Likelihood to Recommend Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
Read full review Pros Documentation Template Customization Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Patient communications: being able to send patients text messages has been a great benefit. Kareo sends out appointment reminders for us which saves our employees time. Read full review Cons [Onboarding] trainers and tech support do not know the program. [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono. DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone. [I] [had] absolutely no way of talking to tech support in person. [Tech] support tickets [are] unanswered. [They] do not know how to enroll providers to bill Medicare electronically. [There was] absolutely no accountability. [The] platform was constantly down [and was very frustrating]. [There was a] consistently, delayed submission. [Every] day, [I got] an email about a problem that they are working on. [Weekly] issues for platform [was] addressed for slowness. Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues]. [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout. [The] help browser [is] nonfunctional. [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason]. Read full review Tebra Technologies, Inc (Kareo + PatientPop)
There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution. It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit. Read full review Likelihood to Renew DrChrono has resulted in revenue loss
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Usability If you don't want to do anything custom, the platform is pretty easy to navigate.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Reliability and Availability I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Performance For the most part, the program slowness has not affected me directly.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Support Rating Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
Read full review Online Training When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Implementation Rating If you have used other EHR and programs, over time you will be able to self train for DrChrono
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Alternatives Considered TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
Read full review Scalability The platform is often being worked on for slowness.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Return on Investment Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time. Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved. Negative: Lost time due to the platform being down or running slow. Negative: Slow claims processing. Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues. Read full review Tebra Technologies, Inc (Kareo + PatientPop)
We have not been using it long enough to know an answer to this. Read full review ScreenShots