What users are saying about
67 Ratings
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Score 8.6 out of 100
32 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Drift

Drift makes it easy for us to feed the right information to the right people based on their intent, and it makes the whole experience simple and fast. It’s helped deliver the competitive advantage and brand experience we were striving for. If you’re not ready to innovate on the way you approach marketing, sales, and customer experience then it may not be for you.
Adrian Cohn | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Drift
SalesforceIQ CRM (Discontinued)
9.1
Customer data management / contact management
Drift
SalesforceIQ CRM (Discontinued)
9.0
Territory management
Drift
SalesforceIQ CRM (Discontinued)
9.5
Opportunity management
Drift
SalesforceIQ CRM (Discontinued)
8.0
Integration with email client (e.g., Outlook or Gmail)
Drift
SalesforceIQ CRM (Discontinued)
9.5
Quote & order management
Drift
SalesforceIQ CRM (Discontinued)
9.0
Interaction tracking
Drift
SalesforceIQ CRM (Discontinued)
9.5
Channel / partner relationship management
Drift
SalesforceIQ CRM (Discontinued)
9.0

Marketing Automation

Drift
SalesforceIQ CRM (Discontinued)
7.4
Lead management
Drift
SalesforceIQ CRM (Discontinued)
7.4

CRM Project Management

Drift
SalesforceIQ CRM (Discontinued)
9.0
Task management
Drift
SalesforceIQ CRM (Discontinued)
9.0
Billing and invoicing management
Drift
SalesforceIQ CRM (Discontinued)
9.0
Reporting
Drift
SalesforceIQ CRM (Discontinued)
9.0

CRM Reporting & Analytics

Drift
SalesforceIQ CRM (Discontinued)
9.0
Forecasting
Drift
SalesforceIQ CRM (Discontinued)
9.0
Pipeline visualization
Drift
SalesforceIQ CRM (Discontinued)
9.0
Customizable reports
Drift
SalesforceIQ CRM (Discontinued)
9.0

Customization

Drift
SalesforceIQ CRM (Discontinued)
9.1
Custom fields
Drift
SalesforceIQ CRM (Discontinued)
9.5
Custom objects
Drift
SalesforceIQ CRM (Discontinued)
9.0
Scripting environment
Drift
SalesforceIQ CRM (Discontinued)
9.0
API for custom integration
Drift
SalesforceIQ CRM (Discontinued)
9.0

Security

Drift
SalesforceIQ CRM (Discontinued)
9.3
Single sign-on capability
Drift
SalesforceIQ CRM (Discontinued)
9.5
Role-based user permissions
Drift
SalesforceIQ CRM (Discontinued)
9.0

Social CRM

Drift
SalesforceIQ CRM (Discontinued)
9.0
Social engagement
Drift
SalesforceIQ CRM (Discontinued)
9.0

Integrations with 3rd-party Software

Drift
SalesforceIQ CRM (Discontinued)
9.0
Marketing automation
Drift
SalesforceIQ CRM (Discontinued)
9.0
Compensation management
Drift
SalesforceIQ CRM (Discontinued)
9.0

Platform

Drift
SalesforceIQ CRM (Discontinued)
9.5
Mobile access
Drift
SalesforceIQ CRM (Discontinued)
9.5

Pros

Drift

  • Chatbot builder. The new builder Drift recently came out with is very user-friendly and intuitive.
  • Integrations. We integrate Drift with Salesforce and Hubspot. After a lot of testing and mini failures, we finally figured it out and everything works seamlessly.
  • Content. Drift's marketing is the best out there, and I always draw inspiration from their "human" approach to our marketing content. As a customer, I am kept up to date on product releases as well as industry leader knowledge reports to keep our company's marketing relevant, helpful, and engaging.
Rachel Green | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Anonymous | TrustRadius Reviewer

Cons

Drift

  • The all vertical work flow is tough to visualize at times. It gets a bit messy.
  • Getting a fair distribution of leads to all of the reps has been a struggle.
  • It can be tough to test in a timely matter.
Mike Thompson | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer

Alternatives Considered

Drift

Like I mentioned earlier, looking at Drift's UI and how it handles chat requests, it may not fare well as a dedicated support-chat system like Intercom and Zopim. Of course, their value prop is conversational marketing and lead gen through automatic bot workflows. They're trying to do too many things - like Email Sequences and Account Based Marketing for example. It would be great to see data in 12 months on how that experiment of theirs is helping the customers.
Ankurman Shrestha | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer

Return on Investment

Drift

  • Drift has allowed us to capture more MQLs since we started using it.
  • Drift has increased customer satisfaction with our services since it enabled real-time support and communication with them.
  • Drift has allowed us to spend less time supporting users or replying to user questions, and spend more time on critical business issues, while maintaining the same level of support for our customers.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • Not budget friendly for smaller start-ups.
Anonymous | TrustRadius Reviewer

Screenshots

Drift

Pricing Details

Drift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SalesforceIQ CRM (Discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Drift
8.6
SalesforceIQ CRM (Discontinued)
9.5

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