Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DocuSign
Score 8.4 out of 10
N/A
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
$15
per month
PandaDoc
Score 8.9 out of 10
N/A
PandaDoc headquartered in San Francisco offers their eponymous electronic signature platform for sales teams, containing sales proposal automation and CPQ (configure, price, quote) features, and integration with CRMs.
$19
per user/per month
Pricing
DocuSignPandaDoc
Editions & Modules
Personal
$15
per month
Real Starter
$15
per month
DocuSign for Realtors
$35
per month
Standard
$40
per month
Business Pro
$60
per month
Advanced Solutions
Custom Pricing
Essentials
$19
per user/per month
Business
$49
per user/per month
Enterprise
Contact sales team
Offerings
Pricing Offerings
DocuSignPandaDoc
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation starting at $19 per month per user. All plans include unlimited documents and eSignatures. Evaluations start with a free 14-day trial.
More Pricing Information
Community Pulse
DocuSignPandaDoc
Considered Both Products
DocuSign
Chose DocuSign
Looked at PandaDoc about 18 months ago because of the interesting functionality around tracking redlines in contracts. This is something we are interested in, but PandaDoc was not PCI compliant (we capture billing info on our DocuSign forms). At that time they were pursuing it, …
Chose DocuSign
To be honest, I found out about PandaDoc after we had already signed a contract with DocuSign. I researched PandaDoc, and while they seem fine and are a wonderful up and coming company, we've had such success with DocuSign, and they've been around longer...they have a good …
Chose DocuSign
DocuSign is like Salesforce for CRM's. It just made sense as we were scaling as an organization and moving and adding new technology to our stacks. We really like Adobe Sign as a close second, but for what we were doing, DocuSign came back as a more professional sales org and …
Chose DocuSign
Docusign probably feels more robust and a more corporate feel. They are pretty similar, however.
Chose DocuSign
I think DocuSign is still the leader in this industry as pronounced by their superior customer service and quick development response time to changes in the industry. For simple users, DocuSign is user friendly and easy to navigate while adding significant benefit to small to …
Chose DocuSign
They stack up very well. I was happy with other the other software. They lost us because of how expensive it was for clients to have access to their API. A lot of our clients cannot afford $200/mo. They can afford $50/mo which is what most of our clients pay.
PandaDoc
Chose PandaDoc
last time I used DocuSign was around 2020. at that time I do not recall a template or option to save a document for future use. no way to save a document with blank areas where you could open the document and put in info pertaining to what you where working on.
Chose PandaDoc
While they are similar, with PandaDoc you get more for your money and the fact that you can use CRM's with PandaDoc makes it better. I've only used DocuSign to sign documents. Sending quotes from PandaDoc has been a good experience and customer support is great. Having a …
Chose PandaDoc
PandaDocs is every bit as effective a tool as DocuSign. I do not compare pricing plans to evaluate there but if PandaDocs is less expensive, I would for sure recommend it
Chose PandaDoc
DocuSign was not as easy to use, but it has been a long time. My colleagues and I were happy to be using PandaDoc once we got used to it. This transition took place rather quickly. It really is an "ease to use" type of software.
Chose PandaDoc
PandaDoc has simplified the entire process. we chose them for the integration of HubSpot, since that is our primary way of storing all of our leads

Chose PandaDoc
PandaDoc is way easier to use than any other document system that I’ve experienced. The value proposition is definitely better than competitors, both the desktop and mobile user experience is significantly better, the functionality is much more intuitive, and the product is …
Chose PandaDoc
This is so much simpler and has really pushed our prospects to sign same day, if not actually on a call. We're talking contracts 25k and above. So I am fully invested in using PandaDocs for as long as we can, hopefully that will be forever if the product can keep up with our …
Chose PandaDoc
PandaDoc offers a free version with basic features and several tiered pricing options. The pricing is generally considered to be competitive and offers good value for the range of features provided. we often find PandaDoc intuitive and user-friendly. Its interface is designed …
Chose PandaDoc
Excellent to to save money and easy to deploy even by SSO where the user will be have the application ready to use, no matter where, no matter at what time, it just simple always ready to use or always ready to sign, on a very secure site tracking the documents.
Chose PandaDoc
Easier to use. Cheaper. Faster. Less stiff.
Chose PandaDoc
Price
Chose PandaDoc
It's no contest. PandaDoc is way easier to create docs, manage workflows, embed CRM elements, and produce a high quality modern output that clients are impressed by.
Chose PandaDoc
Docu sign is expensive and doesn't offer the same amount of freedom with their free plans.

