EasyVista Service Manager vs. TeamDynamix IT Service Management (ITSM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
TeamDynamix IT Service Management (ITSM)
Score 9.2 out of 10
N/A
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.…N/A
Pricing
EasyVista Service ManagerTeamDynamix IT Service Management (ITSM)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EasyVista Service ManagerTeamDynamix IT Service Management (ITSM)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EasyVista Service ManagerTeamDynamix IT Service Management (ITSM)
Top Pros
Top Cons

No answers on this topic

Features
EasyVista Service ManagerTeamDynamix IT Service Management (ITSM)
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
8% above category average
TeamDynamix IT Service Management (ITSM)
8.4
1 Ratings
3% above category average
Organize and prioritize service tickets10.01 Ratings9.01 Ratings
Expert directory8.01 Ratings8.01 Ratings
Service restoration9.01 Ratings9.01 Ratings
Self-service tools9.01 Ratings8.01 Ratings
Subscription-based notifications10.01 Ratings8.01 Ratings
ITSM collaboration and documentation7.01 Ratings9.01 Ratings
ITSM reports and dashboards9.01 Ratings8.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
17% above category average
TeamDynamix IT Service Management (ITSM)
8.3
1 Ratings
1% below category average
Change requests repository10.01 Ratings8.01 Ratings
Service-level management10.01 Ratings8.01 Ratings
Change calendar00 Ratings9.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
EasyVista Service Manager
-
Ratings
TeamDynamix IT Service Management (ITSM)
8.3
1 Ratings
1% above category average
Configuration mangement00 Ratings8.01 Ratings
Asset management dashboard00 Ratings9.01 Ratings
Policy and contract enforcement00 Ratings8.01 Ratings
Best Alternatives
EasyVista Service ManagerTeamDynamix IT Service Management (ITSM)
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EasyVista Service ManagerTeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
10.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
EasyVista Service ManagerTeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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TeamDynamix
All
data is secured and guaranteed with exceedingly capable pass codes.
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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TeamDynamix
  • This application gives the total time and fetched taking after for laborers to give the advantageous payrolls and alter the charge sheets with correct information.
  • All data is secured and guaranteed with exceedingly capable pass codes.
  • . The computer program is incredible in taking after the commerce headway and making a fitting estimation around contemplation and organizing.
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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TeamDynamix
  • This computer program isn't a single advantage provider and oversees the data inside the shape of records and envelopes.
  • There were no keys to segment the data and allocate the single individual at the time.
  • There needs to be the extension of many more keys to approaching the single record.
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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TeamDynamix
Because it gives the total time and fetched taking after for laborers to
give the advantageous payrolls and alter the charge sheets with correct
information and friendly tool.
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Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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TeamDynamix
  • TeamDynamix is an uncommonly charming and correct application in overseeing with wanders and smart considerations. We are ready to execute the considerations without any burden and the gadget is uncommonly accommodating for making the cutting edge orchestrate to progress the commerce.
  • This radiant application makes a distinction to convey the workers' unpretentious components with each detail.
  • Thus, we utilize this instrument in making the paychecks and requesting them without any botch. The time is taken after and the worker’s capabilities are measured by utilizing this program. Everyone knows roughly his/her capacity though overseeing this device with the framework.
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ScreenShots

TeamDynamix IT Service Management (ITSM) Screenshots

Screenshot of Incidents and Problems - When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform.Screenshot of Asset Management - Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles, and contract renewals.Screenshot of Change Management - Even the most carefully executed IT deployments can lead to downtime. With TeamDynamix IT Service Management (ITSM), you get control over the entire processScreenshot of Service Portal and Knowledge Base -  IT Service Management platform with a self-service catalog and an easily searchable knowledge base drives adoptionScreenshot of Dashboard and Reports - With transparency at the core, we have developed a flexible platform that allows you to share as much or as little as you like.Screenshot of Release Management - With an IT Service Management solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.