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Top Rated
81 Ratings
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Top Rated
216 Ratings

Echobox

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Top Rated
81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Khoros Marketing

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Top Rated
216 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Listening/monitoring

    Echobox

    Feature Set Not Supported
    N/A
    7.2

    Khoros Marketing

    72%
    Khoros Marketing ranks higher in 4/4 features

    Boolean keyword searches

    N/A
    0 Ratings
    7.2
    72%
    67 Ratings

    Filtering out noise/spam

    N/A
    0 Ratings
    7.0
    70%
    71 Ratings

    Sentiment analysis

    N/A
    0 Ratings
    6.9
    69%
    64 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    7.5
    75%
    79 Ratings

    Publishing

    Echobox

    Feature Set Not Supported
    N/A
    7.4

    Khoros Marketing

    74%
    Khoros Marketing ranks higher in 4/4 features

    Content planning and scheduling

    N/A
    0 Ratings
    8.7
    87%
    102 Ratings

    Audience targeting

    N/A
    0 Ratings
    7.5
    75%
    81 Ratings

    Content optimization

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Workflow management

    N/A
    0 Ratings
    8.4
    84%
    91 Ratings

    Engagement

    Echobox

    Feature Set Not Supported
    N/A
    7.6

    Khoros Marketing

    76%
    Khoros Marketing ranks higher in 3/3 features

    Automated routing and prioritization

    N/A
    0 Ratings
    7.2
    72%
    62 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    8.0
    80%
    72 Ratings

    Bulk actions

    N/A
    0 Ratings
    7.5
    75%
    65 Ratings

    Marketing

    Echobox

    Feature Set Not Supported
    N/A
    7.5

    Khoros Marketing

    75%
    Khoros Marketing ranks higher in 4/4 features

    Lead generation

    N/A
    0 Ratings
    7.2
    72%
    34 Ratings

    Content marketing

    N/A
    0 Ratings
    8.1
    81%
    62 Ratings

    Paid media management

    N/A
    0 Ratings
    7.1
    71%
    2 Ratings

    Campaigns and promotions

    N/A
    0 Ratings
    7.7
    77%
    67 Ratings

    Channel coverage/integration

    Echobox

    Feature Set Not Supported
    N/A
    7.6

    Khoros Marketing

    76%
    Khoros Marketing ranks higher in 7/7 features

    Twitter

    N/A
    0 Ratings
    7.7
    77%
    99 Ratings

    Facebook

    N/A
    0 Ratings
    8.1
    81%
    101 Ratings

    LinkedIn

    N/A
    0 Ratings
    7.6
    76%
    74 Ratings

    Google+

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    Instagram

    N/A
    0 Ratings
    7.3
    73%
    94 Ratings

    Pinterest

    N/A
    0 Ratings
    6.6
    66%
    31 Ratings

    YouTube

    N/A
    0 Ratings
    7.1
    71%
    33 Ratings

    Reporting/analytics

    Echobox

    Feature Set Not Supported
    N/A
    7.4

    Khoros Marketing

    74%
    Khoros Marketing ranks higher in 3/3 features

    Campaign success analytics

    N/A
    0 Ratings
    7.8
    78%
    88 Ratings

    Real-time tracking

    N/A
    0 Ratings
    7.7
    77%
    87 Ratings

    Competitor analysis

    N/A
    0 Ratings
    6.5
    65%
    57 Ratings

    Account management

    Echobox

    Feature Set Not Supported
    N/A
    7.4

    Khoros Marketing

    74%
    Khoros Marketing ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    7.7
    77%
    97 Ratings

    Mobile access

    N/A
    0 Ratings
    7.1
    71%
    82 Ratings

    Attribute Ratings

    • Echobox is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • Khoros Marketing is rated higher in 1 area: Usability

    Likelihood to Recommend

    8.5

    Echobox

    85%
    52 Ratings
    8.2

    Khoros Marketing

    82%
    138 Ratings

    Likelihood to Renew

    9.1

    Echobox

    91%
    1 Rating
    8.1

    Khoros Marketing

    81%
    33 Ratings

    Usability

    8.7

    Echobox

    87%
    7 Ratings
    8.9

    Khoros Marketing

    89%
    28 Ratings

    Availability

    Echobox

    N/A
    0 Ratings
    9.7

    Khoros Marketing

    97%
    22 Ratings

    Performance

    Echobox

    N/A
    0 Ratings
    8.2

    Khoros Marketing

    82%
    15 Ratings

    Support Rating

    8.7

    Echobox

    87%
    19 Ratings
    8.0

    Khoros Marketing

    80%
    47 Ratings

    In-Person Training

    Echobox

    N/A
    0 Ratings
    8.9

    Khoros Marketing

    89%
    7 Ratings

    Online Training

    Echobox

    N/A
    0 Ratings
    6.0

    Khoros Marketing

    60%
    7 Ratings

    Implementation Rating

    Echobox

    N/A
    0 Ratings
    7.7

    Khoros Marketing

    77%
    58 Ratings

    Product Scalability

    Echobox

    N/A
    0 Ratings
    7.5

    Khoros Marketing

    75%
    76 Ratings

    Likelihood to Recommend

    Echobox Ltd.

