Birdview vs. WORKetc

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Birdview
Score 8.4 out of 10
N/A
Easy Projects is a project management tool designed for a wide range of businesses (small to mid-sized and enterprise level). It includes both basic features like creating projects and tasks and filling in the calendar, and also some advanced ones, including an interactive Gantt chart, an executive dashboard, time tracking and billing. It provides integration with MS Outlook, is customizable and has SaaS/On-Premise options.
$15
per month
WORKetc
Score 7.0 out of 10
Small Businesses (1-50 employees)
WORKetc is a cloud-based business management system. With integrated CRM, project management, billing, help desk, reporting, and collaboration, teams can access one system for all relevant information. The system supports popular third-party apps such as Google Workspace, Xero Accounting, Quickbooks Online, Outlook, Dropbox, and Evernote.
$78
per month
Pricing
BirdviewWORKetc
Editions & Modules
Essentials
$6
per month
Business
$12
per month
Platform
$19
per month
Starter Edition
$78
Per Month for up to 2 Users
Team
$195
Per month for up to 3 Users (Each extra user + $49/month)
Foundations
$395
Per month for up to 5 Users (Each extra user + $59/month)
Offerings
Pricing Offerings
BirdviewWORKetc
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
BirdviewWORKetc
Project Management
Comparison of Project Management features of Product A and Product B
Birdview
8.1
15 Ratings
7% above category average
WORKetc
-
Ratings
Task Management8.514 Ratings00 Ratings
Resource Management7.113 Ratings00 Ratings
Gantt Charts8.57 Ratings00 Ratings
Scheduling8.010 Ratings00 Ratings
Workflow Automation7.09 Ratings00 Ratings
Team Collaboration7.513 Ratings00 Ratings
Support for Agile Methodology7.58 Ratings00 Ratings
Support for Waterfall Methodology7.05 Ratings00 Ratings
Document Management10.01 Ratings00 Ratings
Email integration7.911 Ratings00 Ratings
Mobile Access7.97 Ratings00 Ratings
Timesheet Tracking8.912 Ratings00 Ratings
Change request and Case Management8.09 Ratings00 Ratings
Budget and Expense Management8.97 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Birdview
8.3
5 Ratings
11% above category average
WORKetc
-
Ratings
Project & financial reporting7.55 Ratings00 Ratings
Integration with accounting software9.11 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Birdview
-
Ratings
WORKetc
7.9
13 Ratings
3% above category average
Customer data management / contact management00 Ratings8.613 Ratings
Workflow management00 Ratings8.312 Ratings
Opportunity management00 Ratings7.810 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.913 Ratings
Contract management00 Ratings7.31 Ratings
Quote & order management00 Ratings8.18 Ratings
Interaction tracking00 Ratings7.82 Ratings
Channel / partner relationship management00 Ratings7.31 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Birdview
-
Ratings
WORKetc
8.3
12 Ratings
10% above category average
Case management00 Ratings9.011 Ratings
Call center management00 Ratings7.31 Ratings
Help desk management00 Ratings8.512 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Birdview
-
Ratings
WORKetc
7.4
11 Ratings
2% below category average
Lead management00 Ratings7.710 Ratings
Email marketing00 Ratings7.19 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Birdview
-
Ratings
WORKetc
8.1
13 Ratings
7% above category average
Task management00 Ratings8.713 Ratings
Billing and invoicing management00 Ratings7.810 Ratings
Reporting00 Ratings7.912 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Birdview
-
Ratings
WORKetc
7.3
11 Ratings
4% below category average
Pipeline visualization00 Ratings7.59 Ratings
Customizable reports00 Ratings7.211 Ratings
Customization
Comparison of Customization features of Product A and Product B
Birdview
-
Ratings
WORKetc
8.0
13 Ratings
5% above category average
Custom fields00 Ratings8.413 Ratings
Custom objects00 Ratings8.22 Ratings
API for custom integration00 Ratings7.310 Ratings
Security
Comparison of Security features of Product A and Product B
Birdview
-
Ratings
WORKetc
8.9
11 Ratings
7% above category average
Single sign-on capability00 Ratings9.11 Ratings
Role-based user permissions00 Ratings8.811 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Birdview
-
Ratings
WORKetc
7.3
1 Ratings
1% above category average
Social data00 Ratings7.31 Ratings
Platform
Comparison of Platform features of Product A and Product B
Birdview
-
Ratings
WORKetc
7.5
13 Ratings
0% above category average
Mobile access00 Ratings7.513 Ratings
Best Alternatives
BirdviewWORKetc
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Score 9.8 out of 10
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SAP Ruum
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Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Quickbase
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Score 9.2 out of 10
Creatio
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdviewWORKetc
Likelihood to Recommend
7.1
(16 ratings)
7.8
(40 ratings)
Likelihood to Renew
7.3
(2 ratings)
8.2
(30 ratings)
Usability
7.3
(1 ratings)
8.2
(5 ratings)
Availability
-
(0 ratings)
9.1
(3 ratings)
Performance
-
(0 ratings)
8.2
(4 ratings)
Support Rating
7.3
(1 ratings)
8.2
(5 ratings)
Online Training
-
(0 ratings)
8.2
(2 ratings)
Implementation Rating
7.3
(1 ratings)
9.1
(2 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
4.5
(1 ratings)
Product Scalability
-
(0 ratings)
8.2
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
BirdviewWORKetc
Likelihood to Recommend
Birdview PSA
Each member of our team can choose their own view, so they can see only what is relevant to them. Plus, we can keep track of everyone's progress without bothering them. Our team loves that everyone can have a different view, so they see only what's important to them. In addition, we can keep tabs on everyone's progress without pestering them. The user interface has some nice quality of life features, such as the different views for different members of our team.
Read full review
WORKetc
If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Read full review
Pros
Birdview PSA
