Data Axle Genie vs. Drift

If you are looking to enrich your existing database, Data Axel Genie isn't the easiest tool to use. I do like how the contacts are verified, however, you have to pay PER contact if you are enriching, and if you merged existing infrastructures, it's not as easy to clean out your database. And it is very costly for this company.

Incentivized

It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects.

Incentivized

• I liked the organization of the database it was easy to maneuver.
• Search was fairly easy to maintain.
• If you want to create a list of leads this will work. However, it is primarily for consumer leads not B2B.

Incentivized

• Easy to implement - we were up on our site in hours.
• Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in.
• Surfaces relevant experiences and content to people faster based on targeted use cases.
• Brings your brand to the prospect experience to stand out in the market. For example, our mascot Ollie Llama welcoming visitors on the homepage with funny llama.

• We have a very specific industry and sometimes drilling down to these leads can be challenging. But with customer service, they have solved this for us.

• Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise.
• In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform.

It was good when we had it but there definitely more softwares out there that provide more information, more current contact info and are much more user friendly

Incentivized

Easy to use and great customer service.

The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.

Spot on and always available.

The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!

Salesgenie seemed more intuitive and knowledgeable account manager that handled my account. He quickly assisted my company needs and made recommendations based on the information I provided him

Incentivized

I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.

Incentivized

• Positive, I was able to generate about three more proposals a week
• Positive nice organization to establish a call list
• Nice structure, great way to target hot or cold leads. Great way to get your feet wet

Incentivized

• Save time by allowing your inbound audience to access what they want immediately through Drift bots.
• Reducing friction you will increase your inbound audience engagement traffic.
• With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms.

Incentivized