EasyVista Service Manager vs. Tripwire Enterprise

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
Tripwire Enterprise
Score 6.6 out of 10
N/A
Tripwire Enterprise, from Tripwire in Portland, Oregon, is an intrusion detection/prevention system. Tripewire is a HelpSystems brand since the early 2022 acquisition.N/A
Pricing
EasyVista Service ManagerTripwire Enterprise
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EasyVista Service ManagerTripwire Enterprise
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EasyVista Service ManagerTripwire Enterprise
Top Pros
Top Cons
Features
EasyVista Service ManagerTripwire Enterprise
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
9% above category average
Tripwire Enterprise
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory8.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation7.01 Ratings00 Ratings
ITSM reports and dashboards9.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
18% above category average
Tripwire Enterprise
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
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EasyVista Service ManagerTripwire Enterprise
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Medium-sized Companies
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Score 9.0 out of 10
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Score 8.4 out of 10
Enterprises
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Score 9.0 out of 10
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Score 8.4 out of 10
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User Ratings
EasyVista Service ManagerTripwire Enterprise
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
EasyVista Service ManagerTripwire Enterprise
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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Fortra
Tripwire Enterprise is great for hosting/data center environments and it greatly helps where console screenshots and reporting fill a lot of our client internal audit needs for security and change control.
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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Fortra
  • It allows us to track development changes for engineer accountability.
  • Tripwire Enterprise also allows us to monitor changes/updates being done to our systems in our hosting centers.
  • We use the software to track user access and critical system changes.
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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Fortra
  • In previous versions the management console was a little hard to navigate in some respects.
  • I'm sure this has changed over time but we hope the reporting system has gotten more granular.
  • I really don't have to many cons for this product, I recommend it for every company I work for!
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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Fortra
Honestly, I haven't used other products to do what Tripwire does, it's always my first recommendation.
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Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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Fortra
  • Tripwire has been a positive business impact for us because of its trusted name. Our customers require software like Tripwire because they know their data and security concerns are in good hands when it's deployed.
  • The ROI for Tripwire is also a positive for our business because of the time and man power saved in due diligence and reporting for our clients' internal auditing.
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ScreenShots