DonorDock vs. Raiser's Edge

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DonorDock
Score 5.1 out of 10
Small Businesses (1-50 employees)
DonorDock in Fargo offers their eponymous CRM, a solution designed to help Nonprofits save time and raise more funds with a centralized system of record and fundraising toolset.
$89
per month
Raiser's Edge
Score 7.9 out of 10
N/A
N/AN/A
Pricing
DonorDockRaiser's Edge
Editions & Modules
Free Forever
$0
per month
Lite
$89
per month
Essentials
$129
per month
Professional
$239
per month
No answers on this topic
Offerings
Pricing Offerings
DonorDockRaiser's Edge
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited Contact - no contracts
More Pricing Information
Community Pulse
DonorDockRaiser's Edge
Top Pros
Top Cons
Best Alternatives
DonorDockRaiser's Edge
Small Businesses
Bloomerang
Bloomerang
Score 9.0 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.0 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DonorDockRaiser's Edge
Likelihood to Recommend
10.0
(1 ratings)
7.0
(82 ratings)
Likelihood to Renew
-
(0 ratings)
6.2
(27 ratings)
Usability
-
(0 ratings)
9.0
(10 ratings)
Availability
-
(0 ratings)
8.0
(3 ratings)
Support Rating
-
(0 ratings)
7.6
(19 ratings)
Implementation Rating
-
(0 ratings)
5.9
(5 ratings)
User Testimonials
DonorDockRaiser's Edge
Likelihood to Recommend
DonorDock
DonorDock is probably the best nonprofit CRM for small to medium sized nonprofits, when you consider features, use-ability, and value. For most organizations, it’s going to have everything you need to get the job done. For very large organizations ($4 million raised through fundraising annually), or those where money is no object, and they want something 100% custom-built, it is not the best choice.
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Blackbaud
Raisers Edge is outstanding for storing and reporting on constituent data and communications. There are many options for creating methods of tracking by different information included and also for creating personalized tracking methods.
Raisers Edge is not very well suited for an organization that also has a gift shop and visitors center. Allowing membership admission and item sales is not practical.
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Pros
DonorDock
  • Easy to use, simple, fast
  • Built in recommendations and notifications
  • Easy reporting
  • Online giving
  • Affordable
  • Simple to get started
  • Scalable as we grow
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Blackbaud
  • Raiser's Edge is good in allowing detailed categorizations for donations - Funds/Campaigns/Appeals/Packages
  • Raiser's Edge has good query functioning and is helpful in pulling lists and segments of constituents and donations
  • The variety of detail across sections (Gifts/Bios/Actions) is helpful for recording and archiving constituent information
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Cons
DonorDock
  • Does not include e-commerce functionality
  • Does not include built in auction tools, but they can be integrated
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Blackbaud
  • Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go.
  • Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places.
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Likelihood to Renew
DonorDock
No answers on this topic
Blackbaud
There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
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Usability
DonorDock
No answers on this topic
Blackbaud
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
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Reliability and Availability
DonorDock
No answers on this topic
Blackbaud
Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.
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Support Rating
DonorDock
No answers on this topic
Blackbaud
For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
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Implementation Rating
DonorDock
No answers on this topic
Blackbaud
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
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Alternatives Considered
DonorDock
I’ve looked at nearly every other tool on the market, and DonorDock is my favorite right now, especially for smaller nonprofits. It is better because it has focused on making day to day tasks easy. I know a lot of friends dread using their other CRMs, but I actually like using DonorDock.
Choosing a system is a big decision, and you want to make the right one. No software is perfect, but this is the best one I’ve personally seen: DonorDock is not only easier to use, but it also has great features to retain donors better, and it is much more affordable than the other options out there. Would definitely recommend getting a demo and checking it out for yourself. http://www.donordock.com/donordock-demo
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Blackbaud
Salesforce has a more modern feel and I felt that it was easier to perform functions beyond the basics, such as running reports for analysis, on Salesforce. But The Raisers Edge already existed at my company and given that I only needed it for basic functions and did not need much training to do those, I decided to use The Raisers Edge.
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Return on Investment
DonorDock
  • Better donor retention
  • More new donors through better donor tracking
  • Increase in our monthly donors
  • Increase in gift amounts through better donor relationships
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Blackbaud
  • It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.
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ScreenShots

DonorDock Screenshots

Screenshot of DonorDock's built-in email and text message marketing suite to send emails, texts, and track opens and clicks. To keep an existing solution, DonorDock integrates with popular tools, so data stays synced and up to date.Screenshot of DonorDock's contact, gift, and activities tracking. Information can be shared out to a team.Screenshot of reports that can be run in seconds, and customized to give exactly the desired information.Screenshot of Screenshot of Screenshot of