What users are saying about
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Top Rated
133 Ratings
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Top Rated
1620 Ratings

DonorPerfect

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Top Rated
133 Ratings
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Score 9 out of 100

HubSpot

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Top Rated
1620 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

DonorPerfect

I would categorize my organization as mid-sized, but I can see it working just as well if we were smaller or larger. It is a fantastic means by which to manage your donor records and record as much data about each one as you can or would like. DonorPerfect is great for reporting, which would positively impact any nonprofit organization. All NPOs are required to do a certain amount of reporting, but it is so important to share data with stakeholders, donors, management, boards, etc., and DonorPerfect is so versatile and all-encompassing when it comes to formulating data with which to do so.
Amy Slone | TrustRadius Reviewer

HubSpot

HubSpot is well suited for many scenarios but the most prominent one in my role is following up with clients and/or prospects. It really helps me keep track of last interactions which includes notes, emails, calls, and meetings. Being able to see previous contact with a person helps me know where I have left off and also how I need to follow up. This is crucial for sales people since it is very difficult to remember all interactions and communications on your own.
Meredith Mackay | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

DonorPerfect
HubSpot
8.5
WYSIWYG email editor
DonorPerfect
HubSpot
8.3
Dynamic content
DonorPerfect
HubSpot
8.2
Ability to test dynamic content
DonorPerfect
HubSpot
8.0
Landing pages
DonorPerfect
HubSpot
8.8
A/B testing
DonorPerfect
HubSpot
8.3
Mobile optimization
DonorPerfect
HubSpot
8.5
Email deliverability reporting
DonorPerfect
HubSpot
8.8
List management
DonorPerfect
HubSpot
8.5
Triggered drip sequences
DonorPerfect
HubSpot
8.9

Lead Management

DonorPerfect
HubSpot
8.4
Lead nurturing
DonorPerfect
HubSpot
8.8
Lead scoring and grading
DonorPerfect
HubSpot
8.3
Data quality management
DonorPerfect
HubSpot
8.0
Automated sales alerts and tasks
DonorPerfect
HubSpot
8.5

Campaign Management

DonorPerfect
HubSpot
8.3
Calendaring
DonorPerfect
HubSpot
8.2
Event/webinar marketing
DonorPerfect
HubSpot
8.3

Social Media Marketing

DonorPerfect
HubSpot
8.2
Social sharing and campaigns
DonorPerfect
HubSpot
8.3
Social profile integration
DonorPerfect
HubSpot
8.1

Reporting & Analytics

DonorPerfect
HubSpot
8.5
Dashboards
DonorPerfect
HubSpot
8.3
Standard reports
DonorPerfect
HubSpot
8.6
Custom reports
DonorPerfect
HubSpot
8.7

Platform & Infrastructure

DonorPerfect
HubSpot
8.0
API
DonorPerfect
HubSpot
8.1
Role-based workflow & approvals
DonorPerfect
HubSpot
8.3
Customizability
DonorPerfect
HubSpot
8.3
Integration with Salesforce.com
DonorPerfect
HubSpot
8.2
Integration with Microsoft Dynamics CRM
DonorPerfect
HubSpot
7.7
Integration with SugarCRM
DonorPerfect
HubSpot
7.7

Pros

DonorPerfect

  • DonorPerfect is completely based in the cloud so there is no need to maintain servers or worry about downtime
  • DonorPerfect's interface is web-based and fairly intuitive to learn and navigate
  • DonorPerfect is quite customizable so it can be customized to fit your organization's unique workflows.
Jeremiah Miller | TrustRadius Reviewer

HubSpot

  • Bring sales, marketing, support all together into one platform because they now offer each as it's own hub. You can purchase the ones you need, but they are all available. This is a strength because it follows HubSpot's company goal to help customers succeed and that can only be done when all areas of business succeed.
  • Listening to customers. HubSpot follows its customers' feedback and continues to improve the platform.
  • HubSpot is focused on customer success. You have a team ready to help you with products, support, and success so whether you're big or small or new or seasoned. HubSpot is there to help you succeed and they've done an awesome job of keeping that at their core.
Heather Robinette, MBA | TrustRadius Reviewer

