Likelihood to Recommend
Drift is creating a renaissance with a platform that prioritizes conversations. It's hard for me to imagine a more meaningful channel on which to develop valuable relationships with future customers. Drift has enabled us to make significant progress on all of our primary marketing and sales objectives including improving the buyer experience, leveraging our unique brand, better aligning sales and marketing, and improving conversion from the website.
It works best for real time customer relations and monitoring. For historic data use it with another tool. Other than that it is an amazingly easy to use, and to set up tool. Once you start using it, you will never go back.
- 24/7/365 site coverage with the AI bot - it’s like cloning your best SDR and having them available to engage buyers across the entire site all of time
- Efficiently qualify and route prospect conversations to connect with the right buyers while avoiding the wrong buyers
- Conversational landing pages are a quick and easy way to create engaging content
- Accelerate top-of-funnel speed with ABM functionality that notifies reps about active prospects and target accounts so they can proactively engage them in real time
- Removes friction by automating the process of booking meetings directly in a rep’s calendar
- Support - These guys are super quick at getting back to you when you need help and always friendly
- Live stats - GoSquared is addictive, it offers detailed information about visitors to your pages in realtime, you'll be watching the dashboard for hours!
- Ease of use - From the guided setup to the usability of the dashboard GoSquared is really straightforward
- Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise.
- In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform.
- Notifications don't seem to work very well
- Dashboard likes to re-set itself even when it was arranged & saved previously
- Weekly/ Monthly/ Yearly absolute numbers
Likelihood to Renew
No answers yet
No answers on this topic
Based on 12 answers
Not only does the GoSquared application work well, the GoSquared team is constantly making improvements. When I first started using GoSquared, they only offered daily reporting -- now they offer the weekly and monthly feature per popular request. I like that they are always updating the look and feel of the website and emails they send to maintain a modern look. GoSquared is easy to implement and easy to use!
Based on 3 answers
The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.
Analyst in MarketingSecurity & Investigations Company, 501-1000 employees
Based on 2 answers
GoSquared makes it easy to get started, providing everything you need to integrate the code into your site and start seeing and analyzing data
Based on 3 answers
The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!
Based on 2 answers
Drift is the best tool in the chatbot market. If you are going to get rid of forms and switch to chatbots, or at least hybrid the two, then you need to go with Drift. They integrate better, build better, and are so far ahead of their competitors in terms of functionality.
I have evaluated other products but as GoSquared is presenting Live Data this really is most useful, I don't have much of a requirement to see what a potential customer did yesterday. I need to know what my potential customer sitting on the website right now is looking to purchase, and for this GoSquared works.
Manager in Information TechnologyInformation Technology and Services Company, 201-500 employees
Return on Investment
- Drift has allowed us to capture more MQLs since we started using it.
- Drift has increased customer satisfaction with our services since it enabled real-time support and communication with them.
- Drift has allowed us to spend less time supporting users or replying to user questions, and spend more time on critical business issues, while maintaining the same level of support for our customers.
Team Lead in MarketingMarketing and Advertising Company, 11-50 employees
- GoSquared helps us to react quickly to high volumes of traffic, and allows us to identify very quickly how engaging our content is
- Using browser specs helps us to ensure our websites are compatible with as many of our customers as possible, rather than relying on generic global stats
Premium Consulting/Integration Services—
Entry-level set up fee?
Drift Editions & Modules
Additional Pricing Details—
Premium Consulting/Integration Services
Entry-level set up fee?
GoSquared Editions & Modules
|GoSquared Free - Access to the Now and Trends realtime web analytics dashboard.||$01|
|GoSquared Analytics - Everything included in free plus premium analytics features.||$291|
|GoSquared Suite - The most popular GoSquared plan, full access to our real time analytics dashboards, intelligent live chat and customer data hub.||$792|
- Per Month [Unlimited Users]
- Month [Unlimited Users]