Likelihood to Recommend It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects.
Read full review If you are experienced in ABM program execution or just about getting started, SalesboxAI helps you scale your outreach into your target accounts. This is a great tool for early stage, growth stage and established organizations with a clear B2B buyer focus, especially dealing with multiple buyers in an account. If you are struggling to fill the sales pipeline, get them. If you are struggling with loads of cold leads, get them. If you are struggling with brand awareness despite good product, get them. If you are looking to launch a new product and need quick branding into b2b buyer groups, get them
Read full review Pros Easy to implement - we were up on our site in hours. Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in. Surfaces relevant experiences and content to people faster based on targeted use cases. Brings your brand to the prospect experience to stand out in the market. For example, our mascot Ollie Llama welcoming visitors on the homepage with funny llama. Read full review Which accounts are in the market for your solution Find key contacts at your target accounts Follow up with every lead through AI Assistants Retarget your leads through LinkedIn and Facebook Get conversations and meetings with key contacts at your target accounts Read full review Cons Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise. In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform. Adrian Cohn Director of Brand Strategy and Communications
Read full review They could simplify the platform more LinkedIn integration could be better Implementing their chat widget is a manual process though it is more customizable than other alternatives Read full review Usability The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.
Read full review Support Rating The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!
Read full review Alternatives Considered I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.
Read full review I like the fact that SalesboxAI is a unified product which combines Account intent and AI follow-ups to prioritize accounts for sales team. Great toolkit for your ABM program
Read full review Return on Investment Save time by allowing your inbound audience to access what they want immediately through Drift bots. Reducing friction you will increase your inbound audience engagement traffic. With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms. Read full review Added more accounts to our funnel through intent feed Doubled the demo rate within 6 months Added $2.2m verified opps Read full review ScreenShots