What users are saying about
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Top Rated
575 Ratings
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237 Ratings

Dropbox Business

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Top Rated
575 Ratings
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Score 8.8 out of 100

Genesys Cloud

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237 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Dropbox Business

It is well-suited when security is a priority, as it is highly secure. It is also well-suited when you have a higher budget and need a more robust featureset than some of its more affordable competitors. Given its market share, it is also appropriate to use Dropbox where you have a wide array of clients, because chances are, many of them will already be using it
Jonah Dempcy | TrustRadius Reviewer

Genesys Cloud

It is a great option for someone looking for a fully functional system, that is cloud based, and has lots of features. It can be used for inbound and outbound, as well as replace a standard PBX. It is easier to adopt, and less up front financial commitment than on premises systems.This might not suit a company that requires fine tuned granularity of permissions and controls, or some more specific features that are present in something like Genesys Pure Connect Cloud.
Kristopher Kauth | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Dropbox Business
8.9
Genesys Cloud
Versioning
Dropbox Business
8.8
Genesys Cloud
Video files
Dropbox Business
8.8
Genesys Cloud
Audio files
Dropbox Business
8.9
Genesys Cloud
Document collaboration
Dropbox Business
8.3
Genesys Cloud
Access control
Dropbox Business
9.1
Genesys Cloud
File search
Dropbox Business
8.9
Genesys Cloud
Device sync
Dropbox Business
9.5
Genesys Cloud

Cloud Storage Security & Administration

Dropbox Business
9.0
Genesys Cloud
User and role management
Dropbox Business
8.9
Genesys Cloud
File organization
Dropbox Business
9.1
Genesys Cloud
Device management
Dropbox Business
8.9
Genesys Cloud

Cloud Storage Platform

Dropbox Business
9.2
Genesys Cloud
Performance
Dropbox Business
9.2
Genesys Cloud
Reliability
Dropbox Business
9.4
Genesys Cloud
Storage Reports
Dropbox Business
8.8
Genesys Cloud

Contact Center Software

Dropbox Business
Genesys Cloud
8.3
Agent dashboard
Dropbox Business
Genesys Cloud
8.1
Validate callers
Dropbox Business
Genesys Cloud
7.3
Outbound response
Dropbox Business
Genesys Cloud
8.1
Call forwarding
Dropbox Business
Genesys Cloud
7.6
Click-to-call (CTC)
Dropbox Business
Genesys Cloud
9.1
Warm transfer
Dropbox Business
Genesys Cloud
8.8
Predictive dialing
Dropbox Business
Genesys Cloud
7.6
Interactive voice response
Dropbox Business
Genesys Cloud
8.8
REST APIs
Dropbox Business
Genesys Cloud
8.7
Call scripts
Dropbox Business
Genesys Cloud
8.3
Call tracking
Dropbox Business
Genesys Cloud
9.0
Multichannel integration
Dropbox Business
Genesys Cloud
8.8
CRM software integration
Dropbox Business
Genesys Cloud
7.7

Workforce Optimization (WFO)

Dropbox Business
Genesys Cloud
8.4
Inbound call routing
Dropbox Business
Genesys Cloud
8.6
Omnichannel inbound routing
Dropbox Business
Genesys Cloud
8.8
Recording
Dropbox Business
Genesys Cloud
8.6
Quality management
Dropbox Business
Genesys Cloud
8.3
Call analytics
Dropbox Business
Genesys Cloud
8.8
Historical reporting
Dropbox Business
Genesys Cloud
8.4
Live reporting
Dropbox Business
Genesys Cloud
8.6
Customer surveys
Dropbox Business
Genesys Cloud
7.4
Customer interaction analytics
Dropbox Business
Genesys Cloud
8.2

Pros

Dropbox Business

  • Cloud storage of large files. Makes for easy sharing and downloading.
  • Activity tracking allows us to see when files were downloaded and by which users.
  • Able to sync files across devices, so when updates are made they can be pushed to desktop, laptop, etc.
Justin Roodman | TrustRadius Reviewer

