Likelihood to Recommend
Dynatrace is well suited to a number of tasks. It is important to determine who the end users are and gather good information to tailor their experience accordingly. For instance, business/marketing should not have access to some of the more technical data, and business metrics can be a distraction for IT operations personnel.
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From a packet tracing standpoint, it was easy to setup and analyze an issue we were having with eigrp errors between 2 data centers. Took a few minutes to stand up on both sides and compare the traffic to determine hellos weren't being sent. On the other spectrum, had it had the analytics of such products as Extrahop, it could have recognized and alerted us of an internal DNS attack we had.
Read full review Pros We loved Dynatrace's ability to show the data flow - from the front end points through the back end points straight to the database and various API's. It was advanced in its data visualization. This is useful for debugging - showing when/where the errors are. It can even enable non-technical individuals in the corporation to help debug Dynatrace has some great highly customizable integration options as well as monitoring. You can configure your layout & integration options to create custom monitoring alerts for your applications performance. Further you can increase the extensibility of using a REST API on your architecture. Some advanced dev-ops systems are utilizing Kubernetes/docker aswell as Node.JS - Dynatrace was able to log and help understand all of our dev-ops needs. It gave us native alerts based off of deviations from the baseline that we set during initial configuration. These metrics are priceless. Read full review Network QOS Assessment, and recommendations, and point-and-click remediation Network L2/L3 Assessment, and recommendations, and point-and-click remediation Network Security Assessment, and recommendations, and point-and-click remediation Read full review Cons Dynatrace does not monitor easily on AIX OS. Dynatrace does not monitor easily on a C-based application. The way DPGR is addressed by Dynatrace is not very complete, and not clear. One thing is to mask the IP and request attributes but is not enough, the replay session feature is great but raises serious questions about user tracking. Read full review I use it primarily as a monitoring tool from a security standpoint, so one complaint is that the filter creation process takes a little time to learn. In the digital days of printing less, I do still need to print network diagrams for compliance documentation and some of the larger network diagrams documents do not print easily. I wish the network connection lines were easier to see. They are typically very light and you have to drill down to see them more clearly. Read full review Likelihood to Renew
We have already renewed our purchase with the company. They make it easy for us to get a temporary license for our contingency site that is only used for testing twice a year. We are expanding our license with for this tool. We find it very useful and will renew it again.
Read full review Usability
I really liked how easy it was to deploy the SaaS vesion of Dynatrace in our environment. We have a lot of tools that have plenty of capability but they don't get a whole lot of use because they would require someone who is an expert to use them. With the SaaS version of Dynatrace, all the admin functions are taken care of by the Dynatrace team (updates, patches, new features, bugs, etc.) and our small shop can focus on getting valuable metrics, alerts and issue resolution from the product.
Read full review Reliability and Availability
Our environment, it never goes down therefore is always available.
Read full review Performance
We have not seen where it does slow down an application.
Read full review Support Rating
Given that Dynatrace has become an informal industry standard, the plethora of information available on forums is massive. Most problems or roadblocks you come across are most likely (almost certainly, in fact) already solved and solutions available on these forums. The tech support at Dynatrace is also quite good, with prompt and knowledgeable people at their end.
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Can't really rate this, we never had to call support. The product wasn't complicated to setup and learn. We have a high level of network knowledge so the product was self-explanatory.
Read full review In-Person Training
We did both online and in house training - they used our system so it made more sense.
Read full review Online Training
The training was done on our time and with our system.
Read full review Implementation Rating
Using Dynatrace support services to assist (and lead) the implementation was extremely important.
Read full review Alternatives Considered
Synthetic Monitoring automatically does what other products do only through the use of other tools or through the development of user applications that still have a high cost of maintenance. The other products are not immediately usable and require many customizations. Through the use of configuration automatisms, you can be immediately operational and, in our case, we detected several imperfections in the applications.
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There is not any other product that does exactly what LiveAction does. Some come about halfway close, like scrutinizer by Plixer. However, there is a gap with that product as it doesn't give proper quality of service recommendations, or to update l2/l3 configs to head off problems. Plixer's scrutinizer product costs about the same. It was a no-brainer to pick LiveAction.
Read full review Scalability
Dynatrace can be used to monitor may software tools
Read full review Return on Investment Thanks to Dynatrace we have been able to effectively challenge and collaborate with service providers and outsourced IT teams. Thanks to Dynatrace we have reduced MTTR on troubleshooting by a magnitude of four. The performance analyses our team has done with Dynatrace earned us trust among management, business teams, and IT teams. Read full review Real time insight to network issues whether security related or not. Great reporting features for executives. Read full review ScreenShots