What users are saying about
2 Ratings
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Score 7.7 out of 100
32 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

DonorScape

DonorScape is well suited for wealth screenings when biographical information is in good form
Shelley Kardon | TrustRadius Reviewer

Salesforce for Nonprofits

I think Salesforce is great any time you want to keep track of a large number of people and how they connect to your organization. This may not be great if you always work with the same 100 people and they are easy to keep a handle on or if you just don't have time to learn a fairly complex database. In that case, you may find a simpler system more worthwhile.
Anonymous | TrustRadius Reviewer

Pros

DonorScape

  • Capacity rating
  • Philanthropic history
  • Board history
  • Career history
  • Real estate holdings
Charlie Houck | TrustRadius Reviewer

Salesforce for Nonprofits

  • Salesforce makes it simple to enter and track client data across time.
  • Salesforce for Nonprofits allows organizations to enter and track donation information with customizable options that make it easy to reconcile with internal financial data.
  • Salesforce for Nonprofits provides free resources to connect with other nonprofit/organizational professionals and learn from them; they also provide learning resources on their Trailblazer platform.
Tierra Bishop | TrustRadius Reviewer

Cons

DonorScape

  • Ability to download large screenings easily.
  • Ability to interface with our CRM.
Shelley Kardon | TrustRadius Reviewer

Salesforce for Nonprofits

  • We occasionally struggle with marketing cloud. It is a very robust tool and does not always seem to work well for our needs. We are working to improve it but it is proving to be a challenging tool.
  • Chatter has worked very well for our organization as it provides a history of all that has happened in the system. We attempted to consolidate all communications in one platform (chatter) but employees are not as comfortable using the solution for everyday communications as it part of our system of record. It does work for social communication but our staff is not comfortable using it.
  • Some of the integrations that we try and do are difficult and fragile at times. There has been improvement but integrations are always a concern.
Jeff Govert | TrustRadius Reviewer

Usability

DonorScape

No score
No answers yet
No answers on this topic

Salesforce for Nonprofits

Salesforce for Nonprofits 8.0
Based on 1 answer
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Jared Lyda | TrustRadius Reviewer

Support Rating

DonorScape

DonorScape 6.8
Based on 2 answers
DonorScape support has improved over the last few years. They are generally on point, but I have had my fair share of issues that have resulted in disrupted business processes. As of now, they are doing a fine job.
Charlie Houck | TrustRadius Reviewer

Salesforce for Nonprofits

Salesforce for Nonprofits 7.9
Based on 9 answers
Salesforce has a lot of options for support, including self-service training to go out and learn on your own. Additionally, there's an excellent community around the product to try and help out. There is a lot Salesforce can do, so having these resources is absolutely necessary when you are trying to even figure out language around your problem. There are also many consulting firms that specialize in Salesforce.
Matthew Deakyne | TrustRadius Reviewer

Alternatives Considered

DonorScape

DonorScape appears to produce fewer false positives and format is user friendly.
Shelley Kardon | TrustRadius Reviewer

Salesforce for Nonprofits

Salesforce for Nonprofits is much more flexible than other tools I've used in the past. You aren't limited to staying with one company's suite of products - you have the ability to build out your database / fundraising solution using best in class applications. It also has a different pricing model - it's all based on users and storage, opposed to a blanket platform fee.
Kevin Scally | TrustRadius Reviewer

Return on Investment

DonorScape

  • DonorScape has helped us positively identify prospects who have turned into donors.
  • DonorScape has helped us make business decisions on hiring based on the number of prospects we have identified.
Charlie Houck | TrustRadius Reviewer

Salesforce for Nonprofits

  • We applied to the foundation and got free licenses for Salesforce so it was not a risky upfront financial investment for us. It has been a very helpful and useful CRM and donor management system for us.
  • Learning Salesforce is very challenging and has created a lot of frustration amongst our staff. There are not a lot of local resources in our more rural community to get assistance or training on Salesforce.
  • The HUB/community of users on Salesforce is very helpful and supportive. Whenever I pose a question I always get responses. Unfortunately, most of those people are much more advanced than I am so often, I don't understand their answers to my questions.
Courtney Osterfelt | TrustRadius Reviewer

Screenshots

Salesforce for Nonprofits

Pricing Details

DonorScape

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce for Nonprofits

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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