EasyVista Service Manager vs. InvGate Service Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
InvGate Service Desk
Score 10.0 out of 10
N/A
The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.N/A
Pricing
EasyVista Service ManagerInvGate Service Desk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EasyVista Service ManagerInvGate Service Desk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
EasyVista Service ManagerInvGate Service Desk
Top Pros
Top Cons
Features
EasyVista Service ManagerInvGate Service Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
9% above category average
InvGate Service Desk
9.3
2 Ratings
13% above category average
Organize and prioritize service tickets10.01 Ratings10.02 Ratings
Expert directory8.01 Ratings9.02 Ratings
Service restoration9.01 Ratings9.02 Ratings
Self-service tools9.01 Ratings10.02 Ratings
Subscription-based notifications10.01 Ratings9.02 Ratings
ITSM collaboration and documentation7.01 Ratings9.02 Ratings
ITSM reports and dashboards9.01 Ratings9.02 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
18% above category average
InvGate Service Desk
9.0
2 Ratings
7% above category average
Change requests repository10.01 Ratings9.02 Ratings
Service-level management10.01 Ratings9.02 Ratings
Change calendar00 Ratings9.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
EasyVista Service Manager
-
Ratings
InvGate Service Desk
9.0
2 Ratings
10% above category average
Configuration mangement00 Ratings9.02 Ratings
Asset management dashboard00 Ratings9.02 Ratings
Policy and contract enforcement00 Ratings9.01 Ratings
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EasyVista Service ManagerInvGate Service Desk
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Score 9.0 out of 10
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Score 9.0 out of 10
Medium-sized Companies
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Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
EasyVista Service ManagerInvGate Service Desk
Likelihood to Recommend
10.0
(1 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
1.0
(2 ratings)
User Testimonials
EasyVista Service ManagerInvGate Service Desk
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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InvGate
This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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InvGate
  • Set-up of system.
  • GUI is user-friendly.
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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InvGate
  • The database for back-end is clunky and cryptic, and it is very hard to access data.
  • The reporting functions are really lacking.
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Support Rating
EasyVista
No answers on this topic
InvGate
This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week.
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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InvGate
At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running
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Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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InvGate
  • Upfront, it had a very good ROI compared to a homegrown system that was being used.
  • Allows users to submit issues to get MFG back up and running.
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ScreenShots

InvGate Service Desk Screenshots

Screenshot of Incident ManagementScreenshot of Built In and Customizable ReportsScreenshot of Knowledge Base