What users are saying about

Drift vs GoSquared

Drift
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
126 Ratings
GoSquared
25 Ratings

Drift

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
126 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Based on 126 reviews and ratings

GoSquared

25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Based on 25 reviews and ratings

Attribute Ratings

  • GoSquared is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Drift and GoSquared are tied in 1 area: Usability

Likelihood to Recommend

8.4

Drift

84%
45 Ratings
10.0

GoSquared

100%
13 Ratings

Likelihood to Renew

Drift

N/A
0 Ratings
7.7

GoSquared

77%
12 Ratings

Usability

7.3

Drift

73%
3 Ratings
7.3

GoSquared

73%
2 Ratings

Support Rating

8.0

Drift

80%
3 Ratings
8.6

GoSquared

86%
4 Ratings

Likelihood to Recommend

Drift

It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects.

Read full review

Michael Guth | TrustRadius Reviewer
Michael Guth
View all 45 answers on this topic

GoSquared

It works best for real time customer relations and monitoring. For historic data use it with another tool. Other than that it is an amazingly easy to use, and to set up tool. Once you start using it, you will never go back.

Read full review

Erdoğan Kürtür | TrustRadius Reviewer
Erdoğan Kürtür
View all 13 answers on this topic

Pros

Drift

  • Easy to implement - we were up on our site in hours.
  • Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in.
  • Surfaces relevant experiences and content to people faster based on targeted use cases.
  • Brings your brand to the prospect experience to stand out in the market. For example, our mascot Ollie Llama welcoming visitors on the homepage with funny llama.

Read full review

Ben Battaglia | TrustRadius Reviewer
Ben Battaglia
View all 45 answers on this topic

GoSquared

  • Support - These guys are super quick at getting back to you when you need help and always friendly
  • Live stats - GoSquared is addictive, it offers detailed information about visitors to your pages in realtime, you'll be watching the dashboard for hours!
  • Ease of use - From the guided setup to the usability of the dashboard GoSquared is really straightforward

Read full review

Dale Williams | TrustRadius Reviewer
Dale Williams
View all 13 answers on this topic

Cons

Drift

  • Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise.
  • In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform.

Read full review

Adrian Cohn | TrustRadius Reviewer
Adrian Cohn
View all 45 answers on this topic

GoSquared

  • CloudFlare integration is spotty - stats in Cloudflare (tracks also Javascript off visits) and GoSquared stats are often significantly at odds
  • Notifications don't seem to work very well
  • Dashboard likes to re-set itself even when it was arranged & saved previously
  • Weekly/ Monthly/ Yearly absolute numbers

Read full review

Hendrik Morkel | TrustRadius Reviewer
Hendrik Morkel
View all 13 answers on this topic

Pricing Details

Drift

General

Free Trial
—
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

—

Drift Editions & Modules

—
Additional Pricing Details
—

GoSquared

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Per Month [Unlimited Users]

GoSquared Editions & Modules

Edition
GoSquared Free - Access to the Now and Trends realtime web analytics dashboard.$01
GoSquared Analytics - Everything included in free plus premium analytics features.$291
GoSquared Suite - The most popular GoSquared plan, full access to our real time analytics dashboards, intelligent live chat and customer data hub.$792
  1. Per Month [Unlimited Users]
  2. Month [Unlimited Users]
Additional Pricing Details
GoSquared Free, track up to 1000 pageviews a month. GoSquared Analytics, track up to 100k pageviews a month with pricing starting at £29/month. GoSquared Suite, track up to 100k pageviews a month with pricing starting at £79/month.

Likelihood to Renew

Drift

No score
No answers yet
No answers on this topic

GoSquared

GoSquared 7.7
Based on 12 answers
Not only does the GoSquared application work well, the GoSquared team is constantly making improvements. When I first started using GoSquared, they only offered daily reporting -- now they offer the weekly and monthly feature per popular request. I like that they are always updating the look and feel of the website and emails they send to maintain a modern look. GoSquared is easy to implement and easy to use!

Read full review

Bailey Bliss | TrustRadius Reviewer
Bailey Bliss
View all 12 answers on this topic

Usability

Drift

Drift 7.3
Based on 3 answers
The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

GoSquared

GoSquared 7.3
Based on 2 answers
GoSquared makes it easy to get started, providing everything you need to integrate the code into your site and start seeing and analyzing data

Read full review

Sharon Hurley Hall | TrustRadius Reviewer
Sharon Hurley Hall
View all 2 answers on this topic

Support Rating

Drift

Drift 8.0
Based on 3 answers
The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!

Read full review

Ben Battaglia | TrustRadius Reviewer
Ben Battaglia
View all 3 answers on this topic

GoSquared

GoSquared 8.6
Based on 4 answers
The GoSquared team has always gone above and beyond to create the best analytics platform and provide top notch

Read full review

Josh Bartolomucci | TrustRadius Reviewer
Josh Bartolomucci
View all 4 answers on this topic

Alternatives Considered

Drift

I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 45 answers on this topic

GoSquared

I have evaluated other products but as GoSquared is presenting Live Data this really is most useful, I don't have much of a requirement to see what a potential customer did yesterday. I need to know what my potential customer sitting on the website right now is looking to purchase, and for this GoSquared works.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 13 answers on this topic

Return on Investment

Drift

  • Save time by allowing your inbound audience to access what they want immediately through Drift bots.
  • Reducing friction you will increase your inbound audience engagement traffic.
  • With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms.

Read full review

Rachel Green | TrustRadius Reviewer
Rachel Green
View all 45 answers on this topic

GoSquared

  • GoSquared helps us to react quickly to high volumes of traffic, and allows us to identify very quickly how engaging our content is
  • Using browser specs helps us to ensure our websites are compatible with as many of our customers as possible, rather than relying on generic global stats

Read full review

James Billingham | TrustRadius Reviewer
James Billingham
View all 13 answers on this topic

Screenshots

Add comparison