  • Easy Projects has a really nice UI. It's really easy [to] work there and make our projects easy to follow.
  • Great support. A few times I had to talk with support about API connections and they answered me quickly and kindly.
  • It's stable. I cannot remember a day when Easy Projects' platform [was] down, so it's really STABLE.
  • Charts and reports are very easy to use
Read full review
WORKetc
  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Read full review
Cons
Birdview PSA
  • Easy Projects has some problems when it comes to accessing the site via different methods/browsers. It is either very slow or never works on a tablet. It is not smart-phone friendly. And it stopped working for us in Firefox -- all we could use is Safari or Chrome (we are a Mac-based office).
  • Easy Projects' email notifications are overwhelming. I turned them off completely since I was getting messages every time one little detail was added or changed.
  • While the reports are great, they are somewhat hard to pull. It takes a lot of trial and error -- I would not say the reports are an "intuitive area."
  • The biggest by far is what we fondly call "the screen of death." When you mark the last open task associated with a job as complete, a screen pops up that asks if you want to close the overall job, as well. The "yes" field is pre-selected, so if you are overzealous and click through quickly, it automatically closes the job. I don't know why they think this feature is helpful. We have so many staffers that complain they suddenly can't find their open job -- well, it's been marked completed and goes into the archive.
Read full review
WORKetc
  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Read full review
Likelihood to Renew
Birdview PSA
EP is great but could be better. EP has been a wonderful tool within our organization, it has helped us control expenses, resources, and the time needed to invest in each project, however when it comes to presenting reports and details it is a bit weak, there are more tools specialized in data visualization, and it would be good to make some kind of integration between EP and the other market alternatives
Read full review
WORKetc
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Read full review
Usability
Birdview PSA
EP is easy to use and adaptable, its menu is intuitive and the design is pleasant.
Read full review
WORKetc
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Read full review
Reliability and Availability
Birdview PSA
No answers on this topic
WORKetc
It never let me down. The support team never let me down.
Read full review
Performance
Birdview PSA
No answers on this topic
WORKetc
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
Read full review
Support Rating
Birdview PSA
In my personal experience, I only needed EP support once and the truth is that they attended me very well and very quickly, they helped me with what I needed, it was a question regarding the use of WebServices, they solved my doubt and then they contacted me another agent to verify that everything was resolved and if they could help me with anything else
Read full review
WORKetc
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
Read full review
Online Training
Birdview PSA
No answers on this topic
WORKetc
They know their stuff. They listen to your use cases. They get back to you.
Read full review
Implementation Rating
Birdview PSA
I am really satisfied with the implementation of EP in our organization, since it is a very useful tool in our day-to-day work
Read full review
WORKetc
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
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Alternatives Considered
Birdview PSA
East Projects integrates with other financial systems such as NetSuite and Compass, which allows a great financial view into the existing and future projects and overall financial health of our resourcing. Other systems, such as Wrike and MS Projects, just focus on project/task management, whereas this is a one-stop shop. It also allows us to manage internal resources.
Read full review
WORKetc
We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Read full review
Scalability
Birdview PSA
No answers on this topic
WORKetc
Everything is related. You can scale up your team rapidly.
Read full review
Return on Investment
Birdview PSA
  • Increased team collaboration improved the results significantly, because we managed to reduce the amount of time wasted on unnecessary iterations, therefore reducing costs.
  • The reasonable pricing enabled us to enjoy the service we needed with with less impact on our budget than we've expected.
Read full review
WORKetc
  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Read full review
ScreenShots

Birdview Screenshots

Screenshot of Resource ManagementScreenshot of Resource Simulation ToolScreenshot of Gantt ChartScreenshot of Kanban BoardScreenshot of Time TrackingScreenshot of Finance Management

WORKetc Screenshots

Screenshot of WORKetc's customizable dashboard - gives an instant bird's eye view of data. A summarized widget for all of WORKetc's modules can be added to the dashboard, while those that are not needed can be hidden and the most important can be dragged to the top.Screenshot of WORKetc contacts - organized in a single location. Every item created, every activity worked on, and all email correspondence can be traced back to a contact. These automatically become accessible and trackable from that contact's activity history stream, a filterable, customizable list that tracks the relationship with that contact.Screenshot of WORKetc's projects - the bins for everything related to a client including tasks, sub-projects, discussion, files, timesheets, expenses, and other items. WORKetc allows unlimited nesting of sub-projects within projects and an unlimited number of tasks within each sub-project. Multiple project views are available, including project tree view and a Gantt Chart.Screenshot of one of WORKetc has over 40 "out of the box" reports, giving access to needed stats and information. The reports that are used most often can be kept in the "My Reports" tab to keep them at the forefront of the reporting area. Reports can also be bookmarked.