Drupal vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Drupal
Score 7.0 out of 10
N/A
Drupal is a free, open-source content management system written in PHP that competes primarily with Joomla and Plone. The standard release of Drupal, known as Drupal core, contains basic features such as account and menu management, RSS feeds, page layout customization, and system administration.N/A
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
DrupalSalesforce Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DrupalSalesforce Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
DrupalSalesforce Commerce Cloud
Top Pros
Top Cons
Features
DrupalSalesforce Commerce Cloud
Security
Comparison of Security features of Product A and Product B
Drupal
3.2
66 Ratings
87% below category average
Salesforce Commerce Cloud
-
Ratings
Role-based user permissions3.266 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Drupal
7.9
63 Ratings
3% above category average
Salesforce Commerce Cloud
-
Ratings
API9.358 Ratings00 Ratings
Internationalization / multi-language6.654 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Drupal
5.9
69 Ratings
27% below category average
Salesforce Commerce Cloud
-
Ratings
WYSIWYG editor2.262 Ratings00 Ratings
Code quality / cleanliness9.366 Ratings00 Ratings
Admin section4.069 Ratings00 Ratings
Page templates4.868 Ratings00 Ratings
Library of website themes3.959 Ratings00 Ratings
Mobile optimization / responsive design10.063 Ratings00 Ratings
Publishing workflow9.367 Ratings00 Ratings
Form generator4.064 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Drupal
5.7
68 Ratings
26% below category average
Salesforce Commerce Cloud
-
Ratings
Content taxonomy10.063 Ratings00 Ratings
SEO support2.363 Ratings00 Ratings
Bulk management10.059 Ratings00 Ratings
Availability / breadth of extensions3.062 Ratings00 Ratings
Community / comment management3.162 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Drupal
-
Ratings
Salesforce Commerce Cloud
7.7
37 Ratings
2% below category average
Product catalog & listings00 Ratings8.334 Ratings
Product management00 Ratings8.734 Ratings
Bulk product upload00 Ratings7.733 Ratings
Branding00 Ratings6.433 Ratings
Mobile storefront00 Ratings7.530 Ratings
Product variations00 Ratings7.035 Ratings
Website integration00 Ratings6.334 Ratings
Visual customization00 Ratings9.035 Ratings
CMS00 Ratings8.632 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Drupal
-
Ratings
Salesforce Commerce Cloud
8.0
31 Ratings
4% above category average
Abandoned cart recovery00 Ratings8.026 Ratings
Checkout user experience00 Ratings8.031 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Drupal
-
Ratings
Salesforce Commerce Cloud
7.4
30 Ratings
11% below category average
eCommerce security00 Ratings7.430 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Drupal
-
Ratings
Salesforce Commerce Cloud
8.3
33 Ratings
8% above category average
Promotions & discounts00 Ratings8.031 Ratings
Personalized recommendations00 Ratings9.333 Ratings
SEO00 Ratings7.729 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Drupal
-
Ratings
Salesforce Commerce Cloud
8.3
35 Ratings
4% above category average
Multi-site management00 Ratings8.030 Ratings
Order processing00 Ratings8.732 Ratings
Inventory management00 Ratings8.031 Ratings
Shipping00 Ratings9.026 Ratings
Custom functionality00 Ratings8.033 Ratings
Best Alternatives
DrupalSalesforce Commerce Cloud
Small Businesses
Divi
Divi
Score 10.0 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Medium-sized Companies
Image Relay
Image Relay
Score 9.5 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Enterprises
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DrupalSalesforce Commerce Cloud
Likelihood to Recommend
3.2
(78 ratings)
7.7
(48 ratings)
Likelihood to Renew
8.2
(18 ratings)
7.8
(11 ratings)
Usability
3.0
(10 ratings)
8.5
(4 ratings)
Availability
9.7
(3 ratings)
8.0
(1 ratings)
Performance
8.9
(2 ratings)
9.0
(1 ratings)
Support Rating
5.0
(4 ratings)
9.0
(3 ratings)
In-Person Training
8.0
(1 ratings)
8.0
(1 ratings)
Online Training
6.0
(2 ratings)
-
(0 ratings)
Implementation Rating
5.1
(4 ratings)
8.0
(2 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
DrupalSalesforce Commerce Cloud
Likelihood to Recommend
Drupal.org
Well, I'm definitely biased, I've been working with Drupal for 12+ years, and I can say it's appropriate for any size/scale of a project, whether it's a small catalog website or a huge corporation. If I want to dial it down to a specific use case, Drupal is best what most customers/clients that have high-security standards, and need to have extensive editorial experience and control over their website's architecture. Due to its core design, Drupal can connect with each part of its own and any external third-party resources quite easily. For a less-suited scenario, I might say that if you don't have enough budget to get proper work done, sometimes just using WordPress with a pre-designed theme might sound better to you, but if you have the budget and the time, always go with Drupal
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Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Pros
Drupal.org
  • Content Types... these are amazing. Whereas a more simplistic CMS like Wordpress will basically allow you to make posts and build pages, Drupal 8 gives you the ability to define different types of content that behave differently, and are served up differently in different areas of the website.