I use Panda only when necessary so I don't need to sing on to a plan that costs money.
Chose PandaDoc
PandaDoc stacks up above and beyond. It's replaced having to create a document in Word, save it to PDF, and then upload it for signature in an e-sign tool. I can create my documents in the editor. Present proposals in presentation mode instead of powerpoint and send directly …
Chose PandaDoc
We selected PandDoc initially for the cost savings and grew very happy with it after using for several months.
Chose PandaDoc
Panda is fresher with better API integration into HubSpot. More flexibility and owning the closing process while reducing time to close and increasing efficiency is all things that Oabda Doc brought us.
Chose PandaDoc
Ya'll are so much better than them, for real. No need to be insecure.
Chose PandaDoc
Pandadoc integrates with Hubspot so the client proposal is always linked to their deal record. The integration could be more elaborate by automatically linking documents to the designated client record in hubspot with out having to create the document inside hubspot.
Top Pros
Top Cons
TrustRadius Insights
DocuSignPandaDoc
Highlights

TrustRadius
Research Team Insight
Published

DocuSign is the flagship product of the DocuSign Agreement Cloud, a platform consisting of software focused on “agreement processes”. DocuSign’s key feature is eSignature and document generation.

Similar to DocuSign, PandaDoc’s key feature is eSignature. However, it also supports contract and proposal management. PandaDoc also has a related tool Quote Roller, focused on sales proposal automation.

DocuSign reviewers are primarily from mid-sized companies and part of the Computer Software industry. PandaDoc reviewers on the other hand are primarily small businesses, but also have their largest representation from Computer Software companies.

Features

DocuSign’s biggest selling point is helping controllers create documents that can be signed online, cutting out the hassle of dealing with printed materials, and using postal mail. DocuSign also supports managing document workflows, creating documents through integrated apps like Salesforce, version controls, and analytics of contracts and agreements.

PandaDoc speaks to its utility as a sales support tool. The value proposition from PandaDoc is that using its features can help sales teams “crush their quota from propose to close”. PandaDoc seeks to accomplish this goal by providing insights into document workflows, changes, and analytics to streamline, automate, and improve upon online document management and eSignature user experiences.

Limitations

While DocuSign may be best suited for enterprises that transmit a large number and variety of online documents daily, there are some types of businesses and use cases that may want to more closely inspect competitors’ offerings. For example, DocuSign may not be best for businesses who need a free or more “budget”-friendly option. It may not also be the best tool for businesses that are looking for a high level of customization with their online documents.

PandaDoc’s biggest drawback appears to be its ease-of-use. Many reviewers report that there is a learning curve with PandaDoc and that memorizing its intricacies, especially as they change between upgrades, can make use across large teams and departments difficult. PandaDoc continues to be popular, however, given it has a version available completely free and with a high-rated payment portal.

Pricing

As previously mentioned, DocuSign does not have a free version available like PandaDoc. For many, this makes PandaDoc the instant choice in terms of affordability. However, DocuSign’s paid plans are more than considerable given their expansive feature set and wide array of use cases.

DocuSign’s cheapest paid plan starts at $10/month for a single-user. DocuSign also provides a specialized solution for the Real Estate industry and an “API” version for organizations looking for advanced customization and authentication abilities. This version starts at $50 per month.

PandaDoc’s cheapest paid plan starts at $9 per month per user, designed for use by individuals within a department or organization. Its Business plan is $49 per month per user and introduces an unlimited number of created documents, CRM integrations, a content library, custom branding, and workflow tracking.