Cons

DonorPerfect

  • The customs forms are a bit tricky to navigate at first, but that's where the support service becomes so important.
  • I'd like to be able to integrate it with more of our online tools, such as Mail Chimp or Classy.
  • Finding duplicate accounts requires regular maintenance. If someone makes a gift online and they enter their information slightly differently than we have it on file, the system will create a new record. Every month, we go through and clean up those duplicates by merging the records. The processes are simple, but it takes time.
Emily Westergaard | TrustRadius Reviewer

HubSpot

  • CRM function was too limited for us to use.
  • Would love to see greater flexibility with reporting dashboards.
  • Would love to be able to use spend/budget data from LinkedIn Ads connection.
  • Doesn't offer integration with CRM and suggested third-party partner was painful to work with.
  • Can't A/B test automated emails-- have to use workaround.
Sean Dunshee | TrustRadius Reviewer

Likelihood to Renew

DonorPerfect

DonorPerfect 10.0
Based on 6 answers
It is by far the most cost-effective
Lauren Sikkema | TrustRadius Reviewer

HubSpot

HubSpot 9.9
Based on 371 answers
Our business relies on the HubSpot platform to manage our marketing, sales and CRM processes. HubSpot marketing automation helps us define our activities and streamlines them in a cohesive and efficient way. Without HubSpot, we will have to revert to the 'old way' of doing everything with a variety of disparate systems.
Arun C Devan | TrustRadius Reviewer

Usability

DonorPerfect

DonorPerfect 8.2
Based on 8 answers
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
Richard House | TrustRadius Reviewer

HubSpot

HubSpot 9.2
Based on 96 answers
Hubspot shows you what do and makes it easy to find the help articles you need. Over all it shows the system status well. The only issue is when there are syncing issues so you'll have to save often and make sure to refresh so you know your changes synced with the server.
Karen Rust | TrustRadius Reviewer

Reliability and Availability

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House | TrustRadius Reviewer

HubSpot

HubSpot 9.1
Based on 26 answers
We made a decision as an agency to only work with Hubspot. The software is easy to work with, and the support is very good
Jan Beery | TrustRadius Reviewer

Performance

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House | TrustRadius Reviewer

HubSpot

HubSpot 8.9
Based on 18 answers
With all the new features in HubSpot, the system can get a tad slow sometimes... That said, most of the time it is lightning fast and I have no problems. Because most of the integrations are API, they silently work in the background. I have not had trouble with lag due to HubSpot integration
Carah Counts | TrustRadius Reviewer

Support Rating

DonorPerfect

DonorPerfect 9.6
Based on 32 answers
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
Anne Baunach, CFRE, CEFL | TrustRadius Reviewer

HubSpot

HubSpot 9.9
Based on 82 answers
I had a pretty serious programming issue in my onboarding period. I called and got to someone within 10 minutes. Their hold music was not elevator music, it was Andy Grammer's latest hits which made it seem like less time. They took note of the issue, tried what they knew, and then said they would work on the issue and be in touch soon. The issue was resolved within a day! And they were so pleasant to work with
Hillary Johns | TrustRadius Reviewer

In-Person Training

DonorPerfect

DonorPerfect 7.5
Based on 2 answers
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House | TrustRadius Reviewer

HubSpot

HubSpot 9.1
Based on 8 answers
I did the 2-day classroom at HubSpot's corporate office in Cambridge. First off, it was amazing to see their corporate office in general. They have such a cool office environment. But it was also great to have the ability to learn in a workshop format with other HubSpot users and meet my Account Manager/ Inbound Marketing Consultant in person.
Carah Counts | TrustRadius Reviewer

Online Training

DonorPerfect

DonorPerfect 10.0
Based on 1 answer
It was decent.
Brooke Seigle | TrustRadius Reviewer

HubSpot

HubSpot 9.1
Based on 26 answers
I went through Inbound Marketing University in 2006. Great training and helped my transition from traditional (outbound) marketing to inbound marketing that I've been able to apply to a number of businesses from wastewater and water reuse, to professional services and SaaS. Share information of value to build awareness and trust. Answer customers' questions in a transparent way to generate more qualified leads. Understand the difference between a marketing qualified lead and a sales qualified lead and put together a lead nurturing program. Your sales and marketing efforts will see significant ROI.
Tom Smith | TrustRadius Reviewer