Genesys Cloud

  • Genesys Cloud eases communication through its excellent features of voice calls, direct chatting, emailing and text messaging.
  • The support team is always ready to assist you whenever you are stack in using this application 24/7.
  • Genesys Cloud can be accessed through various computer platforms Windows and Mac and mobile operating systems such as Android and iOS. The application is therefore flexible since you can access it anywhere from any device.
Alex Cyrus | TrustRadius Reviewer

Cons

Dropbox Business

  • File previews. Dropbox is not the best at allowing you to preview the file. A lot of times people will have to download the file to view it. We've done video work and the client will review it with the Dropbox preview and the quality is very low. This causes the client to thing the video file is low quality.
  • Pricing is a bit on the high side compared to other cloud storage solutions.
Andy Ryan | TrustRadius Reviewer

Genesys Cloud

  • Support is not that great. If you call in a code red, they will give you your full attention but other tickets are not handled that fast.
  • Recordings are not as reliable as some other platforms. If I have to grade it, way better then NICE Engage but worse then Calabrio AQM.
  • You do get a good amount of small user-level tickets due to minor flaws in the platform.
Usama Ahmed | TrustRadius Reviewer

Likelihood to Renew

Dropbox Business

Dropbox Business 5.0
Based on 4 answers
Dropbox is very expensive and its price is not as competitive as it was. We are looking for an alternative that will enable as to subscribe more users at a more affordable cost.Also, we did not like Dropbox customer service, and felt that they should have found a way to compensate us for some of the damage they were responsible for when restoring our data.
Oran Bar-Tal | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 8.5
Based on 9 answers
The cost increase is now the same as other companies offering more.
Michael Haddad | TrustRadius Reviewer

Usability

Dropbox Business

Dropbox Business 9.0
Based on 18 answers
From the IT department perspective, I give an 8 because there are certain areas where management can get a little tricky. Some areas are not the easiest to understand, and I've found myself chatting with their tech support on a few occasions to find answers to things that should have been evident. From the end user perspective, I give it a 10 - I'll keep pushing this - industry standard - if they don't do it right - no one can. For the end user - it works well. Receiving shared folders and files, sharing folders and files - super simple and easy to teach.
Vin Campbell | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 7.8
Based on 26 answers
As I have been saying Genesys Cloud is a great / powerful tool. I have some users that just took off with the application and are off and running. Unfortunately I had some other users struggling with the application but this was just a learning curve and each day the users are getting more comfortable using the application and this would have been true with any phone solution that we installed.
Ronnie Knight | TrustRadius Reviewer

Reliability and Availability

Dropbox Business

Dropbox Business 7.0
Based on 1 answer
No answer on this topic is available.

Genesys Cloud

Genesys Cloud 8.5
Based on 3 answers
Initially we had some issues but as stated prior that has gotten much better under the Genesys brand.
Raymond Richardson | TrustRadius Reviewer

Performance

Dropbox Business

Dropbox Business 8.9
Based on 14 answers
Dropbox generally performs quite well. Syncing b/w computer and cloud is generally quick, even for large files - and Dropbox does a good job at managing bandwidth to not use all available bandwidth. In addition, Dropbox includes a LAN based syncing mechanism, so two computers on the same network can sync files via LAN vs. over the internet. Dropbox's webpages always to seem to load quickly and display files, even in a folder with large amount of files, quickly. Dropbox's web-based search though is often times slow and inaccurate.
Aaron Pinsker | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 8.5
Based on 3 answers
Some delays with reports loading from time to time but other than that no major issues.
Raymond Richardson | TrustRadius Reviewer

