What users are saying about
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Top Rated
424 Ratings
5 Ratings

DocuSign

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Top Rated
424 Ratings
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Score 8.8 out of 100
5 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

DocuSign

Where several of our companies facilities are located, we are very remote on military bases. So, using regular postal service to get our paperwork out wasn't a good option and was very time-consuming. It also wasn't very secure or a 'sure thing' that the paperwork would get to where it needed to go. So, DocuSign is a HUGE timesaver and money saver. Our parents can't come to our site, so we needed an efficient way to get our paperwork signed within our legal timeframe without being near the recipients. DocuSign fit the bill, and we love it!
Michele Roy | TrustRadius Reviewer

HotDocs

I use it for bank closings, used to use the HUD-1, now the closing disclosure and the seller closing disclosure.
Riva Schwartz | TrustRadius Reviewer

Pros

DocuSign

  • DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
  • DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
  • DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.
Kenneth Hess | TrustRadius Reviewer

HotDocs

  • Letterhead template - Creates quick letters with standard branding. Able to set locations, writer, etc.
  • Answer sets can be saved and reused. This eliminates the need to reenter client information.
Kandice McElroy | TrustRadius Reviewer

Cons

DocuSign

  • DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
  • We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
  • The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.
Ben Lachman | TrustRadius Reviewer

HotDocs

  • Licensing: the company seems intent on milking this product for as much as they can. I receive monthly sales phone calls, yet support calls are not helpful.
  • We use the online "document services" product -- it occasionally has unexplained outages and support is not helpful.
  • The product has weird limitations that limit its utility -- the interview engine can only support certain types of data. Several programmers have expressed frustration to us about this.
Jason Shindler | TrustRadius Reviewer

Likelihood to Renew

DocuSign

DocuSign 10.0
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

HotDocs

No score
No answers yet
No answers on this topic

Usability

DocuSign

DocuSign 8.8
Based on 10 answers
I think it is pretty easy to use from an end-user perspective. When I receive a document I need to sign, I know straight from the beginning which area I need to sign. There is the possibility of designing a signature automatically for you which is pretty convenient and accelerates the process.
Renaud Renvoye | TrustRadius Reviewer

HotDocs

HotDocs 5.0
Based on 1 answer
Could be more intuitive - could even "suggest" fill-ins with the option to take or not take the suggestion.
Riva Schwartz | TrustRadius Reviewer

Support Rating

DocuSign

DocuSign 8.9
Based on 98 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

HotDocs

HotDocs 8.0
Based on 2 answers
I haven't had to contact HotDocs very often for support. I suppose I rated them mid-level simply because I would like to see more online training options or white papers to view to assist with learning. I want to understand how to do something versus having it done for me.
Kandice McElroy | TrustRadius Reviewer

Implementation Rating

DocuSign

DocuSign 9.5
Based on 10 answers
Maybe conduct a survey or review a year's worth of contracts and documents to better target everyone who will need access
Ann M. Frank | TrustRadius Reviewer

HotDocs

HotDocs 4.0
Based on 1 answer
If you use WordPerfect X9 - choose"no word-processing software."
Riva Schwartz | TrustRadius Reviewer

Alternatives Considered

DocuSign

I think DocuSign is still the leader in this industry as pronounced by their superior customer service and quick development response time to changes in the industry. For simple users, DocuSign is user friendly and easy to navigate while adding significant benefit to small to large scale corporate, legal and professional departments.
Olivia Crellin | TrustRadius Reviewer

HotDocs

HotDocs is the industry standard for document generation.
Derek Schroeder | TrustRadius Reviewer

Return on Investment

DocuSign

  • In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
  • More than half our deals are executed electronically which saves time in the car, paper and hassle.
Amanda Kraft | TrustRadius Reviewer

HotDocs

  • Time savings
  • No metadata lingering from reusing old documents
  • Low price of entry, great ROI
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotDocs

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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