EasyVista Service Manager vs. IBM Tivoli Change and Configuration Management Database

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."

Incentivized

Super efficient to automate the discovery of databases. Reliability and efficiency with asset tracking. Great with data replication. Excellent with database monitoring.

Incentivized

• Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
• Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
• Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.

Incentivized

• Problem management.
• Incident management.
• Change management.
• Configuration management.

Incentivized

• Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
• A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.

Incentivized

• Very old
• Poor documentation
• A very poor and confusing website that hosts the software, downloads, and instructions
• Costly since needed for DOORS which is expensive

Incentivized

There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.

Incentivized

Magnificent with ease of customization. Reliable with database recovery and backup. Intuitive user interface. Efficient with the discovery of virtual servers.

Incentivized

• Our turnaround time has decreased steadily use implementing use.
• Our CIO is update on the progress of his team at all times.
• The customers feel better informed about their requests from start to finish.

Incentivized

• Sensor-based discovery to help retrieve as much data about the application as possible.
• Sensors work in conjunction with existing legacy agents thus more productivity.
• Data federation to achieve fast, highly available, and integrated access to related information.
• Data importation with IDML.

Incentivized