  • Extensibility... it scales, ohhhh does it scale. They've really figured out server-side caching, and it makes all the difference. Once a page has been cached, it's available instantly to all users worldwide; and when coupled with AWS, global redundancy and localization mean that no matter where you're accessing the site, it always loads fast and crisp.
  • Workflows... you have the ability to define very specific roles and/or user-based editorial workflows, allowing for as many touchpoints and reviews between content creation and publication as you'll require.
Read full review
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Cons
Drupal.org
  • Security and new release notifications are a hassle as they happen too often
  • Allowing them to write PHP modules is a big advantage, but sometimes integrating them is a small challenge due to the version the developer is working on.
  • Steep learning curve, but worth it
Read full review
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Likelihood to Renew
Drupal.org
The time and money invested into this platform were too great to discontinue it at this point. I'm sure it will be in use for a while. We have also spent time training many employees how to use it. All of these things add up to quite an investment in the product. Lastly, it basically fulfills what we need our intranet site to do.
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Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
Drupal.org
It's a great CMS platform and there are a ton of plugins to add some serious functionality, but the security updates are too complex to implement and considering the complexity of the platform, security updates are a must. I don't want my site breached because they make it too difficult to keep it up to date.
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Salesforce
I give it a 10 because I personally think Salesforce Commerce Cloud is easy to use. We can easily add dealer and customer information. We also can easily keep track of our inventory and when orders ship. Even if you are unsure how to do something in Salesforce Commerce Cloud, you can click around and figure it out as everything is clearly labeled or searchable.
Read full review
Reliability and Availability
Drupal.org
Drupal itself does not tend to have bugs that cause sporadic outages. When deployed on a well-configured LAMP stack, deployment and maintenance problems are minimal, and in general no exotic tuning or configuration is required. For highest uptime, putting a caching proxy like Varnish in front of Drupal (or a CDN that supports dynamic applications).
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Salesforce
We have only had one instance where the platform went down in the time we have been using it.
Read full review
Performance
Drupal.org
Drupal page loads can be slow, as a great many database calls may be required to generate a page. It is highly recommended to use caching systems, both built-in and external to lessen such database loads and improve performance. I haven't had any problems with behind-the-scenes integrations with external systems.
Read full review
Salesforce
No answers on this topic
Support Rating
Drupal.org
As noted earlier, the support of the community can be rather variable, with some modules attracting more attraction and action in their issue queues, but overall, the development community for Drupal is second to none. It probably the single greatest aspect of being involved in this open-source project.
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Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
Drupal.org
I was part of the team that conducted the training. Our training was fine, but we could have been better informed on Drupal before we started providing it. If we did not have answers to tough questions, we had more technical staff we could consult with. We did provide hands-on practice time for the learners, which I would always recommend. That is where the best learning occurred.
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Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Online Training
Drupal.org
The on-line training was not as ideal as the face-to-face training. It was done remotely and only allowed for the trainers to present information to the learners and demonstrate the platform online. There was not a good way to allow for the learners to practice, ask questions and have them answered all in the same session.
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Salesforce
No answers on this topic
Implementation Rating
Drupal.org
Plan ahead as much you can. You really need to know how to build what you want with the modules available to you, or that you might need to code yourself, in order to make the best use of Drupal. I recommend you analyze the most technically difficult workflows and other aspects of your implementation, and try building some test versions of those first. Get feedback from stakeholders early and often, because you can easily find yourself in a situation where your implementation does 90% of what you want, but, due to something you didn't plan for, foresee, or know about, there's no feasible way to get past the last 10%
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Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
Drupal.org
Drupal is community-backed making it more accessible and growing at a faster rate than Sitefinity which is a proprietary product built on .NET. Drupal is PHP-based using some but not all Symphony codebase. Updates for Drupal are frequent and so are feature adds.
Read full review
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Scalability
Drupal.org
Drupal is well known to be scalable, although it requires solid knowledge of MySQL best practices, caching mechanisms, and other server-level best practices. I have never personally dealt with an especially large site, so I can speak well to the issues associated with Drupal scaling.
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Salesforce
No answers on this topic
Return on Investment
Drupal.org
  • Drupal has allowed us to build up a library of code and base sites we can reuse to save time which has increased our efficiency and thus had a positive financial impact.
  • Drupal has allowed us to take on projects we otherwise would not have been able to, having a further impact.
  • Drupal has allowed us to build great solutions for our clients which give them an excellent ROI.
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Salesforce
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
Read full review
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