EasyVista Service Manager vs. Trend Vision One XDR and ASM

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."

Incentivized

We were using Trend Micro Vision One as a demo and had a virus alert. Vision One gave us complete visibility into the incident and allowed us to easily perform incident response and glen up the laptop in question.

Incentivized

• Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
• Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
• Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.

Incentivized

• Blocks malewares
• Blocks unwanted or dangerous files
• alerts of any kind of NOT normal behavior

Incentivized

• Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
• A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.

Incentivized

• It is a great product and continually improving.

Incentivized

We are very happy with the product and impressed with their future road map of features.

Incentivized

Me and my team are using it every single day. We go over threats and vulnerabilities and try to fix it. Trend Vision One XDR has machine learning so it does a good job to learn the behavior of an end point and recognize if its normal or not, so its saves us from wasting time in some cases.

Incentivized

They have helped walk us through setup and made sure everything was properly configured.

Incentivized

There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.

Incentivized

We had Trend Micro Apex One in the past and were quiet happy with it .I can't say about the price because its not my spot at our team but for my knowledge Trend Vision One XDR wasn't the most expensive overall. We also saw demo of the product and its abilities.

Incentivized

• Our turnaround time has decreased steadily use implementing use.
• Our CIO is update on the progress of his team at all times.
• The customers feel better informed about their requests from start to finish.

Incentivized

• It helped us close some security gaps
• We had PT and cyber and Information security audit, one of the things was to implement an better AV and XDR

Incentivized