EasyVista Service Manager vs. IBM Tivoli Change and Configuration Management Database

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
IBM Tivoli CCMDB
Score 8.6 out of 10
N/A
IBM's Tivoli Change and Configuration Management Database is as the name would suggest a configuration management database.N/A
Pricing
EasyVista Service ManagerIBM Tivoli Change and Configuration Management Database
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EasyVista Service ManagerIBM Tivoli CCMDB
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EasyVista Service ManagerIBM Tivoli Change and Configuration Management Database
Top Pros
Top Cons
Features
EasyVista Service ManagerIBM Tivoli Change and Configuration Management Database
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
9% above category average
IBM Tivoli Change and Configuration Management Database
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory8.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation7.01 Ratings00 Ratings
ITSM reports and dashboards9.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
18% above category average
IBM Tivoli Change and Configuration Management Database
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
Best Alternatives
EasyVista Service ManagerIBM Tivoli Change and Configuration Management Database
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 8.9 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EasyVista Service ManagerIBM Tivoli Change and Configuration Management Database
Likelihood to Recommend
10.0
(1 ratings)
8.7
(7 ratings)
User Testimonials
EasyVista Service ManagerIBM Tivoli Change and Configuration Management Database
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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IBM
Super efficient to automate the discovery of databases. Reliability and efficiency with asset tracking. Great with data replication. Excellent with database monitoring.
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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IBM
  • Problem management.
  • Incident management.
  • Change management.
  • Configuration management.
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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IBM
  • Very old
  • Poor documentation
  • A very poor and confusing website that hosts the software, downloads, and instructions
  • Costly since needed for DOORS which is expensive
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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IBM
Magnificent with ease of customization. Reliable with database recovery and backup. Intuitive user interface. Efficient with the discovery of virtual servers.
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Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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IBM
  • Sensor-based discovery to help retrieve as much data about the application as possible.
  • Sensors work in conjunction with existing legacy agents thus more productivity.
  • Data federation to achieve fast, highly available, and integrated access to related information.
  • Data importation with IDML.
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ScreenShots