TrustRadius

Epic EpicCare EMR vs. Kareo Engage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EpicCare EMR
Score 7.4 out of 10
N/A
EpicCare is an ambulatory EHR system, allowing healthcare practitioners to provide access to health records via a patient portal, as well as communicate, complete questionnaires and e-visits, etc, and support outpatient operations such as therapy, as well as clinical research (e.g. recruitment, participant tracking, etc.).N/A
Kareo Engage
Score 7.7 out of 10
N/A
Kareo Engage (formerly Kareo Marketing, based on DoctorBase, company Kareo acquired in 2015) provides practice marketing and patient communication solutions for healthcare providers. The solution provides doctor websites, search engine marketing and reputation management, online scheduling, appointment reminders, patient recall/re-care marketing, and mobile secure messaging.
$0
Pricing
Epic EpicCare EMRKareo Engage
Editions & Modules
No answers on this topic
Cub
$0
Professional
$300
Managed Services
$500
Offerings
Pricing Offerings
EpicCare EMRKareo Engage
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Epic EpicCare EMRKareo Engage
Top Pros
Top Cons
Features
Epic EpicCare EMRKareo Engage
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
Epic EpicCare EMR
10.0
2 Ratings
26% above category average
Kareo Engage
-
Ratings
Claims management10.01 Ratings00 Ratings
Coding10.02 Ratings00 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Epic EpicCare EMR
8.8
1 Ratings
10% above category average
Kareo Engage
-
Ratings
Rule-based scheduling10.01 Ratings00 Ratings
Automated appointment reminders5.01 Ratings00 Ratings
Multi-location support10.01 Ratings00 Ratings
Calendar interface10.01 Ratings00 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Epic EpicCare EMR
9.3
2 Ratings
25% above category average
Kareo Engage
-
Ratings
Charting / document management10.02 Ratings00 Ratings
Templates5.02 Ratings00 Ratings
Patient portal10.01 Ratings00 Ratings
Mobile/tablet support10.02 Ratings00 Ratings
Fax integration10.01 Ratings00 Ratings
Integration with other EMR and PM systems8.02 Ratings00 Ratings
Workflow automation10.02 Ratings00 Ratings
Speech recognition10.01 Ratings00 Ratings
Customization10.02 Ratings00 Ratings
E-prescribing10.02 Ratings00 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
Epic EpicCare EMR
10.0
2 Ratings
17% above category average
Kareo Engage
-
Ratings
HIPAA compliance10.02 Ratings00 Ratings
Role-based permission levels10.02 Ratings00 Ratings
Data backups and redundancy10.02 Ratings00 Ratings
Local mode / networking failsafe10.02 Ratings00 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
Epic EpicCare EMR
9.0
2 Ratings
14% above category average
Kareo Engage
-
Ratings
Task tracking10.02 Ratings00 Ratings
Specialty-specific workflows7.02 Ratings00 Ratings
Multi-office / multi-physician capabilities10.02 Ratings00 Ratings
Best Alternatives
Epic EpicCare EMRKareo Engage
Small Businesses
athenaClinicals
athenaClinicals
Score 8.7 out of 10
Jotform
Jotform
Score 8.7 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Epic
Epic
Score 8.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Epic EpicCare EMRKareo Engage
Likelihood to Recommend
10.0
(2 ratings)
7.0
(1 ratings)
Support Rating
7.0
(1 ratings)
3.0
(1 ratings)
User Testimonials
Epic EpicCare EMRKareo Engage
Likelihood to Recommend
Epic
Best for any medical clinic that is connected to a major medical center. Not good for stand-alone clinics or an EMR system in Spanish.
Verified User
Anonymous
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
HH
Howell Howell
Practice Manager
Read full review
Pros
Epic
  • One centralized location for medical records review, retrieval, additions/updates, etc.
  • User-friendly application.
  • Well know in the field, therefore training is easier than with a foreign (unknown) system.
Carmen Musitano | TrustRadius Reviewer
Carmen Musitano
Regional BOD
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
  • Patient communications: being able to send patients text messages has been a great benefit.
  • Kareo sends out appointment reminders for us which saves our employees time.
HH
Howell Howell
Practice Manager
Read full review
Cons
Epic
  • Med Order simplification.
  • Easy workflow.
  • AI prediction.
Verified User
Anonymous
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
  • There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
  • It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.
HH
Howell Howell
Practice Manager
Read full review
Support Rating
Epic
The Company normally responds to most requests. At times, however, the response times are longer than expected.
Carmen Musitano | TrustRadius Reviewer
Carmen Musitano
Regional BOD
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
HH
Howell Howell
Practice Manager
Read full review
Alternatives Considered
Epic
Better integration and workflow with multidisciplinary clinics. More hospitals have EPIC. Mobile use is easy - more platforms allow us to access data.
Verified User
Anonymous
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
HH
Howell Howell
Practice Manager
Read full review
Return on Investment
Epic
  • I am not up to speed on the ROI for the product.
  • The product is average in terms of what it provides our organization.
Carmen Musitano | TrustRadius Reviewer
Carmen Musitano
Regional BOD
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
  • We have not been using it long enough to know an answer to this.
HH
Howell Howell
Practice Manager
Read full review
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