Dollar Universe Workload Automation vs. OpenText XM Fax

It is suitable for the scenarios that require more automation of the workloads in heterogeneous environments in order to reduce human errors and standardize the workflow.

Incentivized

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place

Incentivized

• Functional across multiple platforms
• Lightweight and reliable
• More scope for increasing automation

• Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
• XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
• XM Fax provided onsite sales support for sales and technical training.

Incentivized

• Maybe UI can be further improved to be more intuitive and user friendly.

Incentivized

• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

It is a good technical choice for the enterprise to promote automation and integration, and switching from the traditional silo manual work to a new event-driven, fully automated workflow, allowing better visibility and resilience.

Incentivized

It is generally ok, meeting our requirements, and the support tickets are handled properly within the agreed SLA.

Incentivized

Well versed tool like others in industry.

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

• Increased reliability
• Minimises operators
• Handy

• I m not sure on pricing or how XMedius is pricing solutions now
• Cloud-based / vs On-Prem I think my vote always goes for on Prem
• ROI (not my field)