Support Rating

Dropbox Business

Dropbox Business 8.6
Based on 31 answers
Generally we use the help topics and forums mostly. However, as Pro Business account holders we get priority email support and when they say priority, they mean it. The few times we have actually used it, mostly in the beginning, they replied to our questions immediately. The speed at which they responded was awesome. To be honest though, everything in the Dropbox system is so simple, and the help functionality and forums are so helpful, we very rarely ever even think of asking for priority level support.
Brian Muench | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 6.5
Based on 92 answers
When deployed, there are some times issues where you need to contact official support. During my experience, I had issues with a couple of my customers regarding the device. Genesys' support does replace the device after a lot of validations and the shipping time is a headache for us as it takes a lot of time to come from the US to Saudi Arabia. This could be improved.
Teja DSV | TrustRadius Reviewer

In-Person Training

Dropbox Business

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.2
Based on 1 answer
It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.
Raymond Richardson | TrustRadius Reviewer

Online Training

Dropbox Business

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.3
Based on 3 answers
Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.
James Riley | TrustRadius Reviewer

Implementation Rating

Dropbox Business

Dropbox Business 10.0
Based on 2 answers
The implementation was actually very simple. Again, as stated previously, the most intriguing part of the entire exercise was the implementation of the directory structure for each account. Once you design and implement it for one, it becomes quite simple to replicate for each account you implement thereafter. You just really need to take time to ensure you implement the first perfectly and those that follow on will be likewise work efficiently and easily.
Brian Muench | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 7.7
Based on 13 answers
It's a great tool, easy to deploy and implement.
Aarde Cosseboom | TrustRadius Reviewer

Alternatives Considered

Dropbox Business

I think the desktop element of Dropbox was really appealing. I haven't explored enough about Google Drive to know if they have some similar functionalities, but have used it only for some personal storage. For our team, Dropbox was a leader in the industry, so we felt most comfortable migrating to them.
Kelsie Hamilton | TrustRadius Reviewer

Genesys Cloud

We use also Genesys Engage on Premises. Both offer great customer experience but we choose Genesys Cloud on mid-sized businesses, because it is an incredibly fast solution that is entirely based on Cloud servers (AWS) and does not require hardware infrastructure. Genesys Engage on Premises is the best solution for large businesses that have their own datacenter and infrastructure support team.
Nikolaos Thermogiannis | TrustRadius Reviewer

Scalability

Dropbox Business

Dropbox Business 7.0
Based on 1 answer
No answer on this topic is available.

Genesys Cloud

Genesys Cloud 8.7
Based on 2 answers
Very easy to add contact centers being we just launched another center this month.
Raymond Richardson | TrustRadius Reviewer

Return on Investment

Dropbox Business

  • Dropbox has had a very positive impact on our ability to keep the team mobile and able to work from practically anywhere they have access to an Internet connection.
  • We no longer have to worry about accidental breach of privacy or security when using dropbox, where we have full control over which users can see which files – and when they can see and/or interact with them.
  • As a backup solution, it gives us peace of mind when accidents happen or a technical issue arrises. With Dropbox, our files are safe and easily accessible to those who should have access to them.
Jorden Beatty | TrustRadius Reviewer

Genesys Cloud

  • We have had Genesys Cloud now for less than a year, so it is too early to comment on our overall business objectives. Shortly after deployment we did experience significant call audio issues which was caused by misconfiguration of our webRTC phone had a negative impact on our customer experience, however we worked through this and once it was resolved the product has started to deliver what it has set out to.
David Brewster | TrustRadius Reviewer

Screenshots

Pricing Details

Dropbox Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dropbox Business
9.0
Genesys Cloud
7.0

Likelihood to Renew

Dropbox Business
5.0
Genesys Cloud
8.5

Usability

Dropbox Business
9.0
Genesys Cloud
7.8

Reliability and Availability

Dropbox Business
7.0
Genesys Cloud
8.5

Performance

Dropbox Business
8.9
Genesys Cloud
8.5

Support Rating

Dropbox Business
8.6
Genesys Cloud
6.5

In-Person Training

Dropbox Business
Genesys Cloud
8.2

Online Training

Dropbox Business
Genesys Cloud
7.3

Implementation Rating

Dropbox Business
10.0
Genesys Cloud
7.7

Scalability

Dropbox Business
7.0
Genesys Cloud
8.7

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