What users are saying about
Top Rated
308 Ratings
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193 Ratings
Top Rated
308 Ratings
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Score 7.8 out of 100

Salesforce Community Cloud

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193 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Drupal

It is great if you're a medium to large-scale operation that is heavily reliant on always having fresh content deployed to your web properties. It is particularly great if you need to localize your website in different countries (landing pages, languages, etc). It can save you a lot of time that would otherwise be spent maintaining separate websites, and deploying often redundant content to the different websites. Every human touchpoint has the potential for error.It is not great if you just need a static website, and you aren't deploying more than just a simple blog. It's not great if you don't have senior-level developers to maintain the site. If you're the type of company that needs your website to be "done" then you've come to the wrong place. A Drupal 8 website is itself a living organism that requires an ongoing commitment.
Kyle Reichelt profile photo

Salesforce Community Cloud

I would recommend Salesforce Community Cloud to any organization that aims to develop stronger connections internally, and with their customers and business partners. In the current marketplace, it's essential for businesses to be a part of the social media space, and Salesforce Community Cloud helps you do that while connecting important customer data that leads to other departmental successes and your collective growth as an organization.
No photo available

Feature Rating Comparison

Security

Drupal
9.0
Salesforce Community Cloud
Role-based user permissions
Drupal
9.0
Salesforce Community Cloud

Platform & Infrastructure

Drupal
8.7
Salesforce Community Cloud
API
Drupal
8.6
Salesforce Community Cloud
Internationalization / multi-language
Drupal
8.7
Salesforce Community Cloud

Web Content Creation

Drupal
8.1
Salesforce Community Cloud
WYSIWYG editor
Drupal
8.0
Salesforce Community Cloud
Code quality / cleanliness
Drupal
8.1
Salesforce Community Cloud
Admin section
Drupal
8.2
Salesforce Community Cloud
Page templates
Drupal
7.9
Salesforce Community Cloud
Library of website themes
Drupal
7.1
Salesforce Community Cloud
Mobile optimization / responsive design
Drupal
8.8
Salesforce Community Cloud
Publishing workflow
Drupal
8.5
Salesforce Community Cloud
Form generator
Drupal
8.0
Salesforce Community Cloud

Web Content Management

Drupal
8.3
Salesforce Community Cloud
Content taxonomy
Drupal
8.2
Salesforce Community Cloud
SEO support
Drupal
8.1
Salesforce Community Cloud
Bulk management
Drupal
8.3
Salesforce Community Cloud
Availability / breadth of extensions
Drupal
8.5
Salesforce Community Cloud
Community / comment management
Drupal
8.5
Salesforce Community Cloud

Pros

Drupal

  • Drupal is great at managing any amount of content, and any type of content. Its flexibility and customizability are two of its greatest strengths.
  • Drupal isn't just a CMS, Drupal lets you build the CMS that website editors will be using. Its backend customization and admin features are awesome and are being expanded by the community all the time.
  • There are thousands of contributed modules and themes freely available. Not only is Drupal open source, but all the best modules and themes people have built are available for free as well!
  • Drupal's community is big, prolific, and welcoming. Not only can you use other's community contributions, but the community is always happy to help others building their own Drupal sites or custom modules and themes for the rest of the community. If you ever get stuck, the forums or Drupal Slack are incredible resources for assistance.
Ben McClure profile photo

Salesforce Community Cloud

  • It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
  • It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
  • Integrates well with the rest of an existing Salesforce org if you have one.
  • Users will already be familiar with the UI if they're using Salesforce for other reasons.
No photo available

Cons

Drupal

  • Drupal is complex, it will take time and expertise to shape it into the tool you need it to be for your use case. WordPress can be installed and is ready to go for blogging out-of-the-box, but Drupal will need more setup up front to build out the functionality needed.
  • Finding strong Drupal expertise can be challenging for companies. Although the developer community is over a million strong, there are still few companies that truly have an expert Drupal developer on staff.
  • Drupal can be overkill for small websites with just a few pages or limited functionality. Many new flat file responsive tools can do well to build a basic brochure site without the overhead of a CMS like Drupal.
  • Security is an ongoing struggle for all users of opensource CMS solutions. If you choose Drupal for your website, you will need a plan for security updates to ensure you are one step ahead of the hackers.
Shane Sevo profile photo

Salesforce Community Cloud

  • I would like to see an easier way to enable product branding and customization of the community.
  • The ability to share data is a bit behind the times. Especially with a mobile app, sharing should and could be easier.
  • Reports generation is good, but needs to be a bit more customized per company needs.
No photo available

Likelihood to Renew

Drupal

Drupal 8.2
Based on 18 answers
The time and money invested into this platform were too great to discontinue it at this point. I'm sure it will be in use for a while. We have also spent time training many employees how to use it. All of these things add up to quite an investment in the product. Lastly, it basically fulfills what we need our intranet site to do.
Eric Batson profile photo

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Usability

Drupal

Drupal 10.0
Based on 9 answers
Once you've learned how to use it Drupal is a very logically consistent framework for building and maintaining a robust website. The trick is getting to the point where your understanding of the system is full and correct so that you can use it properly and take advantage of all it offers.
Michael Sypes profile photo

