27 Ratings
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Score 8.9 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Drip Ecommerce CRM

If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API.They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.
Charles Combs | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Drip Ecommerce CRM
8.7
Pega Customer Engagement Suite
WYSIWYG email editor
Drip Ecommerce CRM
9.4
Pega Customer Engagement Suite
Dynamic content
Drip Ecommerce CRM
7.7
Pega Customer Engagement Suite
Ability to test dynamic content
Drip Ecommerce CRM
6.2
Pega Customer Engagement Suite
A/B testing
Drip Ecommerce CRM
9.0
Pega Customer Engagement Suite
Mobile optimization
Drip Ecommerce CRM
7.8
Pega Customer Engagement Suite
Email deliverability reporting
Drip Ecommerce CRM
10.0
Pega Customer Engagement Suite
List management
Drip Ecommerce CRM
10.0
Pega Customer Engagement Suite
Triggered drip sequences
Drip Ecommerce CRM
10.0
Pega Customer Engagement Suite

Reporting & Analytics

Drip Ecommerce CRM
7.5
Pega Customer Engagement Suite
Dashboards
Drip Ecommerce CRM
8.2
Pega Customer Engagement Suite
Standard reports
Drip Ecommerce CRM
8.2
Pega Customer Engagement Suite
Custom reports
Drip Ecommerce CRM
6.0
Pega Customer Engagement Suite

Sales Force Automation

Drip Ecommerce CRM
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Drip Ecommerce CRM
Pega Customer Engagement Suite
7.2
Workflow management
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.0
Territory management
Drip Ecommerce CRM
Pega Customer Engagement Suite
6.6
Opportunity management
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Drip Ecommerce CRM
Pega Customer Engagement Suite
7.3
Interaction tracking
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.6

Customer Service & Support

Drip Ecommerce CRM
Pega Customer Engagement Suite
8.6
Case management
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.9
Call center management
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.7
Help desk management
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.2

Marketing Automation

Drip Ecommerce CRM
Pega Customer Engagement Suite
8.0
Lead management
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.0
Email marketing
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.0

CRM Project Management

Drip Ecommerce CRM
Pega Customer Engagement Suite
8.1
Task management
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.4
Reporting
Drip Ecommerce CRM
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Drip Ecommerce CRM
Pega Customer Engagement Suite
8.0
Pipeline visualization
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.1
Customizable reports
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.0

Customization

Drip Ecommerce CRM
Pega Customer Engagement Suite
7.6
Custom fields
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.0
Custom objects
Drip Ecommerce CRM
Pega Customer Engagement Suite
7.8
Scripting environment
Drip Ecommerce CRM
Pega Customer Engagement Suite
7.6
API for custom integration
Drip Ecommerce CRM
Pega Customer Engagement Suite
7.0

Security

Drip Ecommerce CRM
Pega Customer Engagement Suite
8.1
Single sign-on capability
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.1
Role-based user permissions
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.1

Social CRM

Drip Ecommerce CRM
Pega Customer Engagement Suite
7.7
Social data
Drip Ecommerce CRM
Pega Customer Engagement Suite
7.8
Social engagement
Drip Ecommerce CRM
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Drip Ecommerce CRM
Pega Customer Engagement Suite
7.0
Marketing automation
Drip Ecommerce CRM
Pega Customer Engagement Suite
7.0

Platform

Drip Ecommerce CRM
Pega Customer Engagement Suite
8.2
Mobile access
Drip Ecommerce CRM
Pega Customer Engagement Suite
8.2

Pros

Drip Ecommerce CRM

  • Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
  • Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
  • Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.
Steve Palfreyman | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Drip Ecommerce CRM

  • Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
  • Any supported integration partners are always good to see. They have expanded in this area, recently.
  • Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
  • Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."
Conrad Magalis | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Drip Ecommerce CRM

Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.
Jordan Comstock | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Drip Ecommerce CRM

  • Saves hours of typing redundant emails
  • Helps with our retention based on the constant contact with our current clients
  • Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.
Matthew Gehrman | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Drip Ecommerce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Drip Ecommerce CRM
9.5
Pega Customer Engagement Suite
8.0

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