Drift vs. Opensense

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Drift
Score 8.3 out of 10
N/A
Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience. According to the vendor,…N/A
Opensense
Score 9.7 out of 10
Mid-Size Companies (51-1,000 employees)
Effortlessly manage company-wide email signatures, launch powerful email ad campaigns, gain valuable sales insights & ensure compliance, all within a single, user-friendly platform with Opensense. Opensense seamlessly integrates with popular productivity suites, email clients, CRMs, and marketing automation tools.
$1
per month per seat
Pricing
DriftOpensense
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DriftOpensense
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsMinimum pricing is $350/month. See the pricing page for more details.
More Pricing Information
Features
DriftOpensense
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Drift
9.0
1 Ratings
0% above category average
Opensense
-
Ratings
Chat history and transcripts9.01 Ratings00 Ratings
Chat reporting9.01 Ratings00 Ratings
Chat and web analytics9.01 Ratings00 Ratings
Best Alternatives
DriftOpensense
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 8.9 out of 10
Terminus ABM Platform
Terminus ABM Platform
Score 8.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Terminus ABM Platform
Terminus ABM Platform
Score 8.1 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
DriftOpensense
Likelihood to Recommend
7.7
(52 ratings)
8.0
(3 ratings)
Usability
7.0
(3 ratings)
10.0
(1 ratings)
Support Rating
7.7
(3 ratings)
10.0
(1 ratings)
User Testimonials
DriftOpensense
Likelihood to Recommend
Drift
It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects.
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Opensense (formerly SenderGen)
This solution is well suited for providing meaningful insights on brand reputation, compliance, and developing email/content strategies for marketing and sales team members. It integrates with email marketing software and provides very customizable analytics. It is not appropriate to be treated as a standalone email and content marketing solution, rather as an add-on to those tools.
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Pros
Drift
  • Easy to implement - we were up on our site in hours.
  • Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in.
  • Surfaces relevant experiences and content to people faster based on targeted use cases.
  • Brings your brand to the prospect experience to stand out in the market. For example, our mascot Ollie Llama welcoming visitors on the homepage with funny llama.
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Opensense (formerly SenderGen)
  • Email Analytics
  • Signature Compliance
  • Integrations with other Marketing Tools
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Cons
Drift
  • Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise.
  • In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform.
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Opensense (formerly SenderGen)
  • Syncing issues with external email platforms can affect performance
  • Real time security or compliance alerts can be delayed at times
  • Analytics can be improved with more detail based on usage by user/team and historical performance
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Usability
Drift
The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.
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Opensense (formerly SenderGen)
Overall all useability is great. The tool is dummy-proof, so anyone can use it and run it. No IT knowledge needed besides connecting it to your mail server which their team will walk you through. After that, you can have fun with the tools and create what you want to create for your teams.
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Support Rating
Drift
The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!
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Opensense (formerly SenderGen)
Opensense customer service is by far the best! I have never had an issue once when calling in or submitting a ticket! They are very kind while working on the phone with them, and they explain everything to you! They will take the time with you to make sure everything gets solved.
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Alternatives Considered
Drift
I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.
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Opensense (formerly SenderGen)
Opensense was much cheaper and better integrated with my existing ABM platform. We used RollWorks and there was a native integration that allowed me to sync target account lists to email banner campaigns. This made it a no-brainer to go with Opensense over Sigstr and amplify our existing ABM program.
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Return on Investment
Drift
  • Save time by allowing your inbound audience to access what they want immediately through Drift bots.
  • Reducing friction you will increase your inbound audience engagement traffic.
  • With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms.
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Opensense (formerly SenderGen)
  • It has positively impacted our ability to securely and safely deliver email content to mass audiences
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ScreenShots

Drift Screenshots

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Opensense Screenshots

Screenshot of Deep AnalyticsScreenshot of Opensene email signatures.