Likelihood to Recommend We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
Read full review Kofax [Capture] meets our needs and for the most part is easy to use and setup. Configuration could be a little bit easier. The scripting language is a double edge sword if you will. It gives you nearly unlimited possibilities to script what you need, but the downside is you have to script it. Does a good job at batching and scanning documents. The tool integrates well into our workflow which makes our business partners happy and in turn provides for happy customers.
Read full review Pros The software is secure and makes our documents safe The software is scalable which is like The software offers features that makes document processing and collaboration easy. Docuware Cloud offers some automation features Read full review The VRS application included with Kofax Capture is the best image pre-processing platform available on the market today. It can handle a wide array of common document problems such as skew, flipping, wrinkles, lines, and dots. The platform is incredibly scriptable and can be customized to handle all sorts of unusual document contents to allow information to be extracted that many other platforms just struggle on. Table extraction, line item matching, and smart extraction are all strong points with this platform. Through the use of SBL and .NET the platform can be expanded and scaled quite easily to allow for the software to be integrated into existing business processes and platforms with ease. Read full review Cons No active directory integration, this doubles up user management. No Outlook integration. Would be nice to be able to interact with Docuware from email. No mobile application. We have many remote users that would benefit from this. Read full review We struggled with configuring Kofax with AP Automation. We used to receive vouchers in different formats by different companies, by different departments. The people from different departments used to scan those vouchers through regular scanners to a central location, which ended up as image pdfs. We fed these image pdfs through Kofax Capture for character recognition, which was painful as the accuracy of recognition was 50 to 60%. Having a connectors with a workflow tool would be helpful where people can validate and approve the output. More samples and documentation related to use of API in .NET applications would be a good improvement, that would help users to adapt the product easily into their organization. Read full review Likelihood to Renew Docuware has become a vital part of our organization.
Read full review Cost of Kofax is high, however the cost to benefit scenarios always pay off.
Read full review Usability Fairly intuitive for average users.
Read full review It's good.
Read full review Support Rating We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
Read full review Haven't really used their support yet
Read full review Alternatives Considered We actually moved from DocuWare to
Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.
Joe Ely CIO (Chief Information Officer)
Read full review Quality of data capture. Automatic data integration with Oracle and SAP ERP. Automatic image integration with Oracle and SAP ERP. Automatic invoice booking in Oracle and SAP ERP.
Read full review Return on Investment Allowed us to do multiple hours less data entry per client/per week. ROI very quickly. Package is customizable so you can scale as needed. Joe Ely CIO (Chief Information Officer)
Read full review We were able to decrease personnel expenditures as there was not a need for individuals to index documents prior to incorporating them into the record. Read full review ScreenShots