What users are saying about
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Top Rated
1732 Ratings
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Top Rated
107 Ratings

Dropbox

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Top Rated
1732 Ratings
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Score 8.4 out of 100

M‑Files

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Top Rated
107 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Dropbox

I would recommend using Dropbox if you need a clean, organized way to store files long-term. I would not recommend it if the person planned to do editing with a group of collaborators. I think Google Drive is much better suited to that. In Dropbox, it feels more like we all have access to the same document, but we can't collaborate in real-time--we need to take turns editing and re-saving.
Claire Rivero | TrustRadius Reviewer

M‑Files

For Catholic Health, M-Files has been a huge success. We have around 27,000 documents on this system and it's an extremely easy system to use and a great resource for our end users. It's hard when you make the decision to change vendors and need to pick a new system. There are a lot of companies out there offering their services and promising you everything but when it comes down to it, not all can provide what was promised. I honestly don't think we could have picked a better system for us. We had a few glitches in the beginning because we thought we had 10,000 policies and forms, but when we went to transfer them over, we really, at that time, had 25,000 documents because we had the previous versions that were required to be retained. When creating this system, there was tremendous time spent on our special requirements, and it is well worth that time spent to make a system that is exactly what is required for your company, and I think we accomplished that. Honestly, Strickland Solutions has made enhancements to our system since it was created to increase the quality of our system. I think it's endless what can be done by the programmers. They have always been able to come up with a solution for us. As far as scenarios that are less appropriate, we only asked for a presentation based on our needs but it seems like M-Files could create a system for anything based on the amazing skill of the programmers.
Penny Arnold | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Dropbox
8.8
M‑Files
Versioning
Dropbox
8.7
M‑Files
Video files
Dropbox
8.6
M‑Files
Audio files
Dropbox
8.8
M‑Files
Document collaboration
Dropbox
8.5
M‑Files
Access control
Dropbox
8.9
M‑Files
File search
Dropbox
8.7
M‑Files
Device sync
Dropbox
9.2
M‑Files

Cloud Storage Security & Administration

Dropbox
8.9
M‑Files
User and role management
Dropbox
8.6
M‑Files
File organization
Dropbox
9.0
M‑Files
Device management
Dropbox
9.1
M‑Files

Cloud Storage Platform

Dropbox
8.9
M‑Files
Performance
Dropbox
9.0
M‑Files
Reliability
Dropbox
8.9
M‑Files
Storage Reports
Dropbox
8.7
M‑Files

Enterprise Content Management

Dropbox
M‑Files
7.9
Content capture & imaging
Dropbox
M‑Files
7.9
File sync, storage & archiving
Dropbox
M‑Files
8.5
Document management
Dropbox
M‑Files
8.4
Records management
Dropbox
M‑Files
8.0
Content search & retrieval
Dropbox
M‑Files
8.4
Enterprise content collaboration
Dropbox
M‑Files
8.3
Content publishing & creation
Dropbox
M‑Files
6.9
Security, risk management & information governance
Dropbox
M‑Files
8.4
Contract lifecycle management
Dropbox
M‑Files
8.6
Automated workflows
Dropbox
M‑Files
8.4
Artificial intelligence
Dropbox
M‑Files
6.5
Mobile support
Dropbox
M‑Files
7.1
Integration
Dropbox
M‑Files
7.5

Pros

Dropbox

  • Dropbox has the ability to automatically sync from other sources. When our Appraisers use their tablets to take pictures, it is set up so that the pictures automatically upload to a folder in Dropbox so that the staff back at the office will then have access to the pictures as well.
  • Dropbox is very easy to use. There is a list of folders on the left-hand side. You simply click and go to each folder to pull up files. You can rename the folders, sort by date, etc.
  • Dropbox has several different options for storage size options. An individual can choose a smaller package or a large corporation could choose bigger packages. There is also a free version that is great for saving pictures from an individual phone or another device.
  • Dropbox has a search feature that saves a lot of time. If you aren't sure where the file you need is, use the search function to quickly find it.
  • Dropbox is cloud based so there are no bulky servers taking up space!
Kristen Reeves | TrustRadius Reviewer

M‑Files

  • Infinitely versatile. We have created non-document objects that documents can relate to. These NDOs can be leveraged to find relationships between documents to present versatile views, automated permissions and workflows. No more WHERE is my document, but WHAT is my document!
  • Intelligent Metadata is a great ability to capture what you need to properly categorize your documents and the system will scan the documents to capture that data for you. Users still accept the presented data to ensure accuracy.
  • Customization of notifications is exceptionally useful when monitoring adoption of M-Files. In real time you are able to capture if a user is struggling with a process.
  • Using assignments with workflows means users are not troubled with finding what needs to be done, they simply get the assignment, carry out the work and move on.
  • Integrating with fully custom systems can be a breeze also with several ways to import content and even an API to build your own integrations. The API documentation is thorough!
Jason von Innerebner | TrustRadius Reviewer

Cons

Dropbox

  • There are a couple of rare instances where there's a feature which myself and other Dropbox users want but Dropbox has deemed either not needed or not viable. In those cases, it appears there's little we can do to change Dropbox's mind about enabling/adding the feature.
  • Through their website, I don't believe there's an easy way to see which folders are taking up the most space on your account. There have been a couple instances in the past when I needed to know where the majority of my data was being used and it was frustrating to not have that information available.
Brandon Zell | TrustRadius Reviewer

