What users are saying about
1 Ratings
2 Ratings
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Score 7.7 out of 100
1 Ratings
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Score 7 out of 100

Likelihood to Recommend

Kareo Marketing

The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
Howell Howell | TrustRadius Reviewer

EpicCare EMR

EPIC is well-suited for most large acute care facilities. Not convinced it's the best product/application in the behavioral health space.
Carmen Musitano | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Kareo Marketing
10.0
EpicCare EMR
WYSIWYG email editor
Kareo Marketing
10.0
EpicCare EMR
Mobile optimization
Kareo Marketing
10.0
EpicCare EMR

Reporting & Analytics

Kareo Marketing
9.0
EpicCare EMR
Dashboards
Kareo Marketing
9.0
EpicCare EMR

Billing and Claims Management

Kareo Marketing
EpicCare EMR
8.0
Coding
Kareo Marketing
EpicCare EMR
8.0

Electronic Medical Records

Kareo Marketing
EpicCare EMR
7.0
Charting / document management
Kareo Marketing
EpicCare EMR
8.0
Templates
Kareo Marketing
EpicCare EMR
7.0
Mobile/tablet support
Kareo Marketing
EpicCare EMR
7.0
Integration with other EMR and PM systems
Kareo Marketing
EpicCare EMR
6.0
Workflow automation
Kareo Marketing
EpicCare EMR
7.0
Customization
Kareo Marketing
EpicCare EMR
7.0
E-prescribing
Kareo Marketing
EpicCare EMR
7.0

Medical Security and Privacy

Kareo Marketing
EpicCare EMR
6.8
HIPAA compliance
Kareo Marketing
EpicCare EMR
8.0
Role-based permission levels
Kareo Marketing
EpicCare EMR
6.0
Data backups and redundancy
Kareo Marketing
EpicCare EMR
6.0
Local mode / networking failsafe
Kareo Marketing
EpicCare EMR
7.0

Workflow and Scale

Kareo Marketing
EpicCare EMR
7.0
Task tracking
Kareo Marketing
EpicCare EMR
7.0
Specialty-specific workflows
Kareo Marketing
EpicCare EMR
7.0
Multi-office / multi-physician capabilities
Kareo Marketing
EpicCare EMR
7.0

Pros

Kareo Marketing

  • Patient communications: being able to send patients text messages has been a great benefit.
  • Kareo sends out appointment reminders for us which saves our employees time.
Howell Howell | TrustRadius Reviewer

EpicCare EMR

  • One centralized location for medical records review, retrieval, additions/updates, etc.
  • User-friendly application.
  • Well know in the field, therefore training is easier than with a foreign (unknown) system.
Carmen Musitano | TrustRadius Reviewer

Cons

Kareo Marketing

  • There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
  • It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.
Howell Howell | TrustRadius Reviewer

EpicCare EMR

  • Enhancements should be able to be implemented quickly and at minimal cost.
  • System uptime can always be improved. Downtown for system enhancements can be problematic.
Carmen Musitano | TrustRadius Reviewer

Support Rating

Kareo Marketing

Kareo Marketing 3.0
Based on 1 answer
Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
Howell Howell | TrustRadius Reviewer

EpicCare EMR

EpicCare EMR 7.0
Based on 1 answer
The Company normally responds to most requests. At times, however, the response times are longer than expected.
Carmen Musitano | TrustRadius Reviewer

Alternatives Considered

Kareo Marketing

We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
Howell Howell | TrustRadius Reviewer

EpicCare EMR

Epic came with a partnership we have with another entity. It was not a product we sought out to purchase/implement.
Carmen Musitano | TrustRadius Reviewer

Return on Investment

Kareo Marketing

  • We have not been using it long enough to know an answer to this.
Howell Howell | TrustRadius Reviewer

EpicCare EMR

  • I am not up to speed on the ROI for the product.
  • The product is average in terms of what it provides our organization.
Carmen Musitano | TrustRadius Reviewer

Pricing Details

Kareo Marketing

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kareo Marketing Editions & Modules

Edition
Cub$0
Professional$300
Managed Services$500
    Additional Pricing Details

    EpicCare EMR

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    EpicCare EMR Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Kareo Marketing
    7.0
    EpicCare EMR
    7.0

    Support Rating

    Kareo Marketing
    3.0
    EpicCare EMR
    7.0

    Add comparison