Likelihood to Recommend Well Suited: - Multiple units (you may split Nimsoft per Groups, companies, etc.) - When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data) Less appropriate: - If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application) - If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.
Read full review We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming
Read full review Pros Ease of management Unified platform Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment. Read full review Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification. Automated incident communication about critical system outages based on alerts received in the system. Automated on-call roster and notification deliveries to SME. Read full review Cons I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like. I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot. Read full review While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result. Read full review Likelihood to Renew Meets our business requirements
Read full review Usability Easy to configure and use.
Read full review xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.
Read full review Support Rating Exceed Expectations.
Read full review xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company. They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.
Read full review Implementation Rating Plan it out based on your requirements.
Read full review Alternatives Considered All tools have their own gaps , some seem to do more than others, some just work better. With UIM we have found a sweet spot with features, price point, pros, cons, etc
Read full review xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.
Read full review Return on Investment Business Units love It - Good for them, but worse for the IT Team until we share the responsibility of the dashboards. If no one put their hands on it, it will take some time to give results. I'm talking about environments with 400 devices, for example, in something about 6 months to one year, if no one is dedicated, and depending on the consulting company. Some, even certified by CA, was not good. If possible, try to use CA services directly. IT Teams, after they start to notice that the tool really work, will want to monitor everything. Depending on the company, this will be more or less easy to measure, as ROI. And I'm telling this because usually IT teams don't know how to sell them to C-Levels, and the tool, because of the price, is always a motivation to questions like: "What is this tool? Do you really need it? Is there another way to monitor this?" Read full review Quicker response times for on-call personnel. Managers are able to pull reports faster for any incidents escalated to their team. When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype. Read full review ScreenShots