Docebo Learning Suite vs. Microsoft Dynamics 365

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Docebo Learning Suite
Score 8.5 out of 10
Enterprise companies (1,001+ employees)
Docebo is a SAAS/Cloud platform for e-learning, also known as a learning management system. Docebo is available in 30 languages. While the primary users of Docebo are midsized companies, it is also assessable for large companies and SMEs.N/A
Microsoft Dynamics 365
Score 7.8 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Pricing
Docebo Learning SuiteMicrosoft Dynamics 365
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Docebo Learning SuiteMicrosoft Dynamics 365
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
More Pricing Information
Community Pulse
Docebo Learning SuiteMicrosoft Dynamics 365
Top Pros
Top Cons
Features
Docebo Learning SuiteMicrosoft Dynamics 365
Learning Management
Comparison of Learning Management features of Product A and Product B
Docebo Learning Suite
8.2
7 Ratings
Microsoft Dynamics 365
-
Ratings
Course authoring7.95 Ratings00 Ratings
Course catalog or library9.25 Ratings00 Ratings
Player/Portal8.35 Ratings00 Ratings
Learning content8.04 Ratings00 Ratings
Mobile friendly9.53 Ratings00 Ratings
Progress tracking & certifications7.75 Ratings00 Ratings
Assignments8.84 Ratings00 Ratings
Compliance management7.74 Ratings00 Ratings
Learning administration7.65 Ratings00 Ratings
Learning reporting & analytics8.15 Ratings00 Ratings
Social learning7.36 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
8.6
71 Ratings
Customer data management / contact management00 Ratings8.069 Ratings
Workflow management00 Ratings7.868 Ratings
Territory management00 Ratings8.252 Ratings
Opportunity management00 Ratings8.964 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.367 Ratings
Contract management00 Ratings8.853 Ratings
Quote & order management00 Ratings8.949 Ratings
Interaction tracking00 Ratings8.761 Ratings
Channel / partner relationship management00 Ratings8.652 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
7.8
56 Ratings
Case management00 Ratings7.552 Ratings
Call center management00 Ratings8.445 Ratings
Help desk management00 Ratings7.550 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
8.4
68 Ratings
Lead management00 Ratings9.062 Ratings
Email marketing00 Ratings7.863 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
8.5
65 Ratings
Task management00 Ratings8.460 Ratings
Billing and invoicing management00 Ratings8.644 Ratings
Reporting00 Ratings8.554 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
8.6
66 Ratings
Forecasting00 Ratings8.656 Ratings
Pipeline visualization00 Ratings8.762 Ratings
Customizable reports00 Ratings8.664 Ratings
Customization
Comparison of Customization features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
8.3
68 Ratings
Custom fields00 Ratings8.567 Ratings
Custom objects00 Ratings8.262 Ratings
Scripting environment00 Ratings8.249 Ratings
API for custom integration00 Ratings8.353 Ratings
Security
Comparison of Security features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
8.7
63 Ratings
Single sign-on capability00 Ratings8.957 Ratings
Role-based user permissions00 Ratings8.558 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
8.6
38 Ratings
Social data00 Ratings8.637 Ratings
Social engagement00 Ratings8.638 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
8.5
57 Ratings
Marketing automation00 Ratings8.657 Ratings
Compensation management00 Ratings8.430 Ratings
Platform
Comparison of Platform features of Product A and Product B
Docebo Learning Suite
-
Ratings
Microsoft Dynamics 365
8.4
49 Ratings
Mobile access00 Ratings8.449 Ratings
User Ratings
Docebo Learning SuiteMicrosoft Dynamics 365
Likelihood to Recommend
8.2
(9 ratings)
7.9
(90 ratings)
Likelihood to Renew
-
(0 ratings)
7.9
(19 ratings)
Usability
10.0
(1 ratings)
8.0
(20 ratings)
Support Rating
1.9
(3 ratings)
8.1
(14 ratings)
Online Training
-
(0 ratings)
7.5
(2 ratings)
Implementation Rating
-
(0 ratings)
9.5
(8 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
5.4
(3 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Docebo Learning SuiteMicrosoft Dynamics 365
Likelihood to Recommend
Docebo
Docebo [Learning Suite] is a great tool for hosting content when you have a clear idea and path of how you want your users to engage. Essentially, the UI and experience is beautiful and the navigation for users really beats out many other learning platforms but you need to be very deliberate in designing the paths for employees to take. You cannot expect employees and users to intuitively figure out what they need to do within the system. This is a key drawback. What I love is content curation from external sites such as youtube, linkedin, and uploaded videos that can launch all within Docebo -that for us is key to track how much engagement were getting where we couldn't have that on our previous platform.
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Microsoft
1. Lead Management - Microsoft Dynamics 365 is well suited for lead management. It provides a streamlined process for capturing, tracking, and managing leads. It allows users to capture leads from a variety of sources, such as web forms, emails, and social media. It also provides a centralized view of all of the lead data, allowing users to quickly identify hot leads and take action.

2. Automating Sales Processes - Microsoft Dynamics 365 is also well suited for automating sales processes. It allows users to create custom workflows and assign tasks to team members. This helps increase efficiency and streamline sales processes. It also allows users to track and analyze customer data, allowing sales teams to better understand their customer's needs and provide tailored solutions.

3. Customer Service and Support - Microsoft Dynamics 365 is also well suited for customer service and support. It provides a central platform for tracking customer inquiries and requests. It also allows users to create custom dashboards and reports, helping to easily identify customer trends and issues. This helps customer service teams to quickly address customer needs and provide a better level of service.
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Pros
Docebo
  • PPT import feature is my favorite. It will let you use your existing materials without a hiccup
  • The UI is clean and intuitive. My audience was able to use most of the features with ease
  • All learning analytics are easy to use and analyze offline easily
  • Using the Linkedin Learning inside the platform gave us some time to come up with our own content, as we weren't sitting duck on an empty LMS
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Microsoft
  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
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Cons
Docebo
  • Service and support
  • The LMS is glitchy
  • The company as a whole lacks a fine finish. It is 3 star in all categories and can't achieve excellence
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Microsoft
  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
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Likelihood to Renew
Docebo
No answers on this topic
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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Usability
Docebo
Docebo won't overwhelm you with technical jargons. If you can make a fairly good assumption from the name of the options
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Microsoft
I feel it's one of the best few applications that's available in the market for CRM and that to its kind of combined with lightweight ERP features. Whatever I'm doing in my data projects and in cloud space, I feel it's the best application that is user-friendly that aligns with our needs.
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Support Rating
Docebo
The team is prompt and knowledgeable. It would be nice to have the ability to call and talk to a real person. All problems have been resolved so far, hence no issues.
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Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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Implementation Rating
Docebo
No answers on this topic
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Alternatives Considered
Docebo
Easy navigation. To increase user engagement. Auto assign training.
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Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
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Contract Terms and Pricing Model
Docebo
No answers on this topic
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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Professional Services
Docebo
No answers on this topic
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Return on Investment
Docebo
  • We have many active users taking course content, which is great, but not a measurable ROI on our investment in Docebo.
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Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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