What users are saying about
9 Ratings
24 Ratings
9 Ratings
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Score 9.1 out of 100
24 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

DocStar

It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
Julee Carlson | TrustRadius Reviewer

IBM FileNet

FileNet Content Manager is well suited for content management of documents. We use it for documents that are required to be stored but less likely to be regularly accessed and generally don't make any changes to it. I feel that if we had to tamper under the hood more that it would be a less useful tool.
Ben Williams | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

DocStar
8.1
IBM FileNet
7.4
Content capture & imaging
DocStar
8.1
IBM FileNet
5.9
File sync, storage & archiving
DocStar
8.2
IBM FileNet
8.5
Document management
DocStar
9.2
IBM FileNet
7.7
Records management
DocStar
9.2
IBM FileNet
8.5
Content search & retrieval
DocStar
8.8
IBM FileNet
8.6
Enterprise content collaboration
DocStar
7.9
IBM FileNet
8.1
Content publishing & creation
DocStar
5.0
IBM FileNet
6.1
Security, risk management & information governance
DocStar
8.4
IBM FileNet
8.5
Contract lifecycle management
DocStar
7.2
IBM FileNet
7.8
Automated workflows
DocStar
7.9
IBM FileNet
7.3
Mobile support
DocStar
10.0
IBM FileNet
Integration
DocStar
7.5
IBM FileNet
5.9
Artificial intelligence
DocStar
IBM FileNet
6.0

Pros

DocStar

  • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
  • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
  • The functionalities are straight forward, so it is not hard to use the docStar system.
Beza Yihun | TrustRadius Reviewer

IBM FileNet

  • Organize content
  • Digitize Content
  • Makes it easy to find the content
Anonymous | TrustRadius Reviewer

Cons

DocStar

  • Cost is an issue, pricey for what it's essentially glorified cloud storage.
  • No ability to lookup vehicles by stock number or phone number.
Anonymous | TrustRadius Reviewer

IBM FileNet

  • Difficult to upgrade
  • Sometimes hard to get modules to work together
  • Content Navigator is better than the old Workplace, but it is also looking dated.
Anonymous | TrustRadius Reviewer

Support Rating

DocStar

DocStar 8.5
Based on 2 answers
Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
Julee Carlson | TrustRadius Reviewer

IBM FileNet

IBM FileNet 6.0
Based on 1 answer
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
Ben Williams | TrustRadius Reviewer

Alternatives Considered

DocStar

A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
Anonymous | TrustRadius Reviewer

IBM FileNet

Well we have heard of other competitive products like share point, open text, PEGA but we rely on IBM FileNet content manager because of its robust scalability it provides for business/users.
Anonymous | TrustRadius Reviewer

Return on Investment

DocStar

  • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
Jeremy Smith | TrustRadius Reviewer

IBM FileNet

  • Better Compliance
  • Better Control
  • Reduced time
Anonymous | TrustRadius Reviewer

Pricing Details

DocStar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM FileNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

DocStar
9.0
IBM FileNet
6.9

Support Rating

DocStar
8.5
IBM FileNet
6.0

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