Best Alternatives
DocuSignPandaDoc
Small Businesses
PDFfiller
PDFfiller
Score 9.0 out of 10
PDFfiller
PDFfiller
Score 9.0 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.7 out of 10
MSB Docs
MSB Docs
Score 9.7 out of 10
Enterprises
Adobe Acrobat Sign
Adobe Acrobat Sign
Score 8.4 out of 10
Box
Box
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DocuSignPandaDoc
Likelihood to Recommend
5.5
(153 ratings)
8.9
(269 ratings)
Likelihood to Renew
7.0
(12 ratings)
9.0
(18 ratings)
Usability
7.1
(11 ratings)
8.0
(23 ratings)
Availability
10.0
(3 ratings)
9.1
(4 ratings)
Performance
10.0
(2 ratings)
9.5
(21 ratings)
Support Rating
10.0
(46 ratings)
5.2
(23 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(5 ratings)
6.3
(4 ratings)
Configurability
-
(0 ratings)
2.8
(3 ratings)
Ease of integration
-
(0 ratings)
8.9
(20 ratings)
Product Scalability
10.0
(1 ratings)
8.6
(4 ratings)
Vendor post-sale
-
(0 ratings)
9.9
(20 ratings)
Vendor pre-sale
-
(0 ratings)
6.7
(4 ratings)
User Testimonials
DocuSignPandaDoc
Likelihood to Recommend
DocuSign
I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
Read full review
PandaDoc
It is ideal for going from phone call (or even while on a phone call) to sending an NDA or SOW out to a client. I have done this often, and have found the faster I get them out, the higher the likelihood of getting a signature. While it is more than capable for many proposals, for very complex proposals, numbering in the 100s of pages (not uncommon for complex ERP proposals), it is not the right tool. If you incorporate Powerpoint Slides in your proposals, it is not great for that either.
Read full review
Pros
DocuSign
  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
Read full review
PandaDoc
  • Complex quoting.
  • API integration for cross platform communication and automation.
  • Easy signing experience.
  • Easy user interface.
  • Excellent engagement and willing to partner with clients.
  • Fantastic training resources (1:1 sessions, webinars, micro-videos, on-demand, articles).
  • Beautiful proposal designs.
  • Integrations - HR, CRM, Payments, CRMs. (Salesforce, HubSpot, Pipedrive, Zendesk, Greenhouse, Lever, etc).
  • Online Notary.
Read full review
Cons
DocuSign
  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
Read full review
PandaDoc
  • The visibility of who has completed but not fully signed. I love the dashboard but have to consistently scroll to get back to where I was looking and find interesting agreements to surface where we have not counter signed yet.
  • More calculated fields that are custom to us
Read full review
Likelihood to Renew
DocuSign
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Read full review
PandaDoc
The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new
Read full review
Usability
DocuSign
Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
Read full review
PandaDoc
Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system. The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously. Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
Read full review
Reliability and Availability
DocuSign
It does not go down. I have had zero issues with DocuSign, approaching 4 years.
Read full review
PandaDoc
We haven't had any real issues regarding downtime as of yet.
Read full review
Performance
DocuSign
Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
Read full review
PandaDoc
The documents load quickly for the most part but sometimes if there are larger documents with a high number of variables it could take a bit longer to get the document to show up. Most of the time the document comes on the screen relatively quickly allowing for quick access to documents to be edited and sent out.
Read full review
Support Rating
DocuSign
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Read full review
PandaDoc
Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
Read full review
Online Training
DocuSign
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
Read full review
PandaDoc
No answers on this topic
Implementation Rating
DocuSign
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
Read full review
PandaDoc
Implementation was before the time I was here at Riafox, however, support has been great in assisting to merge spaces and upgrade to 2.0 Editor.
Read full review
Alternatives Considered
DocuSign
I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
Read full review
PandaDoc
PandaDoc offers a free version with basic features and several tiered pricing options. The pricing is generally considered to be competitive and offers good value for the range of features provided. we often find PandaDoc intuitive and user-friendly. Its interface is designed to facilitate easy document creation and management, even for users who aren't particularly tech-savvy. PandaDoc is known for its robust document management capabilities. It offers a wide range of features such as document creation, a rich content library, customizable templates, and a user-friendly interface for creating interactive and engaging documents. It also includes CRM integrations, automated workflows, and analytics.
Read full review
Scalability
DocuSign
In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
Read full review
PandaDoc
It's scalable
Read full review
Return on Investment
DocuSign
  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
Read full review
PandaDoc
  • Time saved creating documents. Not copying that answer. I've said that several times in this review already
  • IDK about increasing close rate, but customers certainly aren't afraid to click on a PandaDoc link or attachment
  • Only miniscule, miniscule negative is that it isn't always instant
Read full review
ScreenShots

DocuSign Screenshots

Screenshot of Screenshot of Screenshot of

PandaDoc Screenshots

Screenshot of Custom-designed themes, templates, embedded rich media, and interactivity to give every deal the opportunity to get noticed.Screenshot of Automatic notifications, on-the-fly editing, CRM Integrations, and integrated eSignatures.Screenshot of Reporting, with drill down to the deal level with proposals, to pick which deals to include (or exclude).Screenshot of legally binding eSignaturesScreenshot of Centralized communications to streamline the negotiation process, and make revisions in real-time in a single location.Screenshot of Document analytics displays what’s really happening after documents are sent with real-time reporting on engagement and activity on the documents. This enables teams to respond faster to prospects.