EasyVista Service Manager vs. xAssets IT Asset Management Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
xAssets IT Asset Management Software
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
IT asset management software with large enterprise scalability and deep configurability to meet the complex requirements of large enterprises. The product provides highly scalable agentless network discovery software, full lifecycle asset management including software asset management, help desk, barcoding, procurement, receiving, disposal and obsolescence, contract management, financials and depreciation, spares, storage and this can be extended easily to new functional areas.
$0
Pricing
EasyVista Service ManagerxAssets IT Asset Management Software
Editions & Modules
No answers on this topic
Enterprise Edition
$0.00
Express Edition - free for one user
$0.00
Offerings
Pricing Offerings
EasyVista Service ManagerxAssets IT Asset Management Software
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details—Express edition is free to qualifying customers for a single user. Pricing then depends on additional users and number of assets and discovered nodes. Enterprise edition provides enterprise level scalability, security and configurability suitable for medium and large enterprises.
More Pricing Information
Community Pulse
EasyVista Service ManagerxAssets IT Asset Management Software
Top Pros
Top Cons
Features
EasyVista Service ManagerxAssets IT Asset Management Software
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
9% above category average
xAssets IT Asset Management Software
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory8.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation7.01 Ratings00 Ratings
ITSM reports and dashboards9.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
18% above category average
xAssets IT Asset Management Software
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
EasyVista Service Manager
-
Ratings
xAssets IT Asset Management Software
9.1
1 Ratings
18% above category average
Software and hardware inventory tracking00 Ratings9.11 Ratings
License management00 Ratings9.11 Ratings
Asset lifecycle monitoring00 Ratings9.11 Ratings
Asset relationship management00 Ratings9.11 Ratings
Best Alternatives
EasyVista Service ManagerxAssets IT Asset Management Software
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EasyVista Service ManagerxAssets IT Asset Management Software
Likelihood to Recommend
10.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
EasyVista Service ManagerxAssets IT Asset Management Software
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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xAssets
We run a large environment where managing agents and clients would be difficult, but this software doesn't require either. We use it a lot from our iPhones accessing the software from anywhere in the office and even from home.
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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xAssets
  • Network discovery--with no agents to manage is great and its very fast
  • Reporting--custom reports, charts and PDFs; the software also emails monthly reports automatically
  • Users only see the data and menus they need, so no training needed and the UI is focused
  • No clients to install; we can use it from any browser and from our cell phones
  • Upgrades are done quickly; we've never needed to get involved, as they do it for us
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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xAssets
  • Looking forward to using their full endpoint management system, which is under development
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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xAssets
No answers on this topic
Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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xAssets
No answers on this topic
ScreenShots

xAssets IT Asset Management Software Screenshots

Screenshot of Home page can be any configurable dashboardScreenshot of Asset list with charts, filtering, sort and drilldownScreenshot of Asset entry with configurable formsScreenshot of Store any number of asset imagesScreenshot of Drilldownable pie and column chartsScreenshot of Software licensing report shows compliance at the summary level