What users are saying about
12 Ratings
27 Ratings
12 Ratings
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Score 8 out of 100
27 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Enterprise Content Management

    9.4

    DocStar

    94%

    DocuWare

    Feature Set Not Supported
    N/A
    DocStar ranks higher in 13/13 features

    Content capture & imaging

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    File sync, storage & archiving

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Document management

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Records management

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Content search & retrieval

    9.9
    99%
    4 Ratings
    N/A
    0 Ratings

    Enterprise content collaboration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Content publishing & creation

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Security, risk management & information governance

    9.9
    99%
    4 Ratings
    N/A
    0 Ratings

    Contract lifecycle management

    8.9
    89%
    3 Ratings
    N/A
    0 Ratings

    Automated workflows

    9.9
    99%
    4 Ratings
    N/A
    0 Ratings

    Artificial intelligence

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile support

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Integration

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • DocStar is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.9

    DocStar

    99%
    7 Ratings
    9.0

    DocuWare

    90%
    7 Ratings

    Likelihood to Renew

    DocStar

    N/A
    0 Ratings
    9.0

    DocuWare

    90%
    1 Rating

    Usability

    DocStar

    N/A
    0 Ratings
    7.0

    DocuWare

    70%
    1 Rating

    Support Rating

    9.7

    DocStar

    97%
    5 Ratings
    9.0

    DocuWare

    90%
    4 Ratings

    Likelihood to Recommend

    DocStar

    It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
    Julee Carlson | TrustRadius Reviewer

    DocuWare

    We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
    Bill Szczytko | TrustRadius Reviewer

    Pros

    DocStar

    • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
    • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
    • The functionalities are straight forward, so it is not hard to use the docStar system.
    Beza Yihun | TrustRadius Reviewer

    DocuWare

    • The software is secure and makes our documents safe
    • The software is scalable which is like
    • The software offers features that makes document processing and collaboration easy.
    • Docuware Cloud offers some automation features
    Anonymous | TrustRadius Reviewer

    Cons

    DocStar

    • Cost is an issue, pricey for what it's essentially glorified cloud storage.
    • No ability to lookup vehicles by stock number or phone number.
    Anonymous | TrustRadius Reviewer

    DocuWare

    • No active directory integration, this doubles up user management.
    • No Outlook integration. Would be nice to be able to interact with Docuware from email.
    • No mobile application. We have many remote users that would benefit from this.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    DocStar

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    DocStar Editions & Modules

    Additional Pricing Details

    DocuWare

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    DocuWare Editions & Modules

    Edition
    Base$3001
    ProContact sales team
    Enterprise$1,5003
    Large EnterpriserContact sales team
    1. per month
    2. none
    3. per month
    4. none
    Additional Pricing Details

    Likelihood to Renew

    DocStar

    No score
    No answers yet
    No answers on this topic

    DocuWare

    DocuWare 9.0
    Based on 1 answer
    Docuware has become a vital part of our organization.
    Bill Szczytko | TrustRadius Reviewer

    Usability

    DocStar

    No score
    No answers yet
    No answers on this topic

    DocuWare

    DocuWare 7.0
    Based on 1 answer
    Fairly intuitive for average users.
    Anonymous | TrustRadius Reviewer

    Support Rating

    DocStar

    DocStar 9.7
    Based on 5 answers
    Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
    Julee Carlson | TrustRadius Reviewer

    DocuWare

    DocuWare 9.0
    Based on 4 answers
    We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    DocStar

    A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
    Anonymous | TrustRadius Reviewer

    DocuWare

    We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.
    Joe Ely | TrustRadius Reviewer

    Return on Investment

    DocStar

    • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
    Jeremy Smith | TrustRadius Reviewer

    DocuWare

    • Allowed us to do multiple hours less data entry per client/per week.
    • ROI very quickly.
    • Package is customizable so you can scale as needed.
    Joe Ely | TrustRadius Reviewer

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