Salesforce Community Cloud

Salesforce Community Cloud 9.0
Based on 4 answers
Salesforce has done a fantastic job building a platform for expandability and customization. It allows us to build custom components and templates for our community that increases the overall usability and adoption of the tools we put out for our customer. With the addition of Lightning as a framework to the platform, we have a modern set of tools to facilitate this.
No photo available

Reliability and Availability

Drupal

Drupal 9.7
Based on 3 answers
Drupal itself does not tend to have bugs that cause sporadic outages. When deployed on a well-configured LAMP stack, deployment and maintenance problems are minimal, and in general no exotic tuning or configuration is required.For highest uptime, putting a caching proxy like Varnish in front of Drupal (or a CDN that supports dynamic applications).
Peter Wolanin profile photo

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Performance

Drupal

Drupal 8.9
Based on 2 answers
Drupal page loads can be slow, as a great many database calls may be required to generate a page. It is highly recommended to use caching systems, both built-in and external to lessen such database loads and improve performance. I haven't had any problems with behind-the-scenes integrations with external systems.
Michael Sypes profile photo

Salesforce Community Cloud

Salesforce Community Cloud 9.0
Based on 5 answers
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
No photo available

Support

Drupal

Drupal 5.0
Based on 4 answers
As noted earlier, the support of the community can be rather variable, with some modules attracting more attraction and action in their issue queues, but overall, the development community for Drupal is second to none. It probably the single greatest aspect of being involved in this open-source project.
Michael Sypes profile photo

Salesforce Community Cloud

Salesforce Community Cloud 7.5
Based on 12 answers
Salesforce is a good product, it’s used across many different companies, so it’s nice for agents to learn it at our company and be able to use it if they decide to leave. Salesforce is really easy to use and easy to teach agents how to log call types. It would be really nice if it interacted with our phone system as well.
No photo available

In-Person Training

Drupal

Drupal 8.0
Based on 1 answer
I was part of the team that conducted the training. Our training was fine, but we could have been better informed on Drupal before we started providing it. If we did not have answers to tough questions, we had more technical staff we could consult with. We did provide hands-on practice time for the learners, which I would always recommend. That is where the best learning occurred.
Eric Batson profile photo

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Online Training

Drupal

Drupal 6.0
Based on 2 answers
The on-line training was not as ideal as the face-to-face training. It was done remotely and only allowed for the trainers to present information to the learners and demonstrate the platform online. There was not a good way to allow for the learners to practice, ask questions and have them answered all in the same session.
Eric Batson profile photo

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Implementation

Drupal

Drupal 5.1
Based on 4 answers
Plan ahead as much you can. You really need to know how to build what you want with the modules available to you, or that you might need to code yourself, in order to make the best use of Drupal. I recommend you analyze the most technically difficult workflows and other aspects of your implementation, and try building some test versions of those first. Get feedback from stakeholders early and often, because you can easily find yourself in a situation where your implementation does 90% of what you want, but, due to something you didn't plan for, foresee, or know about, there's no feasible way to get past the last 10%
Michael Sypes profile photo

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Drupal

All of these products are in the same category, but Drupal has a different level of security, making it a much better choice for either blog platform, Websites or Intranets. The product itself is a much more professional offering, stacking up against the competition on templates, extensions and browser support
Jean Franco profile photo

Salesforce Community Cloud

Other online community forum software vendors include, HiveBrite, ForumBee and Memeni. the main competitor being HiveBrite. Additional tools with chat functionality may also include Slack which i have used. Having th ability to create groups by product / team / region etc.
Both Salesforce Community Cloud and Slack offer the ability to collaborate among internal and external stakeholders but Salesforce as one of the most inniovative CRM providers in the world has the edge in terms of integrating to other Sales, Marketing and Chatter components.
Michael Tantouri profile photo

Scalability

Drupal

Drupal 8.0
Based on 2 answers
Drupal is well known to be scalable, although it requires solid knowledge of MySQL best practices, caching mechanisms, and other server-level best practices. I have never personally dealt with an especially large site, so I can speak well to the issues associated with Drupal scaling.
Michael Sypes profile photo

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Return on Investment

Drupal

  • The Development with Drupal sped up our web development time dramatically. Most of the features that we would have to custom code otherwise are already available in Drupal out of the box or in form of modules.
  • The security of websites we build improved significantly.
  • Thanks to Drupal's great community there is always someone who can answer our questions or help to solve a technical problem we may face during the implementation of our projects.
Armen Danielyan, PMP profile photo

Salesforce Community Cloud

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker profile photo

Pricing Details

Drupal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Community Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Drupal
8.3
Salesforce Community Cloud
8.4

Likelihood to Renew

Drupal
8.2
Salesforce Community Cloud

Usability

Drupal
10.0
Salesforce Community Cloud
9.0

Reliability and Availability

Drupal
9.7
Salesforce Community Cloud

Performance

Drupal
8.9
Salesforce Community Cloud
9.0

Support

Drupal
5.0
Salesforce Community Cloud
7.5

In-Person Training

Drupal
8.0
Salesforce Community Cloud

Online Training

Drupal
6.0
Salesforce Community Cloud

Implementation

Drupal
5.1
Salesforce Community Cloud

Scalability

Drupal
8.0
Salesforce Community Cloud

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