What users are saying about
9 Ratings
9 Ratings
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Score 9.1 out of 100
50 Ratings
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Score 8 out of 100

Likelihood to Recommend

DocStar

It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
Julee Carlson | TrustRadius Reviewer

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

DocStar
8.1
OnBase by Hyland
9.0
Content capture & imaging
DocStar
8.0
OnBase by Hyland
9.1
File sync, storage & archiving
DocStar
8.2
OnBase by Hyland
9.5
Document management
DocStar
9.2
OnBase by Hyland
9.6
Records management
DocStar
9.2
OnBase by Hyland
8.5
Content search & retrieval
DocStar
8.8
OnBase by Hyland
9.2
Enterprise content collaboration
DocStar
7.9
OnBase by Hyland
9.4
Content publishing & creation
DocStar
5.0
OnBase by Hyland
9.0
Security, risk management & information governance
DocStar
8.3
OnBase by Hyland
9.4
Contract lifecycle management
DocStar
7.1
OnBase by Hyland
8.8
Automated workflows
DocStar
7.8
OnBase by Hyland
9.1
Mobile support
DocStar
10.0
OnBase by Hyland
8.8
Integration
DocStar
7.5
OnBase by Hyland
9.3
Artificial intelligence
DocStar
OnBase by Hyland
7.2

Pros

DocStar

  • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
  • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
  • The functionalities are straight forward, so it is not hard to use the docStar system.
Beza Yihun | TrustRadius Reviewer

OnBase by Hyland

  • Tools to assist with configuration changes especially for Workflow processes.
  • Easy to query the database to pull reports on usage.
  • Support for a wide variety of files that can be stored within the product.
  • Great support channels for resolving application issues.
Andrew Yoder | TrustRadius Reviewer

Cons

DocStar

  • Cost is an issue, pricey for what it's essentially glorified cloud storage.
  • No ability to lookup vehicles by stock number or phone number.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

  • Printing multiple drawings from a hit list.
  • We are currently working with our Value Added Reseller and Hyland to enable a print button that would allow us to print multiple drawings from a hit list. Our users might need entire sets of electrical one line diagrams or piping and instrument diagrams for plant operations or project work. The disabled option stems from the fact that some engineering drawings are created with external drawings (XRefs or external references) that are referenced inside a drawing. Because 99% of our drawings are simple drawings that do not use external references, the disable print button is a handicap. If not resolved in this issue, which is still our hope, Hyland is aware that the issue needs to be fixed in the future.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DocStar

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 9.3
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Usability

DocStar

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 8.2
Based on 3 answers
Adoption and usability of OnBase have gone extremely well for us due to the system's ability to integrate with nearly any other system your organization uses. In addition to ease-of-use of Hyland's Unity and Web clients, modules like Application Enabler allow us to read information from any app in order to serve-up OnBase content to the end-user
Andy Barker | TrustRadius Reviewer

Support Rating

DocStar

DocStar 8.5
Based on 2 answers
Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
Julee Carlson | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 9.3
Based on 10 answers
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
Eric Zelina | TrustRadius Reviewer

Implementation Rating

DocStar

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DocStar

A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
Anonymous | TrustRadius Reviewer

OnBase by Hyland

We switched off of Perceptive Content because their support was absolutely horrendous and the company just completely stopped innovating. Their platform didn't provide the ability to integrate like OnBase does today. There are no limits to what we can achieve within OnBase. whereas we were very limited in what could be automated within Perceptive.
DocFinity (Evaluated)
We evaluated DocFinity at the same time as OnBase. They had similar capabilities in terms of integrations but severely lacked the infrastructure and team to implement it well. We were overwhelmed with their lack of knowledge around their system and their inability to listen to their customers.
Kyle Swearingen | TrustRadius Reviewer

Return on Investment

DocStar

  • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
Jeremy Smith | TrustRadius Reviewer

OnBase by Hyland

  • We have saved time and money by eliminating our paper form process that had to be faxed, scanned or hand-delivered to each approver.
  • We streamlined a workflow that used to be handled separately by 4 departments under the same OnBase umbrella.
  • Our end-users appreciate being able to submit requests on the web instead of using a paper form or PDF.
Anonymous | TrustRadius Reviewer

Pricing Details

DocStar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DocStar
8.9
OnBase by Hyland
8.8

Likelihood to Renew

DocStar
OnBase by Hyland
9.3

Usability

DocStar
OnBase by Hyland
8.2

Support Rating

DocStar
8.5
OnBase by Hyland
9.3

Implementation Rating

DocStar
OnBase by Hyland
10.0

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