DocStar vs DocuWare | TrustRadius

What users are saying about

Score 8 out of 10

Based on 12 reviews and ratings

Score 9.2 out of 10

Based on 27 reviews and ratings

Feature Set Ratings

Enterprise Content Management

9.4

DocStar

94%

DocuWare

Feature Set Not Supported

N/A

DocStar ranks higher in 13/13 features

Content capture & imaging

9.0

90%

4 Ratings

N/A

0 Ratings

File sync, storage & archiving

9.0

90%

4 Ratings

N/A

0 Ratings

Document management

9.1

91%

4 Ratings

N/A

0 Ratings

Records management

10.0

100%

4 Ratings

N/A

0 Ratings

Content search & retrieval

9.9

99%

4 Ratings

N/A

0 Ratings

Enterprise content collaboration

9.0

90%

3 Ratings

N/A

0 Ratings

Content publishing & creation

9.0

90%

2 Ratings

N/A

0 Ratings

Security, risk management & information governance

9.9

99%

4 Ratings

N/A

0 Ratings

Contract lifecycle management

8.9

89%

3 Ratings

N/A

0 Ratings

Automated workflows

9.9

99%

4 Ratings

N/A

0 Ratings

Artificial intelligence

9.0

90%

1 Rating

N/A

0 Ratings

Mobile support

10.0

100%

2 Ratings

N/A

0 Ratings

Integration

9.7

97%

3 Ratings

N/A

0 Ratings

Attribute Ratings

DocStar is rated higher in 2 areas: Likelihood to Recommend, Support Rating

DocStar

99%

7 Ratings

9.0

DocuWare

90%

7 Ratings

DocStar

N/A

0 Ratings

9.0

DocuWare

90%

1 Rating

DocStar

N/A

0 Ratings

7.0

DocuWare

70%

1 Rating

DocStar

97%

5 Ratings

9.0

DocuWare

90%

4 Ratings

Pros

Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
The functionalities are straight forward, so it is not hard to use the docStar system.

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Beza Yihun

Student Assistant

Moss Adams LLPAccounting, 10,001+ employees

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The software is secure and makes our documents safe
The software is scalable which is like
The software offers features that makes document processing and collaboration easy.
Docuware Cloud offers some automation features

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Verified User

Advisor in Finance and Accounting

Human Resources Company, 51-200 employees

View all 7 answers on this topic

Cons

Cost is an issue, pricey for what it's essentially glorified cloud storage.
No ability to lookup vehicles by stock number or phone number.

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Verified User

Director in Other

Automotive Company, 51-200 employees

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No active directory integration, this doubles up user management.
No Outlook integration. Would be nice to be able to interact with Docuware from email.
No mobile application. We have many remote users that would benefit from this.

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Verified User

Analyst in Information Technology

Automotive Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

DocStar Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

DocuWare Editions & Modules

Edition

Base	$300¹
Pro	Contact sales team
Enterprise	$1,500³
Large Enterpriser	Contact sales team

per month
none
per month
none

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

DocuWare 9.0

Based on 1 answer

Docuware has become a vital part of our organization.

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Bill Szczytko

Chief Information Officer

Maryland ManagementReal Estate, 201-500 employees

View all 1 answers on this topic

Usability

No score

No answers yet

No answers on this topic

DocuWare 7.0

Based on 1 answer

Fairly intuitive for average users.

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Verified User

Analyst in Information Technology

Automotive Company, 10,001+ employees

View all 1 answers on this topic

Support Rating

DocStar 9.7

Based on 5 answers

Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.

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Julee Carlson

Service & Support Specialist, Custom Report Development

COMPLETE HEALTHCARE SOLUTIONS, INC.Computer Software, 11-50 employees

View all 5 answers on this topic

DocuWare 9.0

Based on 4 answers

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

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Verified User

Manager in Information Technology

Insurance Company, 11-50 employees

View all 4 answers on this topic

Alternatives Considered

A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system

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Verified User

Administrative Assistant in Corporate

Real Estate Company, 11-50 employees

View all 7 answers on this topic

We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.

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Joe Ely

CIO (Chief Information Officer)

J. Ely Business ServicesAccounting, 11-50 employees

View all 7 answers on this topic

Return on Investment

We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.

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Jeremy Smith

Network Administrator

Americo Manufacturing CompanyInformation Technology and Services, 201-500 employees

View all 7 answers on this topic

Allowed us to do multiple hours less data entry per client/per week.
ROI very quickly.
Package is customizable so you can scale as needed.

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Joe Ely

CIO (Chief Information Officer)

J. Ely Business ServicesAccounting, 11-50 employees

View all 7 answers on this topic

DocStar

DocuWare

DocStar

DocuWare

Content capture & imaging

File sync, storage & archiving

Document management

Records management

Content search & retrieval

Enterprise content collaboration

Content publishing & creation

Security, risk management & information governance

Contract lifecycle management

Automated workflows

Artificial intelligence

Mobile support

Integration

DocStar

DocuWare

DocStar

DocuWare

DocStar

DocuWare

DocStar

DocuWare

Likelihood to Recommend

DocStar

DocuWare

Pros

DocStar

DocuWare

Cons

DocStar

DocuWare

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

DocStar Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

DocuWare Editions & Modules

Edition

Additional Pricing Details

Likelihood to Renew

DocStar

DocuWare

Usability

DocStar

DocuWare

Support Rating

DocStar

DocuWare

Alternatives Considered

DocStar

DocuWare

Return on Investment

DocStar

DocuWare

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