Dixa vs. Verint Monet
Dixa vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dixa | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | All pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | — | ||||||||||||||
More Pricing Information |
Dixa | Verint Monet | |
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Top Pros |
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Top Cons |
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Dixa | Verint Monet | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dixa | Verint Monet | |
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Likelihood to Recommend | 9.3 (4 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (2 ratings) |
Usability | - (0 ratings) | 3.0 (1 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
Dixa | Verint Monet | |
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Likelihood to Recommend | Dixa | Verint |
Pros | Dixa | Verint |
Cons | Dixa | Verint |
Likelihood to Renew | Dixa No answers on this topic | Verint |
Usability | Dixa No answers on this topic | Verint |
Support Rating | Dixa No answers on this topic | Verint |
Alternatives Considered | Dixa | Verint |
Return on Investment | Dixa | Verint |
ScreenShots | Dixa Screenshots |