EasyVista Service Manager vs. Ivanti Neurons for ITSM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
Ivanti Neurons for ITSM
Score 9.1 out of 10
N/A
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.N/A
Pricing
EasyVista Service ManagerIvanti Neurons for ITSM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EasyVista Service ManagerIvanti Neurons for ITSM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
EasyVista Service ManagerIvanti Neurons for ITSM
Top Pros
Top Cons
Features
EasyVista Service ManagerIvanti Neurons for ITSM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
9% above category average
Ivanti Neurons for ITSM
7.6
21 Ratings
7% below category average
Organize and prioritize service tickets10.01 Ratings8.021 Ratings
Expert directory8.01 Ratings7.019 Ratings
Service restoration9.01 Ratings8.517 Ratings
Self-service tools9.01 Ratings8.020 Ratings
Subscription-based notifications10.01 Ratings7.015 Ratings
ITSM collaboration and documentation7.01 Ratings8.020 Ratings
ITSM reports and dashboards9.01 Ratings6.921 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
18% above category average
Ivanti Neurons for ITSM
8.8
18 Ratings
5% above category average
Change requests repository10.01 Ratings8.518 Ratings
Service-level management10.01 Ratings9.015 Ratings
Change calendar00 Ratings8.918 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
EasyVista Service Manager
-
Ratings
Ivanti Neurons for ITSM
8.2
19 Ratings
0% below category average
Configuration mangement00 Ratings8.019 Ratings
Asset management dashboard00 Ratings8.018 Ratings
Policy and contract enforcement00 Ratings8.514 Ratings
Best Alternatives
EasyVista Service ManagerIvanti Neurons for ITSM
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EasyVista Service ManagerIvanti Neurons for ITSM
Likelihood to Recommend
10.0
(1 ratings)
8.9
(22 ratings)
Likelihood to Renew
-
(0 ratings)
9.9
(4 ratings)
Usability
-
(0 ratings)
7.8
(7 ratings)
Support Rating
-
(0 ratings)
9.0
(9 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.5
(3 ratings)
Professional Services
-
(0 ratings)
8.1
(3 ratings)
User Testimonials
EasyVista Service ManagerIvanti Neurons for ITSM
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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Ivanti
We have been able to integrate our ISM system with Active Directory using API calls to automate user account creation and user Moves, Adds, and Changes. This has helped us make the employee onboarding and offboarding process much more efficient and less error prone. We cut down on mundane work for the account creation team and freed them to do more tier 2 and 3 tasks. Where the system has been less appropriate for us is trying to integrate non-IT service processes. We haven't gotten a lot of buy-in from groups that aren't used to using an IT related system to receive tasks. It will take some time for us to make a more user friendly, non-IT, Support role.
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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Ivanti
  • Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
  • A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
  • There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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Ivanti
  • Had a little trouble sending some files remotely a few times, but it could have been on our end.
  • The system was a little different from what we were used to. We had to drill down into the program a bit more than expected.
  • We couldn't tell if some of our older machines were having problems with it, or if it was the program itself.
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Likelihood to Renew
EasyVista
No answers on this topic
Ivanti
We are fully committed to this system. After customizing it for the past 3 years we have no plans to change
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Usability
EasyVista
No answers on this topic
Ivanti
There's two sides to answering this question. From an Agent/Admin perspective, it's great. You can do a lot of really cool things and have a lot of options and tools available to you. From a customer perspective, you're not quite as spoilt for choice. Ivanti has been working on and improving their new mobile-responsive customer interface but in doing so have really limited the features they allow admins to configure. We've found this limiting but not unworkable. I hope this continues to improve.
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Support Rating
EasyVista
No answers on this topic
Ivanti
Support has been amazing. They are knowledgeable, respectful, efficient, and friendly. When something doesn't go according to plan, they go above and beyond to make sure your issues are resolved. I have come to think of them as an extension of my team!
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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Ivanti
Ivanti is far more user friendly than ManageEngine, and has more features than Jira Service Management. It takes longer to get used to Ivanti because of the extra features, but once you're on board with how it works and how to make changes, the possibilities and configuration options are almost endless
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Contract Terms and Pricing Model
EasyVista
No answers on this topic
Ivanti
On-premises vs being in Ivanti's Cloud is about 3-5 times the cost.
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Professional Services
EasyVista
No answers on this topic
Ivanti
There are many companies for you to choose from. Many have expertise in specific areas. I highly recommend making sure you find one that can work for your specific project needs and then be willing to go in a different direction if needed. There are a few companies that have the personnel to cover everyone's basis but truthfully not many.
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Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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Ivanti
  • In the Classroom Support department, this has provided a quick access system available via tablet for technicians on the go and has improved response time.
  • In the Helpdesk, this has assisted in the automation of repetitive tasks and assisted with providing better accountability for the completion of an assigned task.
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ScreenShots