<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
173 Ratings

Domo

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
173 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

Domo

If the price is not an issue, I can absolutely recommend it to any organization that is looking to optimize its services and management. Of course, if you are a mid or a small sized organization this probably does not make much sense for you.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Domo
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Pixel Perfect reports
Domo
8.1
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Customizable dashboards
Domo
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report Formatting Templates
Domo
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Ad-hoc Reporting

Domo
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Drill-down analysis
Domo
8.4
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Formatting capabilities
Domo
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Integration with R or other statistical packages
Domo
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report sharing and collaboration
Domo
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Report Output and Scheduling

Domo
8.2
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Publish to Web
Domo
8.8
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Publish to PDF
Domo
8.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report Versioning
Domo
7.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report Delivery Scheduling
Domo
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Data Discovery and Visualization

Domo
8.1
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Pre-built visualization formats (heatmaps, scatter plots etc.)
Domo
8.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Location Analytics / Geographic Visualization
Domo
8.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Predictive Analytics
Domo
7.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Access Control and Security

Domo
8.8
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Multi-User Support (named login)
Domo
8.8
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Role-Based Security Model
Domo
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Multiple Access Permission Levels (Create, Read, Delete)
Domo
8.2
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Single Sign-On (SSO)
Domo
10.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mobile Capabilities

Domo
8.8
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Responsive Design for Web Access
Domo
8.4
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Dedicated iOS Application
Domo
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Dedicated Android Application
Domo
10.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Dashboard / Report / Visualization Interactivity on Mobile
Domo
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Application Program Interfaces (APIs) / Embedding

Domo
7.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
REST API
Domo
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Javascript API
Domo
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
iFrames
Domo
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Java API
Domo
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Themeable User Interface (UI)
Domo
7.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Customizable Platform (Open Source)
Domo
7.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pros

Domo

  • Exceptional Transform area of the platform - any/all raw data can be manipulated and combined to create datasources that are very useful for our departments.
  • Visualization layer is clean and is very business presentable. Its simple but includes depth. Visuals can be created/used by all roles throughout our firm, its not limited to analysts.
  • Ability to communicate and talk about insights in the data - the communication tool is exceptional. I can @ mention specific users to bring attention to a discovery. I can start a private chat. I can annotate and communicate what I am seeing. I love it.
  • Mobile experience is excellent. When I am on the road i can actively monitor and engage with my team due to my Domo dashboard on my mobile device. Its amazing to run the business and not worry while away from the office.
Kyle Tucker | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

Cons

Domo

  • Copying Reports - In Excel or Google Sheets, I like to make copies of similar reports and modify them as necessary for users. In Domo, makes copies of reports (called cards) but all copies are connected. So if you adjust the copy, it changes the original. This means a user has to recreate the report from scratch and then adjust it.
  • Unforgiving SQL - Domo does allow users to write their own SQL codes, which is great. However, Domo's SQL code is pickier than the other SQL database I've used (Metabase).
  • Text Alerts - Domo's alerts aren't always the smartest. Some of my dashboards are about the sales teams monthly performance and I get notified when there is a change of more than 20%. I always get notified at the start of the month that reports have changed from 'x' number to zero. This is expected because it's a monthly report and I hate getting texts about it. The only reason I don't term them off so I can be aware if something breaks in the middle of the month.
David Hills ★ | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

Likelihood to Renew

Domo

Domo 8.0
Based on 2 answers
Domo is a great up-and-coming product. There are many fantastic features that are extremely compelling to our end users, which makes Domo a great fit for our organization. As with many BI tools, there are items on the wish list that could make implementation, administration and usage easier, but I believe these will be addressed over time as the product matures and evolves. The overall concept and approach of this solution has definitely raised the bar in this area of expertise and I would like to see things advance in giving the enterprise tools that will make decision making easier and more robust in the future.
John Orate | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Usability

Domo

Domo 8.4
Based on 36 answers
Domo is great as a user. It's simple, and the drill downs are phenomenal. The only annoying thing is if you hit back in your web browser it pulls you back to the overall top of dashboard, rather than the previous drill down. As a developer it take a little more skill and learning than other BI systems. It's not a quick learn, but once you learn it you can make it sing.
Luke Ferrel | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Domo

Domo 9.2
Based on 14 answers
Pretty responsive. It took a while to get a response in selecting data points for our particular cards. Might have taken about a month?I am not sure if this was something on our end or Domo's end. But haven't had any other issues yet that required additional support from Domo.
Cristina McGregor | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Implementation Rating

Domo

Domo 9.0
Based on 48 answers
Implementation was assisted by the rationale for using Domo. Since our needs were very well understood, there was an eagerness to adopt Domo, which garnered commitment to training. We also began to use Domo together as a team, which meant we had peer support on our learning journey. Finaly, we were able to implement our knowledge immediately as our organisation began to use Domo for key team deliverables.
Lara Dunwell | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Alternatives Considered

Domo

At the end of the day, end-user adoption and taking the burden of IT to build reports was my goal. Demoing and testing many BI tools, DOMO is the one that allowed both to happen.
Julian Kochummen | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

Return on Investment

Domo

  • I mentioned a "previously un-analyzable" dataset that we were able to visualize in Domo - the result was business re-alignment for increased productivity, cost savings and ROI.
  • It's tough to quantify the ability to provide insights that have been desired for years but not possible - we continue to amaze our executives and product managers with the analysis we can provide.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

Screenshots

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pricing Details

Domo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Domo Editions & Modules

Edition
Standard$83.001
Professional$160.001
Enterprise$190.001
  1. per month
Additional Pricing Details

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Domo
8.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6

Likelihood to Renew

Domo
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Usability

Domo
8.4
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0

Support Rating

Domo
9.2
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Implementation Rating

Domo
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

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