2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Kareo Marketing

The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
Howell Howell | TrustRadius Reviewer

PointClickCare Core EHR Platform

PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Tina Hernandez | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Kareo Marketing
10.0
PointClickCare Core EHR Platform
WYSIWYG email editor
Kareo Marketing
10.0
PointClickCare Core EHR Platform
Mobile optimization
Kareo Marketing
10.0
PointClickCare Core EHR Platform

Reporting & Analytics

Kareo Marketing
9.0
PointClickCare Core EHR Platform
Dashboards
Kareo Marketing
9.0
PointClickCare Core EHR Platform

Billing and Claims Management

Kareo Marketing
PointClickCare Core EHR Platform
7.8
Real-time eligibility verification
Kareo Marketing
PointClickCare Core EHR Platform
10.0
Claims management
Kareo Marketing
PointClickCare Core EHR Platform
8.0
Coding
Kareo Marketing
PointClickCare Core EHR Platform
8.0
Patient billing
Kareo Marketing
PointClickCare Core EHR Platform
8.0
Financial Reporting
Kareo Marketing
PointClickCare Core EHR Platform
5.0

Patient Scheduling

Kareo Marketing
PointClickCare Core EHR Platform
9.0
Multi-location support
Kareo Marketing
PointClickCare Core EHR Platform
9.0

Electronic Medical Records

Kareo Marketing
PointClickCare Core EHR Platform
4.9
Charting / document management
Kareo Marketing
PointClickCare Core EHR Platform
9.0
Templates
Kareo Marketing
PointClickCare Core EHR Platform
7.0
Mobile/tablet support
Kareo Marketing
PointClickCare Core EHR Platform
8.0
Fax integration
Kareo Marketing
PointClickCare Core EHR Platform
1.0
Integration with other EMR and PM systems
Kareo Marketing
PointClickCare Core EHR Platform
1.0
Workflow automation
Kareo Marketing
PointClickCare Core EHR Platform
5.0
Customization
Kareo Marketing
PointClickCare Core EHR Platform
1.0
E-prescribing
Kareo Marketing
PointClickCare Core EHR Platform
7.0

Medical Security and Privacy

Kareo Marketing
PointClickCare Core EHR Platform
9.3
HIPAA compliance
Kareo Marketing
PointClickCare Core EHR Platform
10.0
Role-based permission levels
Kareo Marketing
PointClickCare Core EHR Platform
9.0
Data backups and redundancy
Kareo Marketing
PointClickCare Core EHR Platform
9.0
Local mode / networking failsafe
Kareo Marketing
PointClickCare Core EHR Platform
9.0

Workflow and Scale

Kareo Marketing
PointClickCare Core EHR Platform
8.0
Task tracking
Kareo Marketing
PointClickCare Core EHR Platform
8.0

Pros

Kareo Marketing

  • Patient communications: being able to send patients text messages has been a great benefit.
  • Kareo sends out appointment reminders for us which saves our employees time.
Howell Howell | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
Mordy Gold | TrustRadius Reviewer

Cons

Kareo Marketing

  • There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
  • It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.
Howell Howell | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
Tina Hernandez | TrustRadius Reviewer

Usability

Kareo Marketing

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 9.0
Based on 1 answer
Overall great product. Reporting could be much better and they are working on that.
Tina Hernandez | TrustRadius Reviewer

Reliability and Availability

Kareo Marketing

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 10.0
Based on 1 answer
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Tina Hernandez | TrustRadius Reviewer

Support Rating

Kareo Marketing

Kareo Marketing 3.0
Based on 1 answer
Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
Howell Howell | TrustRadius Reviewer

PointClickCare Core EHR Platform

No score
No answers yet
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Mordy Gold | TrustRadius Reviewer

Implementation Rating

Kareo Marketing

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 8.0
Based on 1 answer
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Tina Hernandez | TrustRadius Reviewer

Alternatives Considered

Kareo Marketing

We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
Howell Howell | TrustRadius Reviewer

PointClickCare Core EHR Platform

Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Tina Hernandez | TrustRadius Reviewer

Return on Investment

Kareo Marketing

  • We have not been using it long enough to know an answer to this.
Howell Howell | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • Cannot answer that.
Mordy Gold | TrustRadius Reviewer

Pricing Details

Kareo Marketing

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kareo Marketing Editions & Modules

Edition
Cub$0
Professional$300
Managed Services$500
    Additional Pricing Details

    PointClickCare Core EHR Platform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    PointClickCare Core EHR Platform Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Kareo Marketing
    7.0
    PointClickCare Core EHR Platform
    10.0

    Usability

    Kareo Marketing
    PointClickCare Core EHR Platform
    9.0

    Reliability and Availability

    Kareo Marketing
    PointClickCare Core EHR Platform
    10.0

    Support Rating

    Kareo Marketing
    3.0
    PointClickCare Core EHR Platform

    Implementation Rating

    Kareo Marketing
    PointClickCare Core EHR Platform
    8.0

    Add comparison