Docebo Learning Suite vs. Thought Industries

Docebo [Learning Suite] is a great tool for hosting content when you have a clear idea and path of how you want your users to engage. Essentially, the UI and experience is beautiful and the navigation for users really beats out many other learning platforms but you need to be very deliberate in designing the paths for employees to take. You cannot expect employees and users to intuitively figure out what they need to do within the system. This is a key drawback. What I love is content curation from external sites such as youtube, linkedin, and uploaded videos that can launch all within Docebo -that for us is key to track how much engagement were getting where we couldn't have that on our previous platform.

Thought Industries is perfect if you are trying to scale your customer education business for a growing customer base. It is more expensive than their competitors, but the price is worth it based on the product and experience. Thought Industries is likely great for smaller customers, although we are an enterprise-level customer. If you are not offering multiple modalities for your training program, Thought Industries (or any LMS for that matter) might not be the best investment.

• PPT import feature is my favorite. It will let you use your existing materials without a hiccup
• The UI is clean and intuitive. My audience was able to use most of the features with ease
• All learning analytics are easy to use and analyze offline easily
• Using the Linkedin Learning inside the platform gave us some time to come up with our own content, as we weren't sitting duck on an empty LMS

• Built in eCommerce pages and purchasing options.
• Data to drive real-time decision making.
• Customization options.
• Team to work with our needs and custom scope.

• Service and support
• The LMS is glitchy
• The company as a whole lacks a fine finish. It is 3 star in all categories and can't achieve excellence

• Lacks the ability to make courses required
• Cannot pull a report for a course(s) to show who has not started the course
• Cannot reset gamification or run specific gamification campaigns
• Although SCORM compliant, SCORM courses often break or do not show as complete on the learner side even when the module is marked as complete on the back end

Docebo won't overwhelm you with technical jargons. If you can make a fairly good assumption from the name of the options

The team is prompt and knowledgeable. It would be nice to have the ability to call and talk to a real person. All problems have been resolved so far, hence no issues.

The customer support and customer success teams are really great. BUT, it is their product team that sends them into a super high rating. The product team has worked with me on several occasions to try to solve the business challenges that I have.

Easy navigation. To increase user engagement. Auto assign training.

Thought Industries is better on the financial side and as far as ease of use. It is more affordable than Docebo and is more aligned to an external customer use case. Docebo and Tovuti seemed to be more for internal training. Tovuti was less expensive, but it was a little harder to use although it had more quiz features.

• We have many active users taking course content, which is great, but not a measurable ROI on our investment in Docebo.

• Multiple Months with $20,000 in eCommerce Sales.
• Site Up Time and Engagement has remained steady for all 4 years.
• Course authoring is faster and more efficient.