Accruent FAMIS 360 vs. Brightly Asset Essentials™

[Well suited when] Linked to EMS - when planning an event that requires furniture delivery or room type changes, we can select that in EMS and create a report that feed to FAMIS and assigns a crew. OR, if you create the work order in FAMIS, have it be able to import back to EMS to include in the booking.

Incentivized

SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.

Incentivized

• The ability to create new reports and format them to exactly what you are looking for in a said report.
• Finding mistakes as far as user errors or placing information in the wrong fields or boxes. Interfaces can be made to track these things
• Key Access portfolio, tracking keys for all of our building users

Incentivized

• For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
• For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
• Overall, Dude Solutions Help Desk is not difficult to use.

Incentivized

• Needs to be more fields for "pick up/drop off times," or to put in deadline times.
• More communication back and forth to users and the person the order is assigned to. When updates are made, there is no notification that they have been acknowledged.
• It would be nice to have pricing associated with different requests. It is a guesstimate every time on how much labour or time will be needed. Some sort of price menu would be great so when we check the financial page of the order we are not surprised every time.

Incentivized

• The overall user interface is bland.
• Switching to the IT application takes opens in another tab.

Incentivized

I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

Incentivized

I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

Incentivized

• Accountability of work being done on campus
• Ways for us to charge our customers for the work being performed

Incentivized

• We can calculate the need for IT workers based on work orders.
• We can track issues at buildings and what buildings may need more help.
• A simple approach where it makes it easy to get work order information rather than emails and phone calls.

Incentivized