What users are saying about
9 Ratings
9 Ratings
9 Ratings
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Score 9.2 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

Dubsado

I would say it's best suited for small businesses (solo entrepreneurs or less than 10 employees) who work on a project basis.
Morgan Specht | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dubsado
7.6
ServiceTitan
Customer data management / contact management
Dubsado
8.8
ServiceTitan
Workflow management
Dubsado
6.5
ServiceTitan
Opportunity management
Dubsado
7.5
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Dubsado
8.3
ServiceTitan
Contract management
Dubsado
9.5
ServiceTitan
Quote & order management
Dubsado
9.3
ServiceTitan
Interaction tracking
Dubsado
3.0
ServiceTitan

Marketing Automation

Dubsado
6.4
ServiceTitan
Lead management
Dubsado
6.4
ServiceTitan

CRM Project Management

Dubsado
8.4
ServiceTitan
Task management
Dubsado
6.0
ServiceTitan
Billing and invoicing management
Dubsado
10.0
ServiceTitan
Reporting
Dubsado
9.3
ServiceTitan

CRM Reporting & Analytics

Dubsado
5.8
ServiceTitan
Forecasting
Dubsado
6.0
ServiceTitan
Pipeline visualization
Dubsado
6.0
ServiceTitan
Customizable reports
Dubsado
5.3
ServiceTitan

Customization

Dubsado
5.1
ServiceTitan
Custom fields
Dubsado
8.5
ServiceTitan
Custom objects
Dubsado
9.0
ServiceTitan
Scripting environment
Dubsado
1.0
ServiceTitan
API for custom integration
Dubsado
2.0
ServiceTitan

Security

Dubsado
6.0
ServiceTitan
Single sign-on capability
Dubsado
5.0
ServiceTitan
Role-based user permissions
Dubsado
7.0
ServiceTitan

Social CRM

Dubsado
1.0
ServiceTitan
Social data
Dubsado
1.0
ServiceTitan
Social engagement
Dubsado
1.0
ServiceTitan

Integrations with 3rd-party Software

Dubsado
1.0
ServiceTitan
Marketing automation
Dubsado
1.0
ServiceTitan
Compensation management
Dubsado
1.0
ServiceTitan

Platform

Dubsado
1.0
ServiceTitan
Mobile access
Dubsado
1.0
ServiceTitan

Pros

Dubsado

  • Invoicing: makes receiving payments easy for myself and clients
  • Forms: customizable and easy to set up
  • Email
Emilie Smith | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Dubsado

  • Sometimes it's hard to see the buttons, like the ADD button. Maybe it could be in a darker color?
🧁Mary BRANDT, M.A.🧁 | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Alternatives Considered

Dubsado

Dubsado overall is so multifunctional that the other platforms didn't stand a chance. I will say I do use ClickUp alongside Dubsado. Dubsado isn't super awesome for task organization and management, but ClickUp blows all the other task management software out of the water. Combining the two has been a game changer for sure.
Heather Herring | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Dubsado

  • Clients are excited to hire me because my onboarding process is so professional
  • Easy of use makes collecting payment from clients easy
  • Streamlined process allows me to charge more for my services
Morgan Specht | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Dubsado

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

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