Dubsado vs. Telonium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dubsado
Score 8.5 out of 10
N/A
Dubsado, from the company of the same name Burbank, is a small business technology management solution, providing contact and contract management, invoicing, and calendaring, in an all-in-one solution.
$35
Per Month [3 Users]
Telonium
Score 8.8 out of 10
N/A
Telonium is a telephony and VoIP software solution from Telonium.
$25
per month
Pricing
DubsadoTelonium
Editions & Modules
Monthly Plan
$35.00
Per Month [3 Users]
Yearly Plan
$350.00
Per Year [3 Users]
Call Recording
$9
per month + $0.25/hr of storage.
Virtual Extension
$15
per month
Regular Extension
$25
per month
Offerings
Pricing Offerings
DubsadoTelonium
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month
More Pricing Information
Features
DubsadoTelonium
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Dubsado
9.0
9 Ratings
16% above category average
Telonium
-
Ratings
Customer data management / contact management8.88 Ratings00 Ratings
Workflow management9.49 Ratings00 Ratings
Opportunity management8.95 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.17 Ratings00 Ratings
Contract management9.69 Ratings00 Ratings
Quote & order management8.87 Ratings00 Ratings
Interaction tracking9.17 Ratings00 Ratings
Channel / partner relationship management8.03 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Dubsado
8.2
3 Ratings
9% above category average
Telonium
-
Ratings
Case management7.23 Ratings00 Ratings
Call center management10.01 Ratings00 Ratings
Help desk management7.32 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Dubsado
8.1
6 Ratings
7% above category average
Telonium
-
Ratings
Lead management8.16 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Dubsado
7.6
9 Ratings
0% above category average
Telonium
-
Ratings
Task management6.78 Ratings00 Ratings
Billing and invoicing management8.49 Ratings00 Ratings
Reporting7.77 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Dubsado
8.3
6 Ratings
9% above category average
Telonium
-
Ratings
Forecasting8.93 Ratings00 Ratings
Pipeline visualization8.46 Ratings00 Ratings
Customizable reports7.66 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Dubsado
8.8
9 Ratings
15% above category average
Telonium
-
Ratings
Custom fields8.39 Ratings00 Ratings
Custom objects8.46 Ratings00 Ratings
Scripting environment9.92 Ratings00 Ratings
API for custom integration8.55 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Dubsado
7.9
6 Ratings
5% below category average
Telonium
-
Ratings
Single sign-on capability7.83 Ratings00 Ratings
Role-based user permissions8.05 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Dubsado
6.9
2 Ratings
5% below category average
Telonium
-
Ratings
Social data6.92 Ratings00 Ratings
Social engagement6.92 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Dubsado
4.7
3 Ratings
42% below category average
Telonium
-
Ratings
Marketing automation5.53 Ratings00 Ratings
Compensation management4.02 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Dubsado
6.9
2 Ratings
8% below category average
Telonium
-
Ratings
Mobile access6.92 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dubsado
-
Ratings
Telonium
8.7
3 Ratings
6% above category average
Hosted PBX00 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.03 Ratings
User templates00 Ratings8.03 Ratings
Call reports00 Ratings9.03 Ratings
Directory of employee names00 Ratings8.73 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dubsado
-
Ratings
Telonium
9.1
3 Ratings
8% above category average
Answering rules00 Ratings8.73 Ratings
Call recording00 Ratings9.33 Ratings
Call park00 Ratings9.03 Ratings
Call screening00 Ratings9.33 Ratings
Message alerts00 Ratings9.03 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Dubsado
-
Ratings
Telonium
9.1
3 Ratings
10% above category average
Video conferencing00 Ratings9.33 Ratings
Audio conferencing00 Ratings8.73 Ratings
Video screen sharing00 Ratings9.33 Ratings
Instant messaging00 Ratings9.03 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dubsado
-
Ratings
Telonium
8.8
3 Ratings
6% above category average
Mobile app for iOS00 Ratings9.03 Ratings
Mobile app for Android00 Ratings8.73 Ratings
Best Alternatives
DubsadoTelonium
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DubsadoTelonium
Likelihood to Recommend
9.4
(9 ratings)
9.0
(3 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
Usability
8.9
(5 ratings)
-
(0 ratings)
Support Rating
9.2
(5 ratings)
-
(0 ratings)
User Testimonials
DubsadoTelonium
Likelihood to Recommend
Dubsado
If you are a small service-based business owner looking for a CRM to automate your customer journey then this is for you. This platform is very customizable and can be really powerful once you set it up fully. This is like putting puzzle pieces together. First you need to setup all the pieces like scheduler, lead capture form, proposal, packages, invoices, contract and then setup the workflow automation. It will be helpful if you map your process in a mind-mapping tool first so it’s easy to see on high level what you need accomplished. This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
Read full review
Telonium
Telonium enables us to keep your voice systems automated, allowing us to receive all incoming calls and route them to the appropriate person in your office. We are notified whenever a voicemail message is left on your desk. You can play the voicemail without dialing if you receive an e-mail notification.We can customize our phone system from anywhere. There is no need to schedule a technician to visit your site and make adjustments because all phones are delivered ready to connect. We can use this program to prevent unsolicited telemarketers and phone calls from reaching our phones. It is the ideal solution for a better and safer phone service, with a high percentage of filtered calls in our favor. Telonium makes it as simple as possible for us to launch or relocate your service. When our customers and prospects call you, we only need to provide a few pieces of information, and Telonium will handle the rest. When you need to make changes to your system, all it takes is a phone call or a visit to a customer web portal to make immediate changes.However a high-speed Internet connection is required at the location where the phone will be used.
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Pros
Dubsado
  • Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
  • The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
  • Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
Read full review
Telonium
  • The control panel function is very good because we can see the progress and work of the agents, individually and also as a group with the different work teams.
  • We have found the call scripts very useful, especially with new agents who still don't know very well how to conduct the conversation with customers.
  • I think the omnichannel support is great because all the communication channels are in the same program, which makes our work easier.
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Cons
Dubsado
  • the task list feature is very basic
  • the UI is a little clunky
  • more integrations with other software such as Clickup
Read full review
Telonium
  • It should include video
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Likelihood to Renew
Dubsado
There are some similar programs out there that are offering ambassador accounts.
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Telonium
No answers on this topic
Usability
Dubsado
There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform
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Telonium
No answers on this topic
Support Rating
Dubsado
The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes
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Telonium
No answers on this topic
Alternatives Considered
Dubsado
Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code. HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same
Read full review
Telonium
Using our Customer Portal, you can customize your phone system from anywhere - all phones are delivered ready to connect! There is no longer any need to schedule a technician to come to your site and make adjustments. Automated operators enable automated systems to accept all incoming calls and route them to the appropriate person in your office.
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Return on Investment
Dubsado
  • Clients are excited to hire me because my onboarding process is so professional
  • Easy of use makes collecting payment from clients easy
  • Streamlined process allows me to charge more for my services
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Telonium
  • We can see how our agents and customer service staff have become more focused on their tasks and have been more effective and successful in resolving customer requests. The system is quite easy to install and use, so we didn't have any inconvenience, so without a doubt, our profit margin increased.
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ScreenShots