What users are saying about
12 Ratings
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Score 8.4 out of 100
39 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

DocStar

It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
Julee Carlson | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

Sprinklr is well suited for several teams working together to all use one tool. It's helpful for brands running several paid initiatives on several different platforms for monitoring or turning ads on and off quickly if a PR issue arises. You can have ads set up for timely/seasonal scenarios to quickly take advantage of messaging that's relevant for geo-targeted locations. If you're looking for a very simplified quick step process, Sprinklr is too robust and costly for that.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

DocStar
9.3
Sprinklr Modern Marketing & Advertising
Content capture & imaging
DocStar
9.0
Sprinklr Modern Marketing & Advertising
File sync, storage & archiving
DocStar
9.0
Sprinklr Modern Marketing & Advertising
Document management
DocStar
9.4
Sprinklr Modern Marketing & Advertising
Records management
DocStar
10.0
Sprinklr Modern Marketing & Advertising
Content search & retrieval
DocStar
9.8
Sprinklr Modern Marketing & Advertising
Enterprise content collaboration
DocStar
9.0
Sprinklr Modern Marketing & Advertising
Content publishing & creation
DocStar
9.0
Sprinklr Modern Marketing & Advertising
Security, risk management & information governance
DocStar
9.6
Sprinklr Modern Marketing & Advertising
Contract lifecycle management
DocStar
8.7
Sprinklr Modern Marketing & Advertising
Automated workflows
DocStar
9.5
Sprinklr Modern Marketing & Advertising
Artificial intelligence
DocStar
9.0
Sprinklr Modern Marketing & Advertising
Mobile support
DocStar
10.0
Sprinklr Modern Marketing & Advertising
Integration
DocStar
8.9
Sprinklr Modern Marketing & Advertising

Content Creation

DocStar
Sprinklr Modern Marketing & Advertising
8.1
Ideation
DocStar
Sprinklr Modern Marketing & Advertising
7.9
Approval workflows
DocStar
Sprinklr Modern Marketing & Advertising
6.8
Content collaboration
DocStar
Sprinklr Modern Marketing & Advertising
9.4
Content calendar
DocStar
Sprinklr Modern Marketing & Advertising
9.2
Network for content licensing/production
DocStar
Sprinklr Modern Marketing & Advertising
7.3

Content Publishing

DocStar
Sprinklr Modern Marketing & Advertising
7.1
Content hub
DocStar
Sprinklr Modern Marketing & Advertising
9.7
Forms / Gated content
DocStar
Sprinklr Modern Marketing & Advertising
5.5
Embedded CTAs
DocStar
Sprinklr Modern Marketing & Advertising
1.8
Content distribution
DocStar
Sprinklr Modern Marketing & Advertising
9.0
Content promotion
DocStar
Sprinklr Modern Marketing & Advertising
7.4
Content automation
DocStar
Sprinklr Modern Marketing & Advertising
8.9

Content Reporting & Analytics

DocStar
Sprinklr Modern Marketing & Advertising
8.6
Audience profiling and targeting
DocStar
Sprinklr Modern Marketing & Advertising
9.0
Closed-loop tracking and reporting
DocStar
Sprinklr Modern Marketing & Advertising
9.1
Content performance analytics
DocStar
Sprinklr Modern Marketing & Advertising
9.2
Campaign optimization dashboard
DocStar
Sprinklr Modern Marketing & Advertising
7.9
Competitive analytics
DocStar
Sprinklr Modern Marketing & Advertising
7.8

Pros

DocStar

  • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
  • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
  • The functionalities are straight forward, so it is not hard to use the docStar system.
Beza Yihun | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

  • Great personal attention from our account executive. They tried their best to coach and onboarding.
  • Sprinklr is really user friendly. The navigation is intuitive and simple to learn.
  • Their knowledge base of articles and user generated tips was really awesome and complete. You can find anything you need in there.
Alissa Calomino | TrustRadius Reviewer

Cons

DocStar

  • Cost is an issue, pricey for what it's essentially glorified cloud storage.
  • No ability to lookup vehicles by stock number or phone number.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

  • It can be overwhelming when you first start. There is so much functionality. Go to a formal training to see all of the things it can do and pick what you need. Once you learn it, it is a great tool, but it is a lot to learn!
Corey Walker | TrustRadius Reviewer

Support Rating

DocStar

DocStar 9.1
Based on 5 answers
Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
Julee Carlson | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

Sprinklr Modern Marketing & Advertising 7.6
Based on 26 answers
We do not have the closest relationship with our Sprinklr representative. It would be nice for them to be more proactive like our other platform reps who are in constant communication when it comes to new products and launches within the platform. I usually sign up for webinars in order to learn about new products.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DocStar

A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

We are using different platforms for different clients. It depends on how the client's budget and what they can invest in their reporting tool. Sprinklr is the most complex, biggest, and most customizable. We say if Brandwatch is LEGO Duplo, then Socialbakers is LEGO Classic and Sprinklr is LEGO Technic. I really love the Powerpoint export from reports from Socialbakers because it saves me a lot of time (one of their best selling points) & the integration of competitors and their metrics is very helpful. But their publishing tool does not work well. If we want to have the cheapest version, we implement a simple Google Data Studio dashboard.
Robert Lange | TrustRadius Reviewer

Return on Investment

DocStar

  • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
Jeremy Smith | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

  • Because Sprinklr is so robust and has a learning curve, it has delayed some ads being set up on time. Or if ad issues need troubleshooting, it can take a while to be resolved and by that time the campaign may be half over and therefore the expected results don't come in based on the lack of time
  • Quality assurance takes longer inside of Sprinklr than it does on native platforms for our team so it takes a lot more time than usual
  • In general, the amount of time it takes to learn how to use the platform has eaten up a lot of time that is typically used for other tasks and that prevents things from getting done which is hard for the team
  • The price of the tool is very high so I'm not sure that the ROI is 1 to 1
Anonymous | TrustRadius Reviewer

Pricing Details

DocStar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Marketing & Advertising

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DocStar
9.8
Sprinklr Modern Marketing & Advertising
7.6

Support Rating

DocStar
9.1
Sprinklr Modern Marketing & Advertising
7.6

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