Dotdigital vs. Salesforce Service Cloud
Dotdigital vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dotdigital | N/A | Dotdigital is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. It uses customer data to drive engagement, conversion, and loyalty for brands as they grow and scale. The platform connects first party data across systems to surface insights and automate predictive cross-channel messages. | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
Dotdigital | Salesforce Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Dotdigital | Salesforce Service Cloud | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Dotdigital | Salesforce Service Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dotdigital | Salesforce Service Cloud | |
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Likelihood to Recommend | 8.0 (1 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Dotdigital | Salesforce Service Cloud | |
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Likelihood to Recommend | dotdigital EMEA Limited | Salesforce |
Pros | dotdigital EMEA Limited | Salesforce |
Cons | dotdigital EMEA Limited | Salesforce |
Likelihood to Renew | dotdigital EMEA Limited No answers on this topic | Salesforce |
Usability | dotdigital EMEA Limited No answers on this topic | Salesforce |
Reliability and Availability | dotdigital EMEA Limited No answers on this topic | Salesforce |
Performance | dotdigital EMEA Limited No answers on this topic | Salesforce |
Support Rating | dotdigital EMEA Limited No answers on this topic | Salesforce |
Implementation Rating | dotdigital EMEA Limited No answers on this topic | Salesforce |
Alternatives Considered | dotdigital EMEA Limited | Salesforce |
Return on Investment | dotdigital EMEA Limited | Salesforce |
ScreenShots | Salesforce Service Cloud Screenshots |