Epicor ECM vs. OpenText Extended ECM Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor ECM
Score 4.6 out of 10
N/A
Epicor ECM is based on docStar, a document management software offering that was acquired by Epicor in 2017.N/A
OpenText Extended ECM Platform
Score 8.0 out of 10
N/A
The OpenText Extended ECM Platform aims to transparently integrate with applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or other process-driving software. With ECM integrations, the content services platform bridges content silos and automates business processes to allow information to flow across applications. Extended ECM Platform leverages an organization’s investment in its enterprise content services software and other applications, with the goal…N/A
Pricing
Epicor ECMOpenText Extended ECM Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Epicor ECMOpenText Extended ECM Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Epicor ECMOpenText Extended ECM Platform
Top Pros
Top Cons
Features
Epicor ECMOpenText Extended ECM Platform
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Epicor ECM
9.4
4 Ratings
13% above category average
OpenText Extended ECM Platform
8.1
1 Ratings
2% below category average
Content capture & imaging9.04 Ratings9.01 Ratings
File sync, storage & archiving9.04 Ratings8.01 Ratings
Document management9.04 Ratings9.01 Ratings
Records management10.04 Ratings8.01 Ratings
Content search & retrieval10.04 Ratings8.01 Ratings
Enterprise content collaboration9.03 Ratings5.01 Ratings
Content publishing & creation9.02 Ratings00 Ratings
Security, risk management & information governance9.94 Ratings9.01 Ratings
Contract lifecycle management9.03 Ratings8.01 Ratings
Automated workflows9.94 Ratings8.01 Ratings
Artificial intelligence9.01 Ratings00 Ratings
Mobile support10.02 Ratings00 Ratings
Integration9.93 Ratings9.01 Ratings
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Epicor ECMOpenText Extended ECM Platform
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User Ratings
Epicor ECMOpenText Extended ECM Platform
Likelihood to Recommend
10.0
(7 ratings)
8.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.9
(3 ratings)
7.0
(1 ratings)
User Testimonials
Epicor ECMOpenText Extended ECM Platform
Likelihood to Recommend
Epicor Software
It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
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OpenText
Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
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Pros
Epicor Software
  • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
  • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
  • The functionalities are straight forward, so it is not hard to use the docStar system.
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OpenText
  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
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Cons
Epicor Software
  • Cost is an issue, pricey for what it's essentially glorified cloud storage.
  • No ability to lookup vehicles by stock number or phone number.
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OpenText
  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
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Likelihood to Renew
Epicor Software
No answers on this topic
OpenText
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
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Usability
Epicor Software
No answers on this topic
OpenText
It is used for the basics of the tool, without taking advantage of the options it has.
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Support Rating
Epicor Software
Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
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OpenText
The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
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Alternatives Considered
Epicor Software
A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
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OpenText
No answers on this topic
Return on Investment
Epicor Software
  • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
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OpenText
  • Users are empowered to manage their own content
  • Employees are more effecient, not spending a lot of time searching for documents.
  • Reduced company liability
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ScreenShots