    It is perfect if you have a huge content feed and try to maximize your posts on Facebook without being penalized. Much easier to use than Facebook Creator studio and has all the needed functionality in one window. So in one window I can monitor other users' activity, plan Facebook posts and see which posts were published. Another great thing is statistics and post-reshare functionality. So older greatly reached posts we can easily reshare. It works great with advisory, cultural, culinary, or other types of "not getting old“ posts.
    Read full review

    Khoros (Formerly Spredfast + Lithium)

    Works well in cross-functional and cross markets teams where it's required to be able to track, monitor, and report on multiple streams of activity. The reporting function is simple and the interface for users is quite intuitive which is good for non-English speakers. Report downloads could be improved by allowing for full data and full widgets to be included - frustrating when these are truncated in PDF downloads - which are often more required for management vs. CSV
    Read full review

    Pros

    Echobox Ltd.

    • Echobox automation is invaluable; the fact that it can intelligently automatically schedule articles within seconds of these being published on our website saves us a huge amount of time
    • I find the AI message option particularly useful when rescheduling content. Although it does not always pick out the best quote, most of the time it does a good job and again saves a lot of time
    • Having the option to schedule content immediately as well as in a specific time-slot or day is also very useful
    Read full review

    Khoros (Formerly Spredfast + Lithium)

    • Khoros makes scheduling posts for several different channels very easy. The calendar is a great way to see an overview of upcoming content and gaps in the schedule.
    • The Care module allows us to communicate via direct messages and see the history of communications with a social media user.
    • We've implemented an approval process within Khoros so that multiple users can submit posts for the comms team to approve before they're published.
    Read full review

    Cons

    Echobox Ltd.

    • "New share" can only share URL, not caption+url.
    • the AI-[assisted] caption seem to only copy quote, not exactly the most interesting piece[.]
    • Would be great if there's an option that a Facebook post and twitter post can be made as one.
    Read full review

    Khoros (Formerly Spredfast + Lithium)

    • Uploading Instagram stories through Khoros.
    • Uploading Instagram carousels through Khoros.
    • Reducing the wait time for some things to delete or add to the content calendar.
    • Sorting by date added as default in the content center.
    • Having the most used initiative as the default when first entering Khoros instead of the newest created one.
    Read full review

    Pricing Details

    Echobox

    Starting Price

    Editions & Modules

    Echobox editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Khoros Marketing

      Starting Price

      Editions & Modules

      Khoros Marketing editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Get A Demo

        Likelihood to Renew

        Echobox Ltd.

        It is a tool that has come to improve many things. The entire Social Media team feels good about it, and it shows us favorable results.
        Read full review

        Khoros (Formerly Spredfast + Lithium)

        There is no product like Khoros. Our company lives and dies by the analytics, and to date, we have not seen a more comprehensive analytics structure for any social media management tool. Khoros support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
        Read full review

        Usability

        Echobox Ltd.

        Echobox is simple, efficient, easy-to-use, and easy to understand. It is one of the simplest tools to help community managers or journalists (in my case) to publish on a corporate page with no hassle and in a quick manner. Such a tool is such a gift and time-saver when every little action counts in a day!
        Read full review

        Khoros (Formerly Spredfast + Lithium)

        Khoros Marketing is very user-friendly and easy to navigate. The calendar visibility is the view I use most so I can see all posts going out on all of our channels. It allows us to time posts in a proper cadence so we don't overlap with other pressing content.
        Read full review

        Reliability and Availability

        Echobox Ltd.

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        • We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.
        Read full review

        Performance

        Echobox Ltd.

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.
        Read full review

        Support Rating

        Echobox Ltd.

        When there have been problems, they’ve usually been resolved very quickly. Some issues have occurred such as not being able to download images or posts not going out when the service has crashed, but they’re also very open to feedback. The option to download pictures loaded into the feed stories was my suggestion; saving us time creating new images and getting the posts out quickly
        Read full review

        Khoros (Formerly Spredfast + Lithium)

        Someone is almost always available and responds very quickly to any issues or concerns. Customer service is one of their best features and we have never had an issue. They take their time making sure you understand what you are working with and are available via email or phone to walk you through any issues.
        Read full review

        In-Person Training

        Echobox Ltd.

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        • As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
        Read full review

        Online Training

        Echobox Ltd.

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
        Read full review

        Implementation Rating

        Echobox Ltd.

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        The implementation team from Khoros were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training, and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
        Read full review

        Alternatives Considered

        Echobox Ltd.

        Echobox AI function (the ability to decide when is the best time to share a post) is a [game-changer] and also the UI is cleaner and easier to use. I found Hootsuite confusing and complicated. It has too many windows and also doesn't pull the articles automatically. There is no comparison really, Echobox is miles ahead.
        Read full review

        Khoros (Formerly Spredfast + Lithium)

        Sprinklr has a better interface with LinkedIn. Sprinklr also offers a data display offering (called Display) that enables you to have real-time updated reporting that can display on a monitor. Khoros' Analytics dashboards can be sized for a monitor, but they aren't automatically updated or display in a dynamic way
        Read full review

        Scalability

        Echobox Ltd.

        No answers on this topic

        Khoros (Formerly Spredfast + Lithium)

        On a scale between one and ten, I would rate the platform's overall scalability a ten. This platform can be used by small businesses that only have one or two platforms or a small business that has one platform but a large following. This platform can be suited for any size business and can most certainly grow with each of them.
        Read full review

        Return on Investment

        Echobox Ltd.

        • Higher click-through rates on articles shared to social.
        • An increased volume of social posts across all pages through automation, leading to more eyes on more articles.
        • Automation has led to more time for other tasks.
        • Digital subscriptions have increased steadily since implementing Echobox.
        Read full review

        Khoros (Formerly Spredfast + Lithium)

        • The Plans section is great for keeping track of content that needs to be posted.
        • The Calendar is wonderful for viewing upcoming and previous posts for additional data when needed.
        • The Analytic section is terrific for tracking posts and easily viewing them natively when needed.
        Read full review

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