Implementation Rating

DonorPerfect

DonorPerfect 8.5
Based on 4 answers
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
Richard House | TrustRadius Reviewer

HubSpot

HubSpot 7.3
Based on 51 answers
My biggest piece of advice for those who are implementing Hubspot is that you need to devote the time up front and learn how to use the product. Once you learn how to use Hubspot, it will be much more effective as well as much easier to use in the long run
Andrew Driscoll | TrustRadius Reviewer

Alternatives Considered

DonorPerfect

We needed a multi-user program that was preferably accessible outside of the office. Raiser's Edge could not provide that at a price we could afford. In fact, the one-user desktop version was a financial stretch for us. While at the time (2003), DonorPerfect did not have all the features of Raiser's Edge, our development team was not going to miss the bells and whistles. Over the years, I have seen DonorPerfect expand their services and remain affordable.
L. Susan Stroup | TrustRadius Reviewer

HubSpot

We migrated from Marketo to HubSpot and noticed a difference nearly right away. Gone were hours of putting a campaign together through multiple folders only to have Marketo display the rainbow wheel of death and have the campaign disappear with all of your work. Additionally, we didn't need to have a full-time code on staff to generate beautiful and compelling email templates or landing pages. Working hand-in-hand, our new campaigns generated lead flow that helped our team deliver best-ever results and directly impact the bottom line.
Romy Ribitzky | TrustRadius Reviewer

Scalability

DonorPerfect

DonorPerfect 7.8
Based on 2 answers
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House | TrustRadius Reviewer

HubSpot

HubSpot 7.3
Based on 7 answers
While HubSpot initially, seven years ago, seemed built for SMBs it appears they have scaled their solution for larger enterprises. I do not have experience sending out 10 million-plus emails per month so I don't know how HubSpot would handle that. However, I do know that some other marketing automation platforms have had trouble with such scale. As such, I suggest HubSpot have one of it's enterprise customers share data on the length of time it takes to send out 1 million emails. Are we talking minutes, hours or days? Then decide what's right for you based on your business needs.
Tom Smith | TrustRadius Reviewer

Return on Investment

DonorPerfect

  • DonorPerfect is a great way to keep notes on donors and schedule times to contact donors for thank yous or discussion. This allows for increased donor engagement which in turn increases donations to the organization.
  • This system has allowed our organization to stay on top of the history of our donors. The home changes in leadership every two to three years. DonorPerfect allows any new sisters to the area to run reports on the giving history and maintain relationships with big donors. This also gives us a chance to re-engage with donors that might have been dropped with previous leaders.
  • DonorPerfect has helped us increase our maintain our mailing lists and corrections. This in turn has saved us money from mailing to wrong addresses, deceased donors, etc.. It has also helped increase our donations by more than double since we began using the system to track donors and the donations we receive.
Sarah Steffen | TrustRadius Reviewer

HubSpot

  • For our customers and us: High Lead Conversion
  • For our customers and us: More business from digital channels
  • For our customers and us: Shorter salescykles
  • For our customers and us: ROI faster
  • For our customers and us: Heighten Brand loyalty and customer sharing.
Sara Larsen | TrustRadius Reviewer

Screenshots

Pricing Details

DonorPerfect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DonorPerfect Editions & Modules

Additional Pricing Details

HubSpot

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HubSpot Editions & Modules

Edition
Pro$8001
Enterprise$3,2002
Starter$503
Free$04
  1. per month (includes 1,000 contacts)
  2. per month (includes 10,000 contacts)
  3. per month (includes 1,000 contacts)
  4. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

DonorPerfect
9.1
HubSpot
8.8

Likelihood to Renew

DonorPerfect
10.0
HubSpot
9.9

Usability

DonorPerfect
8.2
HubSpot
9.2

Reliability and Availability

DonorPerfect
9.5
HubSpot
9.1

Performance

DonorPerfect
9.5
HubSpot
8.9

Support Rating

DonorPerfect
9.6
HubSpot
9.9

In-Person Training

DonorPerfect
7.5
HubSpot
9.1

Online Training

DonorPerfect
10.0
HubSpot
9.1

Implementation Rating

DonorPerfect
8.5
HubSpot
7.3

Scalability

DonorPerfect
7.8
HubSpot
7.3

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