EasyVista Service Manager vs. Opsview Monitor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
Opsview Monitor
Score 8.9 out of 10
N/A
Opsview Monitor is an IT infrastructure and application monitoring solution. It monitors the infrastructure, applications, and endpoints of a network, and supports add-ons for automation and data exporting. Opsview also offers a free version of Monitor.N/A
Pricing
EasyVista Service ManagerOpsview Monitor
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EasyVista Service ManagerOpsview Monitor
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
EasyVista Service ManagerOpsview Monitor
Top Pros
Top Cons
Features
EasyVista Service ManagerOpsview Monitor
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
8% above category average
Opsview Monitor
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory8.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation7.01 Ratings00 Ratings
ITSM reports and dashboards9.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
17% above category average
Opsview Monitor
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
Best Alternatives
EasyVista Service ManagerOpsview Monitor
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Auvik
Auvik
Score 8.5 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
IBM Instana
IBM Instana
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
IBM Instana
IBM Instana
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EasyVista Service ManagerOpsview Monitor
Likelihood to Recommend
10.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
EasyVista Service ManagerOpsview Monitor
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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Opsview
If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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Opsview
  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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Opsview
  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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Opsview
Nagios and Zabbix - Opsview is much easier to setup and operate than both of them. SolarWinds Orion - Opsview is much more economical
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Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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Opsview
  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
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ScreenShots

Opsview Monitor Screenshots

Screenshot of Opsview Monitor Dashboard