M‑Files

  • Sharing content externally requires organizational efforts involving information governance, risk management, and IT strategies. There are options the administrators need to consider to permit external sharing. External collaboration requires other IT infrastructure solutions to incorporate M-Files. External facing content can be done, but not easily done without first planning workflows and permission configurations.
  • Configurations are determined by the customer primarily. The creation of properties and classes are at the discretion of the customer administrator. An organization needs to understand information governance and enlist collaboration with M-Files, IT, Records Management, Risk Management, and Legal. This is not so much a downfall of M-Files, but it is a consideration that embarking in the adoption of an ECM is a significant investment for an organization, both financially and human resources management, but the benefits with best practice configuration will ensure success.
  • There are features that are advertised, but further investigation is available with an additional purchase of an add-on. Unfortunately, not entirely unusual in this business
Sarah M.C. von Innerebner | TrustRadius Reviewer

Likelihood to Renew

Dropbox

Dropbox 10.0
Based on 19 answers
Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
Michelle Hidalgo | TrustRadius Reviewer

M‑Files

M‑Files 10.0
Based on 9 answers
Because M-Files became a important tool inside the company. It supports very well the way that a document should be handle. The idea of using metadata instead of the physical file is too much better than handle folders and files. It has capabilities to create new features that can automate the daily basis usage of users, improving performance.
Anonymous | TrustRadius Reviewer

Usability

Dropbox

Dropbox 8.5
Based on 21 answers
It’s extremely easy to use on any device. I can set access to whole folders or only certain files. I can print, share, and save with very few clicks. I’m able to save high-resolution photos without taking up a ton of space on my phone and can send a link to those files that are too large to email or text.
Jayelynn Willman | TrustRadius Reviewer

M‑Files

M‑Files 8.7
Based on 7 answers
It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Dropbox

Dropbox 9.0
Based on 1 answer
No answer on this topic is available.

M‑Files

M‑Files 9.1
Based on 3 answers
always there.
Tim Goetz | TrustRadius Reviewer

Performance

Dropbox

Dropbox 8.8
Based on 6 answers
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
Adriano Rosa | TrustRadius Reviewer

M‑Files

M‑Files 9.1
Based on 2 answers
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
Tim Goetz | TrustRadius Reviewer

Support Rating

Dropbox

Dropbox 7.5
Based on 32 answers
It has not been necessary to go to customer support lately, since everything works perfectly. However, I must add that at the beginning when I started using Dropbox, and I had any doubts about how it worked, customer support was always attentive and found the best solutions effectively.
Arianna Wilson | TrustRadius Reviewer

M‑Files

M‑Files 8.8
Based on 5 answers
Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
Anonymous | TrustRadius Reviewer

In-Person Training

Dropbox

No answers on this topic

M‑Files

We had online conference call training with a recording to use later as needed
Anonymous | TrustRadius Reviewer

Online Training

Dropbox

Dropbox 9.0
Based on 1 answer
No answer on this topic is available.

M‑Files

M‑Files 9.1
Based on 2 answers
They answer all questions and record your training for later use.
Anonymous | TrustRadius Reviewer

Implementation Rating

Dropbox

Dropbox 10.0
Based on 2 answers
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
Annesa L Lacey | TrustRadius Reviewer

M‑Files

M‑Files 8.8
Based on 4 answers
The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dropbox

Dropbox is the most user-friendly when compared to similar software applications. It also seems to have the most functionality built into one program with the exception of maybe ShareFile, however, ShareFile comes at a much higher cost. I am skeptical of the security provided by the likes of Wetransfer. OpenDXM is probably the worst out of the bunch. It typically only works on Internet Explorer and requires a specific version of Java.
Jacob Jeffries | TrustRadius Reviewer

M‑Files

M-Files is considered as document management system. However, we started with M-Files using it as application and data management platform. We planned the meta data structures well and now we benefit from it as we start using M-Files as document management system. We considered using SharePoint but found M-Files far more suited for our needs.
Yrjö Tolvanen | TrustRadius Reviewer

Scalability

Dropbox

Dropbox 8.0
Based on 1 answer
No answer on this topic is available.

M‑Files

M‑Files 10.0
Based on 1 answer
do so much more than we need but has all the stuff we do need.
Tim Goetz | TrustRadius Reviewer

Return on Investment

Dropbox

  • Before Dropbox, we were constantly emailing files back and forth to each other, and didn't have the ability to collaborate on a document without multiple versions floating around. Dropbox makes it easy to send a document, gather corrections, and finalize, which saves us time.
  • Dropbox is simple enough to use, but still with sufficient access control, that I can share specific folders with volunteers, board members, or other partners quickly and easily.
Emily Westergaard | TrustRadius Reviewer

M‑Files

  • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
  • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Dropbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

M‑Files

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dropbox
8.7
M‑Files
8.1

Likelihood to Renew

Dropbox
10.0
M‑Files
10.0

Usability

Dropbox
8.5
M‑Files
8.7

Reliability and Availability

Dropbox
9.0
M‑Files
9.1

Performance

Dropbox
8.8
M‑Files
9.1

Support Rating

Dropbox
7.5
M‑Files
8.8

Online Training

Dropbox
9.0
M‑Files
9.1

Implementation Rating

Dropbox
10.0
M‑Files
8.8

Scalability

Dropbox
8.0
M‑Files
10.0

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