Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience. According to the vendor,…
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Zendesk Chat
Score 8.2 out of 10
N/A
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
$11.20
per month
Pricing
Drift
Zendesk Chat
Editions & Modules
No answers on this topic
Lite
$0
per user
Basic
$14
per user
Advanced
$25
per user
Premium
$55
per user
Offerings
Pricing Offerings
Drift
Zendesk Chat
Free Trial
No
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
The pricing above is price per user per month. You will get a discount when you opt for annual payment.
I like the visitor engagement with the website, and I can see the engagement is increasing day by day. Previously, it was a major issue, and we struggled a lot to improve it, but Drift did it very flawlessly.
Verified User
Employee
Chose Drift
Drift supplied all we needed at this point in our business. Functionality and pricing were the key drivers in our decision to move forward with Drift.
Like I mentioned earlier, looking at Drift's UI and how it handles chat requests, it may not fare well as a dedicated support-chat system like Intercom and Zopim.
Of course, their value prop is conversational marketing and lead gen through automatic bot workflows. They're …