Drift vs GoSquared | TrustRadius

What users are saying about

Score 7.9 out of 10

Based on 80 reviews and ratings

Score 8 out of 10

Based on 23 reviews and ratings

Pros

24/7/365 site coverage with the AI bot - it’s like cloning your best SDR and having them available to engage buyers across the entire site all of time
Efficiently qualify and route prospect conversations to connect with the right buyers while avoiding the wrong buyers
Conversational landing pages are a quick and easy way to create engaging content
Accelerate top-of-funnel speed with ABM functionality that notifies reps about active prospects and target accounts so they can proactively engage them in real time
Removes friction by automating the process of booking meetings directly in a rep’s calendar

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Ryan McCurdy, MBA

Vice President of Marketing, Demand Generation

LaceworkComputer Software, 51-200 employees

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Support - These guys are super quick at getting back to you when you need help and always friendly
Live stats - GoSquared is addictive, it offers detailed information about visitors to your pages in realtime, you'll be watching the dashboard for hours!
Ease of use - From the guided setup to the usability of the dashboard GoSquared is really straightforward

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UI Designer

BasekitInternet, 1-10 employees

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Cons

Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise.
In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform.

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Director of Brand Strategy and Communications

SmartlingInformation Technology & Services, 51-200 employees

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CloudFlare integration is spotty - stats in Cloudflare (tracks also Javascript off visits) and GoSquared stats are often significantly at odds
Notifications don't seem to work very well
Dashboard likes to re-set itself even when it was arranged & saved previously
Weekly/ Monthly/ Yearly absolute numbers

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Hiking in FinlandMedia Production, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

GoSquared 7.7

Based on 12 answers

Not only does the GoSquared application work well, the GoSquared team is constantly making improvements. When I first started using GoSquared, they only offered daily reporting -- now they offer the weekly and monthly feature per popular request. I like that they are always updating the look and feel of the website and emails they send to maintain a modern look. GoSquared is easy to implement and easy to use!

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Owner

Square 2 MarketingConsumer Goods, 1-10 employees

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Usability

Drift 7.6

Based on 3 answers

The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.

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Verified User

Analyst in Marketing

Security & Investigations Company, 501-1000 employees

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GoSquared 7.3

Based on 2 answers

GoSquared makes it easy to get started, providing everything you need to integrate the code into your site and start seeing and analyzing data

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Sharon Hurley Hall

Professional blogger, writer, journalist

Sharon Hurley Hall, WriterWriting and Editing, 1-10 employees

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Support Rating

Drift 8.2

Based on 3 answers

The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!

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Director of Marketing

LessonlyComputer Software, 51-200 employees

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GoSquared 8.6

Based on 2 answers

The GoSquared team has always gone above and beyond to create the best analytics platform and provide top notch

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Josh Bartolomucci

CEO (Chief Executive Officer)

MinistryPixel.comDesign, 1-10 employees

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Alternatives Considered

Drift is the best tool in the chatbot market. If you are going to get rid of forms and switch to chatbots, or at least hybrid the two, then you need to go with Drift. They integrate better, build better, and are so far ahead of their competitors in terms of functionality.

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Marketing Demand Generation Manager

DyKnowEducation Management, 11-50 employees

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I have evaluated other products but as GoSquared is presenting Live Data this really is most useful, I don't have much of a requirement to see what a potential customer did yesterday. I need to know what my potential customer sitting on the website right now is looking to purchase, and for this GoSquared works.

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Verified User

Manager in Information Technology

Information Technology and Services Company, 201-500 employees

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Return on Investment

Drift has allowed us to capture more MQLs since we started using it.
Drift has increased customer satisfaction with our services since it enabled real-time support and communication with them.
Drift has allowed us to spend less time supporting users or replying to user questions, and spend more time on critical business issues, while maintaining the same level of support for our customers.

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Verified User

Team Lead in Marketing

Marketing and Advertising Company, 11-50 employees

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GoSquared helps us to react quickly to high volumes of traffic, and allows us to identify very quickly how engaging our content is
Using browser specs helps us to ensure our websites are compatible with as many of our customers as possible, rather than relying on generic global stats

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James Billingham

CTO (Chief Technical Officer)

SenseLabsSports, 1-10 employees

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Screenshots

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See All (5) GoSquared Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Drift Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

GoSquared Editions & Modules

Edition

GoSquared Free - Access to the Now and Trends realtime web analytics dashboard.	$0¹
GoSquared Analytics - Everything included in free plus premium analytics features.	$29¹
GoSquared Suite - The most popular GoSquared plan, full access to our real time analytics dashboards, intelligent live chat and customer data hub.	$79²

Per Month [Unlimited Users]
Month [Unlimited Users]

Additional Pricing Details

GoSquared Free, track up to 1000 pageviews a month. GoSquared Analytics, track up to 100k pageviews a month with pricing starting at £29/month. GoSquared Suite, track up to 100k pageviews a month with pricing starting at £79/month.

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