What users are saying about
5 Ratings
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Score 7 out of 100
69 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

DocuSign CLM, formerly SpringCM

A great solution:
  1. templatizing agreement types;
  2. driving workflows with conditions,
  3. archiving documents and attributing them by master data
I had wished that it was easier to engineer workflows and templates (greatest opportunity to expand).
Jeanette Wayne | TrustRadius Reviewer

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

DocuSign CLM, formerly SpringCM
OpenText ECM
7.4
Content capture & imaging
DocuSign CLM, formerly SpringCM
OpenText ECM
8.6
File sync, storage & archiving
DocuSign CLM, formerly SpringCM
OpenText ECM
8.6
Document management
DocuSign CLM, formerly SpringCM
OpenText ECM
9.0
Records management
DocuSign CLM, formerly SpringCM
OpenText ECM
7.0
Content search & retrieval
DocuSign CLM, formerly SpringCM
OpenText ECM
8.5
Enterprise content collaboration
DocuSign CLM, formerly SpringCM
OpenText ECM
7.5
Content publishing & creation
DocuSign CLM, formerly SpringCM
OpenText ECM
6.0
Security, risk management & information governance
DocuSign CLM, formerly SpringCM
OpenText ECM
8.2
Contract lifecycle management
DocuSign CLM, formerly SpringCM
OpenText ECM
8.1
Automated workflows
DocuSign CLM, formerly SpringCM
OpenText ECM
7.3
Artificial intelligence
DocuSign CLM, formerly SpringCM
OpenText ECM
4.8
Mobile support
DocuSign CLM, formerly SpringCM
OpenText ECM
4.6
Integration
DocuSign CLM, formerly SpringCM
OpenText ECM
7.8

Pros

DocuSign CLM, formerly SpringCM

  • User-friendly.
  • Seamless integration.
Anonymous | TrustRadius Reviewer

OpenText ECM

  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
Craig Soucie | TrustRadius Reviewer

Cons

DocuSign CLM, formerly SpringCM

  • Not user intuitive.
  • Unreliable - crashes and you don't know if your contract was sent to the client.
Anonymous | TrustRadius Reviewer

OpenText ECM

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Likelihood to Renew

DocuSign CLM, formerly SpringCM

No score
No answers yet
No answers on this topic

OpenText ECM

OpenText ECM 8.0
Based on 6 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Usability

DocuSign CLM, formerly SpringCM

No score
No answers yet
No answers on this topic

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

Reliability and Availability

DocuSign CLM, formerly SpringCM

No score
No answers yet
No answers on this topic

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

Performance

DocuSign CLM, formerly SpringCM

No score
No answers yet
No answers on this topic

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

Support Rating

DocuSign CLM, formerly SpringCM

DocuSign CLM, formerly SpringCM 1.0
Based on 1 answer
I am constantly experiencing issues with SpringCM.
Anonymous | TrustRadius Reviewer

OpenText ECM

OpenText ECM 8.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

Implementation Rating

DocuSign CLM, formerly SpringCM

No score
No answers yet
No answers on this topic

OpenText ECM

OpenText ECM 8.4
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

Alternatives Considered

DocuSign CLM, formerly SpringCM

We selected SpringCM because we needed just a basic contract repository. We did not need a full contract life cycle product.
Larry Lueck | TrustRadius Reviewer

OpenText ECM

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

Return on Investment

DocuSign CLM, formerly SpringCM

  • Shorter time to market, 364%
  • Fewer process cycles (425% improvement)
Jeanette Wayne | TrustRadius Reviewer

OpenText ECM

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Pricing Details

DocuSign CLM, formerly SpringCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DocuSign CLM, formerly SpringCM
7.0
OpenText ECM
8.2

Likelihood to Renew

DocuSign CLM, formerly SpringCM
OpenText ECM
8.0

Usability

DocuSign CLM, formerly SpringCM
OpenText ECM
8.0

Reliability and Availability

DocuSign CLM, formerly SpringCM
OpenText ECM
8.0

Performance

DocuSign CLM, formerly SpringCM
OpenText ECM
8.5

Support Rating

DocuSign CLM, formerly SpringCM
1.0
OpenText ECM
8.0

Implementation Rating

DocuSign CLM, formerly SpringCM
OpenText ECM
8.4

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