Likelihood to Recommend It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects.
Read full review PersistIQ is well suited for outbound marketing. It's great for setting up sales and marketing campaigns to new and prospective clients. The fact that PersistIQ emails are basic (they look like normal personal emails) and easy to personalize, makes the whole process feel more genuine than, say,
MailChimp . PersistIQ won't replace a bulk emailing tool or CRM. It serves a different purpose than, for example,
Marketo or
MailChimp , two products we also use
Read full review Pros Easy to implement - we were up on our site in hours. Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in. Surfaces relevant experiences and content to people faster based on targeted use cases. Brings your brand to the prospect experience to stand out in the market. For example, our mascot Ollie Llama welcoming visitors on the homepage with funny llama. Read full review Integrates well with tools that work with LinkedIn Sales Navigator to scrap lead emails. Makes it easy to manage large-scale cold email campaigns with 3+ steps. When a prospect replies to an email, it doesn't send them any of the automated emails which allow me to follow-up with those warm leads correctly. Read full review Cons Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise. In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform. Adrian Cohn Director of Brand Strategy and Communications
Read full review I wish there was a way to send more than 1,000 emails per day. If it had more integrations with data scrapers or ways to add new leads it would be much better. I'd like a way to go deeper into a lot of my stats on various emails. Read full review Usability The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.
Read full review Support Rating The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!
Read full review Terrible; non-existent. Weeks without replies, and no improvements in 4 months.
Read full review Alternatives Considered I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.
Read full review We decided on PersistIQ because it was cheaper than the incumbents and as we were starting we wanted to see if this would be helpful or relevant to us. We later discovered
Apollo .io and we might switch to them as they are also cheap and look better, but we might also get back to manual emailing and Linkedin connecting.
Read full review Return on Investment Save time by allowing your inbound audience to access what they want immediately through Drift bots. Reducing friction you will increase your inbound audience engagement traffic. With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms. Read full review Using PersistIQ has allowed us to engage more people more quickly than other outbound processes. So, more leads. We're able to understand message performance more rapidly and readily having used PersistIQ. PersistIQ has improved our bottom line by getting us more leads. So, increased ROI. Read full review ScreenShots