What users are saying about
22 Ratings
Top Rated
64 Ratings
22 Ratings
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Score 9.4 out of 100
Top Rated
64 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Docuware Cloud

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

The best use case for Hyland Onbase would be a large organization that has many departments that needs to share documents across those departments. For organizations like this can better use the mark up features and the automated workflow engine to allow for notifications and faster processing. In situations where you are pulling in documents in house and also reviewing them within your own area OnBase seems like overkill. There are many products out there that can function as document storage. OnBase doesn't have any fancy tricks that I have seen to merge different file types like tiff, jpg, or pdf so there isn't any magic going on here. Hyland has a large ecosystem of OnBase adjacent add ons that can support a variety of different software systems. If you are looking to automate business processes in another software system based on the processing in OnBase I could see that being very attractive. We do not leverage those features as the cost and work required is prohibitive but in a large enough setting I would see that being a value add.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Docuware Cloud
OnBase by Hyland
8.6
Content capture & imaging
Docuware Cloud
OnBase by Hyland
8.9
File sync, storage & archiving
Docuware Cloud
OnBase by Hyland
9.4
Document management
Docuware Cloud
OnBase by Hyland
9.2
Records management
Docuware Cloud
OnBase by Hyland
8.0
Content search & retrieval
Docuware Cloud
OnBase by Hyland
8.7
Enterprise content collaboration
Docuware Cloud
OnBase by Hyland
8.4
Content publishing & creation
Docuware Cloud
OnBase by Hyland
7.2
Security, risk management & information governance
Docuware Cloud
OnBase by Hyland
9.4
Contract lifecycle management
Docuware Cloud
OnBase by Hyland
9.1
Automated workflows
Docuware Cloud
OnBase by Hyland
9.4
Artificial intelligence
Docuware Cloud
OnBase by Hyland
6.7
Mobile support
Docuware Cloud
OnBase by Hyland
8.5
Integration
Docuware Cloud
OnBase by Hyland
8.5

Pros

Docuware Cloud

  • Workflow management is fairly intuitive.
  • Basic document management functions are handled well.
  • Easy to administrate.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

  • Integration with third party applications is amazing. Being able to get documents and information through email, folder importing, mainframe screens, other applications, and xml/csv streams was simple, powerful, and effective.
  • The Application Enabler utility is one of the best I've seen which allows integration with 3rd party applications to easily pull up and locate related information within an Onbase system.
  • The administration of the platform is simple and with minimal training can be maintained by a regular system administrator.
Anonymous | TrustRadius Reviewer

Cons

Docuware Cloud

  • No outlook integration which I find odd.
  • No mobile accessibility
Anonymous | TrustRadius Reviewer

OnBase by Hyland

  • Lack of feature parity between clients. Some features are supported in Thick Client, but not in Unity Client (Or the other way around).
  • Confusing menu structures within administrative programs. Lots of bouncing between programs in order to configure or tweak things.
  • Report Services is an additional license and should be included with the base product.
Andrew Yoder | TrustRadius Reviewer

Likelihood to Renew

Docuware Cloud

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 9.1
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Usability

Docuware Cloud

Docuware Cloud 7.0
Based on 1 answer
Fairly intuitive for average users.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 7.7
Based on 8 answers
You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
Anonymous | TrustRadius Reviewer

Support Rating

Docuware Cloud

Docuware Cloud 9.0
Based on 4 answers
We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 9.2
Based on 20 answers
This rating is a compromise because I technically have 2 tiers of support.
I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
Sheila Shaver | TrustRadius Reviewer

Implementation Rating

Docuware Cloud

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 10.0
Based on 2 answers
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Docuware Cloud

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

We utilized another product prior to OnBase but we were alerted that there were possible issues with solvency of the company. We were able to switch to OnBase. There are two other groups in our company that are using products (Alfresco and an internally created program) to share PDF files of drawings with others. While I have not used these programs here are some comments I have heard. These two particular software programs are limited to sharing only PDF files with users. This is to make sure that the native file is not downloaded and edited by anyone who so desires to make changes. Control of the master electronic drawing file is not possible in these programs
Anonymous | TrustRadius Reviewer

Return on Investment

Docuware Cloud

  • The software eliminates the need for physical paperwork thereby saving time and ensuring efficiency
  • The software keeps documents safe unlike in physical state
  • Through automation, Docuware Cloud helps is save time.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

  • We have leveraged OnBase to automate many tasks that have been paper driven in the past and are now electronic.
  • Because OnBase is so versatile, it has been the solution for projects that otherwise would have caused the system to purchase another application.
Anonymous | TrustRadius Reviewer

Pricing Details

Docuware Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Docuware Cloud Editions & Modules

Edition
Base$3001
ProContact sales team
Enterprise$1,5003
Large EnterpriserContact sales team
  1. per month
  2. none
  3. per month
  4. none
Additional Pricing Details

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25,000 one-time purchase

OnBase by Hyland Editions & Modules

Edition
OnBase$25,0001
  1. one-time purchase
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Docuware Cloud
9.0
OnBase by Hyland
8.6

Likelihood to Renew

Docuware Cloud
OnBase by Hyland
9.1

Usability

Docuware Cloud
7.0
OnBase by Hyland
7.7

Support Rating

Docuware Cloud
9.0
OnBase by Hyland
9.2

Implementation Rating

Docuware Cloud
OnBase by Hyland
10.0

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