EasyVista Service Manager vs. vRealize Configuration Manager (discontinued)

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."

Incentivized

If you want the best compatibility with VMware products, this is it. There are other HyperVisor platforms out there, however, this software is native to VMWare. Reduces potential security threats through a unified approach to configuration management across the physical and virtual infrastructure.

Incentivized

• Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
• Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
• Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.

Incentivized

• Active monitoring of Syslog and notifications based upon the matching conditions.
• Change management- Changes can be pushed to several system from one place. It also keeps the record of what changes and who made the change even if the changes has not been made through VMware vCenter Configuration Manager.
• Robust reporting feature- Enhanced filters features and report generation in excel format presents the data in readable and to the point.
• Integration with ticketing tool further ensures that changes are approved before implementation.

Incentivized

• Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
• A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.

Incentivized

• It a little cumbersome to get all features up and running.
• Takes a bit of knowledge to get to all configured and thievery setup.
• It would be great if it had a monitoring tool internally, a tool like Nagios for example.

Incentivized

There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.

Incentivized

• BMC TrueSight Server Automation
• VMware vCenter Configuration Manager has good reporting feature.
• The interface is very user-friendly and is simple to use.
• Multiple Platform support i.e Windows, Linux, UNIX
• Patch management and templates are easy to configure and use.

Incentivized

• Our turnaround time has decreased steadily use implementing use.
• Our CIO is update on the progress of his team at all times.
• The customers feel better informed about their requests from start to finish.

Incentivized

• Really good ROI!!! Every penny paid with a smile on my face!!!
• Ease of use, simplified GUI, evenhanded features, strong support behind it, compatibility with other products.
• Cuts time for configuration drastically.

Incentivized